... and being in the service provider business, I can tell you that way
too many shopping carts are set up on the assumption that the product
will ship within 24 hours.
The typical developer has never read a merchant credit card agreement,
and doesn't know that many of them state that you do
all stakeholders) and security.
73,
Cliff K3LL
-Original Message-
From: elecraft-boun...@mailman.qth.net
[mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Lou Voerman W2ROW
Sent: Wednesday, February 13, 2019 1:27 PM
To: elecraft@mailman.qth.net
Subject: [Elecraft] Elecraft business
o:elecraft-boun...@mailman.qth.net] On Behalf Of Lou Voerman W2ROW
Sent: Wednesday, February 13, 2019 1:27 PM
To: elecraft@mailman.qth.net
Subject: [Elecraft] Elecraft business practices - more info
I heard from Elecraft Sales and will attempt to communicate what I was told.
Sales is using a new sho
I heard from Elecraft Sales and will attempt to communicate what I was told.
Sales is using a new shopping cart platform which allows them limited time
to capture payment information. As a result, it seems that they are unable
to defer payment in the case of a backorder, so orders are charged
Great response Wayne. This should either be corrected or the purchaser
clearly informed at the time of purchase. FWIW, Credit cards typically offer
90 days of protection.
John KK9A
Wayne Burdick n6kr wrote:
Lou,
I've asked our sales department to investigate this. Sorry for the double
Lou,
I've asked our sales department to investigate this. Sorry for the double
glitch!
73,
Wayne
N6KR
> On Feb 8, 2019, at 4:41 AM, Lou Voerman W2ROW wrote:
>
> Let me start by saying that I am a long term Elecraft customer. I have built
> 4 K2s and a K1. I also own a K3, K3s, KX3, KX2 and
Well stated Lou.
rich
On 2/8/19 07:41, Lou Voerman W2ROW wrote:
Let me start by saying that I am a long term Elecraft customer. I have built
4 K2s and a K1. I also own a K3, K3s, KX3, KX2 and other Elecraft gear. I
helped out for several years as a volunteer in the Elecraft booth at the
RARS
uot;Lou Voerman W2ROW" , elecraft@mailman.qth.net
> Date: 02/08/19 08:42
> Subject: Re: [Elecraft] Elecraft business practices
>
> >As I stated, they did this twice so I suspect more than a glitch.
> >
> >I did try to talk to sales and received several excuses but
Nope, never meant to imply that they were.
And yes, they are an awesome company - I've owned one of every major item
they've ever offered except a KPA1500. Just relating my experience, and I
should also note that my CC was refunded quite speedily.
John AE5X
https://ae5x.blogspot.com
Hi John
Interesting story, but without someone from Elecraft jumping in, we are
just guessing.
I suspect it went like this, as I have some experience with online stores.
You placed your order, and the funds show on your credit card as you
ordered.
What you can't tell if the funds are on hold
How about take note?
On 2/8/2019 6:42 AM, Mike Morrow wrote:
As I stated, they did this twice so I suspect more than a glitch.
I did try to talk to sales and received several excuses but no definitive
answers.
Lou W2ROW
What, EXACTLY, are you expecting readers of the Elecraft list to do for
I had a similar issue recently after ordering a KXPA100. The "Status" page
said they were in stock, both in kit form and completed, so I ordered a
completed one.
I ordered, my credit card was charged (not a hold of funds - charged).
After a week I called to find out the status of my order and was
I am expecting nothing from the list. I am attempting to inform the list
members that at least under certain circumstances Elecraft may charge your
credit card well in advance of shipping. Obviously anyone is free to do
anything they want with this information including completely ignore it.
Lou
>As I stated, they did this twice so I suspect more than a glitch.
>
>I did try to talk to sales and received several excuses but no definitive
>answers.
>
>Lou W2ROW
What, EXACTLY, are you expecting readers of the Elecraft list to do for you?
Mike / KK5F
Hi Don,
As I stated, they did this twice so I suspect more than a glitch.
I did try to talk to sales and received several excuses but no definitive
answers.
Lou W2ROW
--
Sent from: http://elecraft.365791.n2.nabble.com/
__
Elecraft
Lou,
I believe that was an oversight in sales - likely because you also
ordered a KX2.
I would suggest that you email sa...@elecraft.com to question if not
charging before shipment is still the standard practice.
The only time I have heard that Elecraft has pre-charged credit cards is
Let me start by saying that I am a long term Elecraft customer. I have built
4 K2s and a K1. I also own a K3, K3s, KX3, KX2 and other Elecraft gear. I
helped out for several years as a volunteer in the Elecraft booth at the
RARS hamfest here in Raleigh.
Two recent experiences involving
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