Re: [IxDA Discuss] Need for Portal Design Guidelines?

2009-11-18 Thread Christopher Rivard
Paul E., I'm very interested in where you're going with this
concept. I have been heavily involved in designing for portal over
the last 9 months and have found the technology to be too tightly
coupled to the interface. A very simple implementation can be
accomplished out of the box with most portal software, but anything
beyond the most basic configuration has been extremely problematic.

I surmise this is a larger issue in enterprise IT departments where
UX and IxD is more rare. As our practice becomes more mature within
the enterprise, it is no surprise that we are finding that bad design
abounds.

To Paul B.'s point, I'm not sure that UX guidelines for a portal
differ from UX guidelines across the board. A clear way to organize
and find documents is an applicable design pattern for portals and
non-portals.

Portal technology is built on the premise that the system supports
personalization by the user (iGoogle). I would be more interested in
hearing about design guidelines for personalization of a portal, not
necessarily best design practices, which are universal.


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[IxDA Discuss] Design Thinking and The Black Swan

2009-04-17 Thread Christopher Rivard
Design thinking is about creating a narrative of activity, or of
modeling a behavior and designing solutions that will ensure the
expected or anticipated behavior. We typically find ourselves telling
a story of how someone experiences or interacts with a physical device
or service. Much of what design encompasses is narrative.

I have recently been reading The Black Swan by Nassim Nicholas Taleb
and the implications this has on design thinking is striking. 

The Black Swan theory tells us that we create narrative to try to
explain an unexplainable world; we reduce reality to a narrative of
comprehensible portions and tailor the narrative to fit our limited
model of the explainable. Our natural inclination is empirical.
Create a story from our experiences.

Are there examples of a design solution that were once thought to be
sound, catastrophically failing after performing as expected for
length of time? Are there examples of designs that failed and had
‘major negative impact’? If so, what role did the designer play in
those failures (and the narrative that was created in the process of
design) ?

Here are some that I came up with:

The Titanic – not really, user error.
The Space Shuttle disaster (1st) - maybe.
9/11 – Failure of the process of gathering intelligence.
A structural failure - translated: is this a failure in engineering,
not design (maybe)

A service would be more interesting, but I cannot think of an
example.

Happy Friday!
Chris


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Re: [IxDA Discuss] Preparing a presentation on Fireworks

2009-02-18 Thread Christopher Rivard
I've been testing a few different prototyping tools including
Fireworks CS4. There are a couple of online tutorials at Adobe - the
one I remember was with David Hogue from Fluid (dude, where's my hop
up!?). 

It seems like the real power comes with the ability to simulate rich
interactions. Clickable .PDF's can be made with Omnigraffle. I
recently gave Protoshare and Axure a test drive. The ability to
quickly simulate mouse events was *very* easy in Axure, easier than
Fireworks. Fireworks definitely allows more flexibility in drawing,
but tool switching and general navigation slowed things down.

I'm interested to catch this presentation when it is posted.

Cheers,
Chris

Christopher Rivard
http://www.chrisrivard.com/
http://twitter.com/clearwired


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Re: [IxDA Discuss] Microsites...good or bad?

2009-02-13 Thread Christopher Rivard
Microsites that I've worked on have always set out to reinforce the
brand, but have originated as some parallel marketing effort -
seasonal, new product launch, etc.

I'm not a big fan of them - but they can be done successfully and
they allow for some creative freedom away from the main site
architecture and navigation.

Take a look at:
https://www.smartwool.com

Microsites:
http://www.smartwool.com/woolology/
http://www.smartwool.com/phd/

I don't think they detract from the brand experience and there
is always a way to get back to the mothership.

-Chris

aim: clearwired
twitter: clearwired
www.chrisrivard.com



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Re: [IxDA Discuss] Microsites...good or bad?

2009-02-13 Thread Christopher Rivard
Doug,

###
The only way to address this problem is to institute, by corporate
dictat, a flexbile content management framework that gives outlet to
the entrepreneurial energy that gives rise to them.
###

That sounds super-scary! It seems like with a microsite, you can
create a sandbox for the marketing folks to play in without
diluting the brand or really mucking things up on a primary site.

I agree with you that microsites are evidence of brand dilution but I
have found they are used as a stopgap when a company cannot (budget
constraints) go through a full re-brand or cannot take the time to
fully integrate some new product or marketing initiative.  That is
the most common scenario that I have seen. Some big ships are just
too hard to turn.

-Chris




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