Re: [Mozilla Enterprise] Profile issue

2020-01-27 Thread William Spratt
nd one for how it’s able to update itself without Admin Credentials? Regards Will Will Spratt IT Science Support Specialist Tel: 01904 46 2631 From: Mike Kaply Sent: 24 January 2020 20:04 To: William Spratt Cc: Mozilla.org Subject: Re: [Mozilla Enterprise] Profile issue You c

Re: [Mozilla Enterprise] Profile issue

2020-01-24 Thread Mike Kaply
can use to check it? > > > > Regards > > > > Will > > *Will Spratt* > > *IT Science Support Specialist* > > Tel: 01904 46 2631 > > > > *From:* Mike Kaply > *Sent:* 22 January 2020 17:01 > *To:* William Spratt > *Cc:* Mozilla.org &g

Re: [Mozilla Enterprise] Profile issue

2020-01-23 Thread William Spratt
Support Specialist Tel: 01904 46 2631 From: Mike Kaply Sent: 22 January 2020 17:01 To: William Spratt Cc: Mozilla.org Subject: Re: [Mozilla Enterprise] Profile issue Is the old profile still there? I'm confused as to why a new profile is getting created at all. Mike On Wed, Jan 22

Re: [Mozilla Enterprise] Profile issue

2020-01-22 Thread Mike Kaply
Support Specialist* > > Tel: 01904 46 2631 > > > > *From:* Enterprise *On Behalf Of *William > Spratt > *Sent:* 21 January 2020 15:15 > *To:* Mozilla.org > *Subject:* Re: [Mozilla Enterprise] Profile issue > > > > Hi Mike, > > > > Apparently

Re: [Mozilla Enterprise] Profile issue

2020-01-22 Thread William Spratt
. Regards Will Will Spratt IT Science Support Specialist Tel: 01904 46 2631 From: Enterprise On Behalf Of William Spratt Sent: 21 January 2020 15:15 To: Mozilla.org Subject: Re: [Mozilla Enterprise] Profile issue Hi Mike, Apparently they have been able to update their software, because

Re: [Mozilla Enterprise] Profile issue

2020-01-21 Thread William Spratt
: 01904 46 2631 From: Enterprise On Behalf Of Mike Kaply Sent: 21 January 2020 14:32 To: Timo Pietilä Cc: Mozilla.org Subject: Re: [Mozilla Enterprise] Profile issue Is it possible Firefox was still running? I've been seeing a weird problem with regards to this. Does it work if they wait a minute

Re: [Mozilla Enterprise] Profile issue

2020-01-21 Thread William Spratt
Specialist Tel: 01904 46 2631 -Original Message- From: Enterprise On Behalf Of Timo Pietilä Sent: 21 January 2020 14:06 To: enterprise@mozilla.org Subject: Re: [Mozilla Enterprise] Profile issue "error stating it can't use the current profile as it's meant for an older ve

Re: [Mozilla Enterprise] Profile issue

2020-01-21 Thread Mike Kaply
Is it possible Firefox was still running? I've been seeing a weird problem with regards to this. Does it work if they wait a minute and then start Firefox? can you check the values of compatibility.ini on someone that is experiencing the problem? It's in their profile. Mike On Tue, Jan 21, 2020

Re: [Mozilla Enterprise] Profile issue

2020-01-21 Thread Timo Pietilä
"error stating it can’t use the current profile as it’s meant for an older version of Firefox." Usually that's other way around, older FF can't use newer profile. Are you sure that it was this way around? FF updated today to 68.4.2, maybe some of the users have managed to use newer version

[Mozilla Enterprise] Profile issue

2020-01-21 Thread William Spratt
Hi all, I've got a bit of a weird one in our environment. I have an estate of about 500 users. ESR 68.4.1 was installed last week across the estate. About half a dozen of them have been logging on okay, but today have been getting an error where Firefox refuses to start, with an error