Re: [Issue58861] Bugzilla too intimidating ?
Am 10/19/2016 10:23 PM, schrieb Peter Kovacs: On 19.10.2016 12:06, Pedro wrote: [...] I wanted to know in case if there is a change to Jira planned if we want this Issue to operate on. no, there are no plans. And as you have seen it already correctly, it would be a hugh effort to do a successful migration of old BZ data into new Jira data. In my opinion a Bug tracker is Dev Space not user space. And even if when I try to give a user a satisfactory answer, I am fine if someone else gives a non satisfactory answers. And most Answers we currently close tickets with are none user friendly. In my opinion it would need a Community team instead of a QA team to translate User issues (from a Forum?) into Bug tracker Issues. But we dont have that ressources I think. We can only work through the Mess we have and see if we find stuff worth solving. Unfortunately, ACK. Sorry for the rather negative picture. But I checked and we have 3000+ unconfirmed Issues. I will try to help here as much as I can. But I also want to develop something. And it is realy not easy if there is the There is a webpage that tries to guide the user to file an issue via a simpler approach [1]. Maybe you find it worth to look at it and develop it further. thing you want to do in one corner and the thing that makes sense in the other corner. This is a bit frustrating Picture for me. :P I fully understand you. Personally I also would like to do more in BZ but it's difficult to satisfy all (or most) user questions/requests. [1] http://www.openoffice.org/qa/issue_handling/pre_submission.html Marcus - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: [Issue58861] Bugzilla too intimidating ?
On 19.10.2016 12:06, Pedro wrote: Hi Peter, all Bugzilla is a technical tool designed by developers for developers. The simple fact that you need to subscribe to bugzilla is the first obstacle to reporting a bug. As a long time bug reporter I consider that Bugzilla is NOT user friendly. It is possibly the most systematic tool available. I am not aware of any bug tracker system that is user friendly... I think that it's not possible to be systematic, concise, accurate and friendly at the same time. Haha, sorry. Thats not my opinion. I am quite content with Bugzilla as it is. What argument would you use to close it? NOT_AN_ISSUE is not true. It is definitely not OBSOLETE... Maybe WONT_FIX with the true argument that the community does not have the manpower to switch to another tool. done. I did not waste a thought on this. For me Not An Issue is as true as wont fix. The result is the same. But I think it is also nit picking, and wont fix, might be more aceptable then not accepting the issue of someone else, i changed it. I wanted to know in case if there is a change to Jira planned if we want this Issue to operate on. In my opinion a Bug tracker is Dev Space not user space. And even if when I try to give a user a satisfactory answer, I am fine if someone else gives a non satisfactory answers. And most Answers we currently close tickets with are none user friendly. In my opinion it would need a Community team instead of a QA team to translate User issues (from a Forum?) into Bug tracker Issues. But we dont have that ressources I think. We can only work through the Mess we have and see if we find stuff worth solving. Sorry for the rather negative picture. But I checked and we have 3000+ unconfirmed Issues. I will try to help here as much as I can. But I also want to develop something. And it is realy not easy if there is the thing you want to do in one corner and the thing that makes sense in the other corner. This is a bit frustrating Picture for me. :P - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: [Issue58861] Bugzilla too intimidating ?
Hi Peter, all On 18-10-2016 01:29, Peter Kovacs wrote: There is this Bug where people request to make it simpler to file a Problem... I dont know. I find it intimidateing to file a bug at all. Bugzilla is a technical tool designed by developers for developers. The simple fact that you need to subscribe to bugzilla is the first obstacle to reporting a bug. As a long time bug reporter I consider that Bugzilla is NOT user friendly. It is possibly the most systematic tool available. I am not aware of any bug tracker system that is user friendly... I think that it's not possible to be systematic, concise, accurate and friendly at the same time. Should we close this? https://bz.apache.org/ooo/show_bug.cgi?id=58861 What argument would you use to close it? NOT_AN_ISSUE is not true. It is definitely not OBSOLETE... Maybe WONT_FIX with the true argument that the community does not have the manpower to switch to another tool. Or would we keep this as a link to maybe switch to Jira. (I personly prefer Jira over Bugzilla. But I think it is a huge effort to switch the tracker.) Moving to a new tracker (even if it was more user friendly) only makes sense if there is a reasonable number of QA people triaging the reports and of developers actively fixing bugs. Reporting a bug creates the obvious expectation that the bug will be fixed. If the tool is friendlier/simpler it will get more bug reports but also more people with more expectations... Just my 2 cents - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: [Issue58861] Bugzilla to intimidating ?
cool. Thanks the Info. I have closed the ticket with an invite for discussion, if there is still need. On 18.10.2016 19:19, Marcus wrote: Am 10/18/2016 02:29 AM, schrieb Peter Kovacs: There is this Bug where people request to make it simpler to file a Problem... I dont know. I find it intimidateing to file a bug at all. Should we close this? https://bz.apache.org/ooo/show_bug.cgi?id=58861 Or would we keep this as a link to maybe switch to Jira. (I personly prefer Jira over Bugzilla. But I think it is a huge effort to switch the tracker.) if and when we are using Jira instead of BZ is totally unclear. So, not necessary to keep this issue for this case. As we cannot change the issue creation process in BZ we cannot do anything here. So, closing this old issue is what I would do. Marcus - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
Re: [Issue58861] Bugzilla to intimidating ?
Am 10/18/2016 02:29 AM, schrieb Peter Kovacs: There is this Bug where people request to make it simpler to file a Problem... I dont know. I find it intimidateing to file a bug at all. Should we close this? https://bz.apache.org/ooo/show_bug.cgi?id=58861 Or would we keep this as a link to maybe switch to Jira. (I personly prefer Jira over Bugzilla. But I think it is a huge effort to switch the tracker.) if and when we are using Jira instead of BZ is totally unclear. So, not necessary to keep this issue for this case. As we cannot change the issue creation process in BZ we cannot do anything here. So, closing this old issue is what I would do. Marcus - To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
