Brian,
You can provide maintenance and servicing info to your customer.
Just be sure your manuals are in order.
To write a any kind of manual, a clear definition audience is necessary.
In your case, you are considering the training and knowledge of the
average laboratory user - about the
Hi Brian Harlowe,
I'm not aware of a EU Legislation that says a company can't service or
maintain purchased equipment. Our company is in the same situation as you
are: we manufacture laboratory equipment and sell it world wide. We also
test our products to EN61010 which is not as strict in these
Brian
Your comments also make interesting reading.
Unfortunately I don't have time to comment in detail as I am finishing for
XMAS in about 2 hrs!
However, in respect of your issue about access of untrained people to
potentially dangerous situation should be prevented by appropriate
Hi folks
Brian raises an interesting issue - but I would be grateful if he or
someone else can identify the EU legislation to which he refers.
His comments are particularly to companies like ours who supply mainly to a
military market which almost demands to do its own servicing because it
Brian:
As a comment I would say that the liability to meet EU approval ends when
the product is sold and ownership is transferred. That's the way it happens
with consumer goods in Canada, in spite of the fact there is CSA approval
required on the original product.
Compliments of the Season
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