Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-24 Thread Ian Lynch
On 23 November 2010 18:14, T. J. Brumfield enderand...@gmail.com wrote: There are open software stacks with various CMS tools where you can combine wiki, blog, forum, and FAQ functionality together. A community site could have articles on the front end to help demonstate features, provide

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-24 Thread Michael Wheatland
On Wed, Nov 24, 2010 at 6:00 AM, Ian Lynch ianrly...@gmail.com wrote: Only draw back I can think of is potentially broken links. One option to avoid broken links might be linking to the site search tool rather than individual pages, this would ensure all pages can be found even if they are

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-24 Thread Sebastian Spaeth
On Wed, 24 Nov 2010 08:02:11 +0100, Alexander Thurgood wrote: Does such a system also prevent false representation, i.e. someone passing themselves off as another member ? With a userid and password combo, this is much harder to do, it seems (notwithstanding one's computer being hacked and

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-24 Thread Charles Marcus
On 2010-11-23 12:55 PM, Ian Lynch wrote: Since the project is moving to Drupal, it makes sense to use Drupal forums since then there is just one system to manage. Does Drupal Forums allow one to 'subscribe' (get email notifications) to both Main Topics/Sections as well as individual threads?

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-24 Thread Charles Marcus
On 2010-11-23 5:01 PM, Robert Derman wrote: I just have to respond to this, I hate forums or anything else that required the use of PASSWORDS!!! I already have 10 times too many passwords to remember or keep track of and I want absolutely NO more. Frankly I wish the entire computer and

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-24 Thread Michael Wheatland
On Wed, Nov 24, 2010 at 9:08 PM, Charles Marcus cmar...@media-brokers.com wrote: Does Drupal Forums allow one to 'subscribe' (get email notifications) to both Main Topics/Sections as well as individual threads? The Drupal messaging/notification system can provide subscriptions and mail back

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-24 Thread Friedrich Strohmaier
Hi Marco, *, M. Fioretti schrieb: [..] as I already said, more than promoting any support mode as the only one, my proposal is more limited to NOT making useless/embarassing the email mode. Right now, the only other proposals that come to my mind to make support as efficient as possible

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-24 Thread Marc Paré
Le 2010-11-24 07:38, Michele Colagrossi a écrit : Hi Mr. Derman, each humans hate passwords :) And who does not have a too easy. I recommend PasswordSafe (or similar) from SourceForge.net. This programs help you to manage your passwords. Ciao Am 24.11.2010 13:06, schrieb Charles Marcus: On

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-24 Thread Barbara Duprey
On 11/23/2010 8:07 PM, Marc Paré wrote: Hi Robert et al: Here is the information from Jean Hollis Weber from the documentation team. Jean is one of the senior leads on the documentation team. == Marc, thanks for passing this on. Some factual info regarding the OOo user

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-24 Thread Barbara Duprey
On 11/24/2010 7:00 AM, Michael Wheatland wrote: On Wed, Nov 24, 2010 at 9:08 PM, Charles Marcus cmar...@media-brokers.com wrote: Does Drupal Forums allow one to 'subscribe' (get email notifications) to both Main Topics/Sections as well as individual threads? The Drupal messaging/notification

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread plino
I do agree that volunteer-friendly user support is the key for the success of any Open Source project. However, in my opinion e-mail and mailing lists are obsolete and ineffective tools. A user forum (with optional mail notification) and a wiki are much more powerful tools. A forum makes it

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Nathan
On 11/23/2010 11:57 AM, plino wrote: I do agree that volunteer-friendly user support is the key for the success of any Open Source project. However, in my opinion e-mail and mailing lists are obsolete and ineffective tools. A user forum (with optional mail notification) and a wiki are much

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Kevin Vermeer
On Tue, Nov 23, 2010 at 12:28 PM, Nathan nathan1...@gmail.com wrote: On 11/23/2010 11:57 AM, plino wrote: I do agree that volunteer-friendly user support is the key for the success of any Open Source project. However, in my opinion e-mail and mailing lists are obsolete and ineffective

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread T. J. Brumfield
There are open software stacks with various CMS tools where you can combine wiki, blog, forum, and FAQ functionality together. A community site could have articles on the front end to help demonstate features, provide tutorials, expose new templates and extensions, etc. Users can provide comments

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread plino
My concern is that many users expect help to be present in the application itself, and not everyone is willing to go and find answers in a community. Could the application itself pull its Help functionality from online resources? In my experience an online forum/help/FAQ does NOT replace an

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread M. Fioretti
On Tue, Nov 23, 2010 08:57:45 AM -0800, plino (pedl...@gmail.com) wrote: I do agree that volunteer-friendly user support is the key for the success of any Open Source project. However, in my opinion e-mail and mailing lists are obsolete and ineffective tools. The problem I describe did not

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Marc Paré
Le 2010-11-23 14:29, M. Fioretti a écrit : On Tue, Nov 23, 2010 08:57:45 AM -0800, plino (pedl...@gmail.com) wrote: I do agree that volunteer-friendly user support is the key for the success of any Open Source project. However, in my opinion e-mail and mailing lists are obsolete and

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Marc Paré
Le 2010-11-23 15:11, plino a écrit : If this means anything, the Drupal LibreOffice website will be offering all modes of communications to the users: mailists, forums and wiki. If you can think of any other modes let us know and we will into providing it for the members. Marc, does it

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread plino
I just have to respond to this, I hate forums or anything else that required the use of PASSWORDS!!! I already have 10 times too many passwords to remember or keep track of and I want absolutely NO more. Frankly I wish the entire computer and software industry would flush the whole idea of

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Robert Derman
Marc Paré wrote: Le 2010-11-23 15:36, Robert Derman a écrit : I have said this in the OOo discuss list, and I think it bears repeating here. One of the biggest problems causing the need for users especially new ones to need help is the lack of a good users manual. The OOo documentation site is

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread plino
One of LibreOffice's supporters is Mark Shuttleworth / Canonical. They have a lot of experience in shipping Ubuntu disks worlwide for free... Just an idea ;) -- View this message in context:

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Michael Wheatland
Ubuntu will be doing half the work for us as they will also be shipping LibreOffice to all Ubuntu users. I believe that a number of other distributions are planning the same. Now we just need to convince people to upgrade their OS and shipping the CDs is taken care of ;) -- Unsubscribe

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Robert Derman
Andy Brown wrote: On Tue Nov 23 2010 12:36:35 GMT-0800 (PST) Robert Derman wrote: Assuming that it is, I think the primary users manual should focus on Writer, with just one chapter on each of the other modules, and a pointer to where to download a more extensive manual on each. Where I

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Larry Gusaas
On 2010/11/23 4:46 PM Michael Wheatland wrote: Now we just need to convince people to upgrade their OS and shipping the CDs is taken care of;) Only for Linux users. -- _ Larry I. Gusaas *Moose Jaw,

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Alexander Thurgood
Le 23/11/10 23:53, Robert Derman a écrit : As far as 5x7 that is a guesstimation. What I do know for sure is that when I print manuals out there are usually hugely wasteful margins at all 4 sides when they are printed on 8.5x11 inch paper which is the only size commonly available in the U.S.

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Bernhard Dippold
Hi Robert, * Robert Derman schrieb: [...] Perhaps we should make more of an effort than OOo did of making LO available on disk as an alternative to downloads. An on disk version could include more documentation as well as many, most, or perhaps all templates and extensions. a CD provides about

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Larry Gusaas
On 2010/11/23 5:01 PM Alexander Thurgood wrote: It would be interesting to know, just from a statistical point of view, which countries in the world use Letter instead of A4 as their default page size for office documents. Apart from the US, I can't think of many others, but perhaps I am just

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Ian Lynch
On 23 November 2010 21:25, Andy Brown a...@the-martin-byrd.net wrote: On Tue Nov 23 2010 12:36:35 GMT-0800 (PST) Robert Derman wrote: Assuming that it is, I think the primary users manual should focus on Writer, with just one chapter on each of the other modules, and a pointer to where to

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Marc Paré
Hi Robert et al: Here is the information from Jean Hollis Weber from the documentation team. Jean is one of the senior leads on the documentation team. == Marc, thanks for passing this on. Some factual info regarding the OOo user guides: 1) The ODTs of the OOo user guides

Re: [tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Craig A. Eddy
On 11/23/2010 02:50 PM, Ian Lynch wrote: On 23 November 2010 21:25, Andy Brown a...@the-martin-byrd.net wrote: On Tue Nov 23 2010 12:36:35 GMT-0800 (PST) Robert Derman wrote: Assuming that it is, I think the primary users manual should focus on Writer, with just one chapter on each of

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Marc Paré
Le 2010-11-23 19:20, Bernhard Dippold a écrit : Hi Robert, * Robert Derman schrieb: [...] Perhaps we should make more of an effort than OOo did of making LO available on disk as an alternative to downloads. An on disk version could include more documentation as well as many, most, or perhaps

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Marc Paré
Le 2010-11-23 16:50, Ian Lynch a écrit : There are some good manuals for OOo - Gabriel Gurley's A conceptual Guide to OpenOffice.org 3 and the OpenOffice.org Authors publications. However, I think what is needed is an on-line tutorial system that leads to certification. That is really what we

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Marc Paré
Le 2010-11-23 19:55, Larry Gusaas a écrit : On 2010/11/23 5:01 PM Alexander Thurgood wrote: It would be interesting to know, just from a statistical point of view, which countries in the world use Letter instead of A4 as their default page size for office documents. Apart from the US, I can't

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Marc Paré
Le 2010-11-23 17:52, Michael Wheatland a écrit : On Wed, Nov 24, 2010 at 7:31 AM, Robert Derman robert.der...@pressenter.com wrote: I just have to respond to this, I hate forums or anything else that required the use of PASSWORDS!!! I already have 10 times too many passwords to remember or

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Marc Paré
Le 2010-11-23 18:05, Alexander Thurgood a écrit : Le 23/11/10 23:01, Robert Derman a écrit : I just have to respond to this, I hate forums or anything else that required the use of PASSWORDS!!! I already have 10 times too many passwords to remember or keep track of and I want absolutely NO

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Marc Paré
Le 2010-11-23 15:11, plino a écrit : If this means anything, the Drupal LibreOffice website will be offering all modes of communications to the users: mailists, forums and wiki. If you can think of any other modes let us know and we will into providing it for the members. Marc, does it

[tdf-discuss] Re: A proposal for effective, volunteer-friendly user support in LibreOffice

2010-11-23 Thread Alexander Thurgood
Le 24/11/10 03:31, Marc Paré a écrit : I find that it sometimes does not require much. I had problems with spammers and bots on my sites till I added a captcha where you had to spell words backwards. Spam is now down to a very small trickle and I can now literally monitor new signups and to