Hi Ronaldo,
On Apr 8, 2009, at 01:05 , Ronaldo Richieri wrote:
Guys, is there a way to connect SLA or Services to the Queues and
not to Customer?
For Example, we have 2 queues: Software and Hardware
And we like to display software services for those who only see
software queue and
fantastic tip! I'll try it :-)
Thanks!
On Wed, Apr 8, 2009 at 3:18 AM, Martin Edenhofer m...@otrs.com wrote:
Hi Ronaldo,
On Apr 8, 2009, at 01:05 , Ronaldo Richieri wrote:
Guys, is there a way to connect SLA or Services to the Queues and not to
Customer?
For Example, we have 2 queues:
Do you know if its possible to use REGEXP when creating an ACL? I know what
is possible to do with Regexp, but I don't Really know how to use and I
don't know if it's possible to use in this case.
The case is, I'm creating this ACL to hide some services and sub-services
from a group of users.
Hi Ronaldo,
currently not. But I did a prototype implementation.
So you can do something like:
$Self-{TicketAcl}-{'ACL-Name-1'} = {
# match properties
Properties = {
Queue = {
Name = ['[RegExp]^Misc'],
},
},
# return possible options (white list)
Perfect!
I'm going to test this.
Thanks again Martin,
Ronaldo
On Wed, Apr 8, 2009 at 12:55 PM, Martin Edenhofer m...@otrs.com wrote:
Hi Ronaldo,
currently not. But I did a prototype implementation.
So you can do something like:
$Self-{TicketAcl}-{'ACL-Name-1'} = {
# match
Hello,
Guys, is there a way to connect SLA or Services to the Queues and not to
Customer?
For Example, we have 2 queues: Software and Hardware
And we like to display software services for those who only see software
queue and hardware services for those who only see hardware queue.
Thanks :-)
