Re: [IxDA Discuss] Wholesale banking experience research
So, the questions are: 1. if you are a rich man, looking for a financial institution to manage help your business grow, what key information would you look on their site? Wholesale banking is a relationship driven business, there is very little to no self-service in the sales process. There are two types of people involved one is the decision maker who buys the product/service and the other person is someone who does the actual day to day transactions. The decision maker is a senior executive like the CEO, CFO, or Treasurer. If your site is a sales site then target the decision makers (or their staff who does research for them)with brief descriptions of products and services offered. A C-suite executive won't spend much time if any surfing your site. He most likely is already aware of your services and reputation and will just want someone to come in and give him a presentation. The day-to-day transaction people are more concerned with how functional your online tools are. Demos are good for them. One important thing to do is interview the sales staff to see how their sales process works and discover some ways that the website can support their face-to-face sales pitches. 2. What would make your sit up and take notice? Delightful surprising user experiences? The name and phone number of someone to call. Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Migration from 800 to 1024 width
Nick said Has anyone any experience of migrating from 800 to 1024? What are the options? Big bang is one, or you could do all the headers and footers, and do the content as you go along. What else? Section by section? Are there any case studies, or objective assesments of user impact We have been doing it section by section. First our homepage, then our Checking and Savings sections. Initially we had some concerns about having some pages 800 and others 1024. But in the end we felt it didn't matter to have different page widths on the site. What was more important was to keep consistent branding elements and global navigation elements on all the pages. We were not able to do a big bang redesign. In the usability lab no one ever commented on the different widths. That made sense to me, user's probably don't care about the page width just whether they can find what they are looking for. Our redesigned pages performed much better in the lab and in production than the old pages. The performance improvement had more to do with the design of the page than the page widths. Based on my experience I'd say use wider pages on a section by section basis or even a page by page basis as long as the design of the wider page is more effective than the narrow page design. Don't just make a wider page to make a wider page. -steve Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Interactive prototyping
iRise has a standalone edition for $6,995, it is still expensive compared to Axure. But for individuals or smaller shops that are working with a client who uses iRise it could be a viable alternative. Also, according to their website they are doing a trial of an on-demand version of iRise which I am assuming would be priced a lot less than the enterprise version. To me, the biggest advantage of iRise is the ability for the interaction designer to create a fully interactive, data rich simulation. Before iRise if we wanted an interactive simulation we needed to find a developer to build a test environment. We have had a lot of success using iRise simulations in our usability lab. Recently we have also started sending the simulations to the training department. They repurpose the simulations for class room and web based training while the actual system is still in development. One important feature of iRise is the ability to import spreadsheet data into the simulation and then manipulate that data using the simulation. This is great if you are simulating conditional logic, search functions, CRM data, etc. Steve Schang Interactive Design Group | eCommerce | Wachovia Corporation Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Entering military time on web
What kind of errors are you trying to prevent? My experience with 24-hr time is that it is easier to enter because each time is only used once each day. For example you can't get confused as to which 12:00 o'clock it is, it can either be 12:00 or 24:00. Are you working on a U.S. military application? If not I might refer to military time as 24-hr time. Most countries use the 24-hr notation as their standard way of referencing time. Steve Schang Interactive Design Group | eCommerce | Wachovia Corporation 704.715.3845 Usability | iRise | TrendsCast Blog Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Confirm password field - Superfluous?
The user can visually verify correct data entry in all the fields except the password field (because it is masked). Requiring the user re-type the password is the only way they can verify they typed the correct password. I would vote to keep the re-type password field. I have seen some systems that use javascript to compare the two password fields on the fly. That way I don't realize I mis-typed my password after pressing Submit. Steve Schang Interactive Design Group | eCommerce | Wachovia Corporation 704.715.3845 Usability | iRise | TrendsCast Blog Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Remote card sort
Reasons to do a card sort in person: I want rich, qualitative feedback from participants; I am combining the card sort with other tasks/activities. In person card sorts are useful If you are trying to learn how participants think about a domain. Doing it in person will give you a lot of freedom to explore those types of questions. You can dig deeper into why they sorted the way they did. Remote card sorting tools are great for large numbers of participants, geographically dispersed participants, and if you are OK with not getting a lot of qualitative data from the participants. Steve Schang Interactive Design Group | eCommerce | Wachovia Corporation 704.715.3845 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Great Online Banking Experiences?
For personal banking USAA does a great job (usaa.com). As a bank that serves the military community and their families they only have one branch in San Antonio, TX. Everything else is done online, over the phone, and by mail. Since this has been their business model from day one they have a very capable online banking platform. Because all the banking is done remotely they help out by refunding all ATM charges, allowing free online transfers from/to USAA and any other US bank, free bill pay, and you can deposit checks online using your personal scanner (and the deposits are credited immediately to your account - no 2-3 day holds). Recently they launched mobile.usaa.com and it is one of the most simple and easy to use mobile implementations I have seen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30833 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] any ideas for icon research?
Maybe approach the icon creation from how people view their paper statements. Just create a statement icon. Why differentiate paper versus online? Do people really make a distinction between a paper statement and an online statement? Isn't an online statement just a digital version of the paper statement? Steve Schang Interactive Design Group | eCommerce | Wachovia Corporation 704.715.3845 Usability | iRise | TrendsCast Blog Jim Reed [EMAIL PROTECTED] Sent by: [EMAIL PROTECTED] 06/25/2008 02:12 PM To [EMAIL PROTECTED] cc Subject [IxDA Discuss] any ideas for icon research? I need to prepare a strategy document for a large financial client that explores appropriate visual metaphors for paperless billing or e-statements in a global context. I will include a competitive icon audit, but I'm not finding a lot of icons for paperless billing. The biggest challenge for me is the global context. I can easily suggest an appropriate metaphor for Norhern Californians, but how can I research which visual metaphors might work for people in Italy, Britain, Canada and so on? Any ideas? Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Sketching as a Wireframing Tool
I use sketches to get my ideas written down. Once I feel good about the sketches I start working with a program on the computer. I find it easier to explore ideas if I am not staring at a blank monitor. -steve Mike Rohde [EMAIL PROTECTED] Sent by: [EMAIL PROTECTED] 06/19/2008 11:21 AM To [EMAIL PROTECTED] cc Subject [IxDA Discuss] Sketching as a Wireframing Tool Hello IXDA people, I'm new to this list but am enjoying the conversations and topics. Thanks for sharing your expertise everyone! I'm wondering how many, if any of you use pencil/pen and paper to work out wireframes? I've used several different methods and prefer sketching when I am able to do it, because it's quick and works well for me. We've also found that with clients, the openness and loose nature of pencil sketches helps clients feel the process is still flexible and sketches seem to help them focus on structure rather than getting hung up on position only text, typos and so on. Does anyone else use sketches in their workflow, either for internal use or sharing with clients? I'm curious. Here's a post from a while ago on my personal blog about sketching: http://www.rohdesign.com/weblog/archives/001852.html P.S. I also like Fireworks for wireframes and mockups, because of my history as a vector guy who loves Illustrator. :-) Thanks again for this list! Mike -- Mike Rohde | Interactive Art Director Northwoods Software | http://northwoodsoft.com [EMAIL PROTECTED] | (414) 434-8252 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
Re: [IxDA Discuss] Placement of username and password on homepage
Melinda's post correlates to what we discovered when redesigning our homepage. Our usability participants expected username and password to be in the upper left of the homepage. Keep in mind that logging-in is what over 90% of our visitors do when visiting our site. If logging-in is not your site's primary task, username and password could be placed somewhere else and reserve that prime real estate for something else. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=28399 Welcome to the Interaction Design Association (IxDA)! To post to this list ... [EMAIL PROTECTED] Unsubscribe http://www.ixda.org/unsubscribe List Guidelines http://www.ixda.org/guidelines List Help .. http://www.ixda.org/help
