[dev] How can I setup a dev environment for OTRS?

Hi, I'm trying to setup a dev env for OTRS on Windows and I'm new to Perl. After some poking around for a few days trying to understand Perl distributions and development, I'm still pretty much where I started. If a guide for setting up a specific dev env is available, can someone please provide

Re: [dev] How can I setup a dev environment for OTRS?

: The minimal IDE for Pel on WIndows is ECLIPS whit plugin EPIC. But the features are minimal compared to C # and Java in any case it is possible with a series of best pactice ,available on the network, debug the perl module Bye Rocco Il 10/09/2012 11.12, Bogdan Iosif ha scritto: Hi

Re: [dev] How can I setup a dev environment for OTRS?

/packages/); or by logging them to the LogObject in OTRS. Hope this helps. -- Mike On Mon, Sep 10, 2012 at 11:12 AM, Bogdan Iosif bogdan.io...@gmail.com wrote: Hi, I'm trying to setup a dev env for OTRS on Windows and I'm new to Perl. After some poking around for a few days trying

Re: [dev] How can I setup a dev environment for OTRS?

use Eclipse with the EPIC perl editor that also includes a graphical interface to the Perl debugger, giving you full execution control. I tried that once, but as Mike said it is not really needed in everyday work. Best regards, mg Am 11.09.12 09:09, schrieb Bogdan Iosif: Thanks for the input

Re: [dev] How can I setup a dev environment for OTRS?

useful will be in the database or Apache logs, not in the code itself. Not much, but having various logs displayed in that multipane Emacs environment is helpful. *From:* dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] *On Behalf Of *Bogdan Iosif *Sent:* Monday, September 10, 2012 5:12

Re: [dev] How can I setup a dev environment for OTRS?

of environment variables difficult to know the contents of the trace or with logs or other Bye Rocco Il 11/09/2012 9.09, Bogdan Iosif ha scritto: Thanks for the input. I was afraid of that. I'm familiar with this type of debugging from writing shell scripts running under Jenkins but I've

Re: [dev] How can I setup a dev environment for OTRS?

, it's been a while :-/. AFAIR (http://www.epic-ide.org/guide/ch06.php), it may not even run inside apache but spawn a local HTTP/CGI server that you can use to run OTRS inside. Just try it. Regards, mg Am 11.09.12 09:26, schrieb Bogdan Iosif: Hi, 10x. When you tried this, did you have

Re: [dev] How can I setup a dev environment for OTRS?

, after a hard work, which describes the steps necessary to get to debugging modules OTRS. I'm sorry but the doc is the automatic translation of google (Italian- English) Hello Il 11/09/2012 9.56, Bogdan Iosif ha scritto: Thanks, I'll look into it. On Tue, Sep 11, 2012 at 10:40 AM, Rocco Tocci

[dev] Possible bug found, how do I proceed? Bug: Faulty handling of consecutive (double) spaces in CustomerID

Hi list, I'm currently investigating an issue and I think I found a bug. I'm not experienced enough in Perl to know for sure I'm right. Can someone please confirm that I identified the cause of the problem correctly and, if so, adivce on what I should do next? Post in bugs.otrs.org ? Version:

Re: [dev] How can I add a new, computed, data field to Ticket?

should still be available so we don't 'break' workflows for people who depend on this field in their workflows. What do you think? -- Mike On Tue, Mar 26, 2013 at 7:30 PM, Bogdan Iosif bogdan.io...@gmail.comwrote: It would but be a solution but it's the same kind as the one already

[dev] Can an EventModule be used to auto mark system articles as read?

Hi list, Is it possible to write an EventModule that would automatically mark as read system articles (OTRS auto replies, etc.) when such articles are created? /bogdan ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive:

Re: [dev] Can an EventModule be used to auto mark system articles as read?

not like per se the fact that auto-replies are stored as articles; I think it would be good to have the possibility to directly send the autoreplies, marking them of course in ticket history, but not storing them as articles, what do you think? -- Mike On Wed, Jul 3, 2013 at 11:12 AM, Bogdan

Re: [dev] Can an EventModule be used to auto mark system articles as read?

, ); On Wed, Jul 3, 2013 at 11:46 AM, Bogdan Iosif bogdan.io...@gmail.comwrote: Thanks for the reply, good point about new users. I'm thinking it can be resolved by using a ~lazy job that corrects their situation. Regardless, can I mark those system articles as read through an EventModule

Re: [dev] Can an EventModule be used to auto mark system articles as read?

articles are seen, the ticketflag will be also 'seen'. So if we mark the autoreply as 'seen' and the first article was already seen, you'd be fine. On Wed, Jul 3, 2013 at 5:53 AM, Bogdan Iosif bogdan.io...@gmail.comwrote: Great news! :) But the tricky part will be to determine if the parent

[dev] Dev API missing from http://dev.otrs.org for v3.2.x

Hi, Navigating http://dev.otrs.org I noticed that updates for dev API are missing for v3.2.x (seems it happened since source control was moved to github). Where was this info extracted from? //bogdan ___ OTRS mailing list: dev - Webpage:

Re: [dev] Dev API missing from http://dev.otrs.org for v3.2.x

you tell us? Regards, mg Am 24.09.13 11:37, schrieb Renee B: You can find the API docs at http://otrs.perl-services.de/docs/ On 24.09.2013 11:16, Bogdan Iosif wrote: Hi, Navigating http://dev.otrs.org I noticed that updates for dev API are missing for v3.2.x (seems it happened

[dev] Anyone uses IDE assisted OTRS source navigation?

Hi list, Does anyone use an IDE that provides useful assistance with browsing OTRS' sources? If so, which one? For example I would LOVE to have the capability of jumping to definition for a variable / method / object. I currently use Notepad++ on Windows and raw / regex text searches on all OTRS

Re: [dev] Integrating OTRS with another System

Hi, I'm pretty sure this doesn't belong on the dev mailing list because you don't intend to make changes to OTRS/ITSM code or create extensions for it, you just need to use it in a more advanced scenario. Beware I assume you've succeeded in showing a dynamic field as an URL containing the

[dev] Enabling built-in debug messages

Hi, The Internet led me to believe all built-in debug messages are controlled via $Self-{Debug} in Config.pm. However, it seems that all this does is enable debug messages for setting load (which are written in Apache error_log and NOT to OTRS log file / syslog). I needed to enable built-in

[dev] Privacy bug leads to internal notes being sent to customers. Confirmation?

Hi, I use OTRS 3.3.7 but from what I saw on github the problem is also present in 4.x. Problem: When an event notification (ADMIN->Notifications (Event)) with in its text is fired, if the latest article added by an agent is an internal note, then the body of the generated

Re: [dev] Privacy bug leads to internal notes being sent to customers. Confirmation?

a tag to > LAST_ARTICLE_AGENT_SENT_TO_CUSTOMER or similar :D but that's a > different story - and currently not available out of the box in OTRS. > > -- > Michiel > > On Wed, Sep 23, 2015 at 12:22 PM, Bogdan Iosif <bogdan.io...@gmail.com> > wrote: > > Hi, >