Re: Reproducible FM12 file corruption?

2014-06-02 Thread Anjaneai S
Hi Dan, Thanks for bringing this to our notice. We have been able to reproduce this at out end and a bug has been logged for the same. We will be fixing this issue in an update patch. Thanks, Anjaneai On Sat, May 31, 2014 at 6:56 PM, Jeff Coatsworth jeff.coatswo...@jonasclub.com wrote:

Re: Proof reading the Adobe FrameMaker 11 'documentation'?

2013-08-16 Thread Anjaneai S
Hi Simon, Thank you for your email. Please allow me some time to get your the required information about this. However, regarding the broken links, can you please share me a screenshot/page# where you found these broken links in the Help file. Please go through the following link for *Top

Proof reading the Adobe FrameMaker 11 'documentation'?

2013-08-16 Thread Anjaneai S
Hi Simon, Thank you for your email. Please allow me some time to get your the required information about this. However, regarding the broken links, can you please share me a screenshot/page# where you found these broken links in the Help file. Please go through the following link for *Top

Change workflow to use FM and RH together?

2013-08-09 Thread Anjaneai S
Hi Terri, Here is an idea/steps how you can achieve this-- Firstly, if there is a scope for content within Framemaker to be updated at various stages, go for Link option for bringing in book/documents from Framemaker (for Both UK & US English) to RoboHelp. *(File-- Link-- Framemaker documents)*

Re: Catalog definitions ... fonts not available

2013-08-08 Thread Anjaneai S
Hi Alastair, Please try the following steps: * Deselect Remember Missing Font Names.* 1. Close the document. 2. Choose File Preferences. (For FM 11-- Edit-- Preferences) 3. Deselect Remember Missing Font Names and click Set. 4. Restart FrameMaker. 5. Open and resave the file. *Note:*

Re: Change workflow to use FM and RH together?

2013-08-08 Thread Anjaneai S
Hi Terri, Here is an idea/steps how you can achieve this-- Firstly, if there is a scope for content within Framemaker to be updated at various stages, go for Link option for bringing in book/documents from Framemaker (for Both UK US English) to RoboHelp. *(File-- Link-- Framemaker documents)*

Catalog definitions ... fonts not available

2013-08-07 Thread Anjaneai S
Hi Alastair, Please try the following steps: * Deselect Remember Missing Font Names.* 1. Close the document. 2. Choose File > Preferences. (For FM 11-- Edit-- Preferences) 3. Deselect Remember Missing Font Names and click Set. 4. Restart FrameMaker. 5. Open and resave the file. *Note:*

Re: QUESTION: Accepting all changes in an FM9 book?

2013-06-13 Thread Anjaneai S
Hi Grant, Please check if it gives you Accept All under *Special Menu -- Track Text Edits. * Sorry, I am unable to recall whether the interface options are same for FrameMaker 9 as for 10 11. Thanks, Anjaneai On Wed, Jun 12, 2013 at 8:05 AM, gr...@hedgewizard.net gr...@hedgewizard.net

QUESTION: Accepting all changes in an FM9 book?

2013-06-13 Thread Anjaneai S
Hi Grant, Please check if it gives you Accept All under *Special Menu -- Track Text Edits. * Sorry, I am unable to recall whether the interface options are same for FrameMaker 9 as for 10 & 11. Thanks, Anjaneai On Wed, Jun 12, 2013 at 8:05 AM, grant at hedgewizard.net < grant at

Re: I bought Framemaker 10 with a download - no CD - how do I reinstall with no CD

2013-05-28 Thread Anjaneai S
Hi Dave, Can you please drop an email to tcs...@adobe.com requesting the installer. Adobe FrameMaker team would provide you a Download for FrameMaker 10 installer, it would be 2 files one with .7z extension and another .exe use the Executable file to initialize the installer.. Thanks, Anjaneai

I bought Framemaker 10 with a download - no CD - how do I reinstall with "no" CD

2013-05-27 Thread Anjaneai S
Hi Dave, Can you please drop an email to tcssup at adobe.com requesting the installer. Adobe FrameMaker team would provide you a Download for FrameMaker 10 installer, it would be 2 files one with .7z extension and another .exe use the Executable file to initialize the installer.. Thanks,

A strange 'debug' message, while using FrameMaker 10

2013-05-15 Thread Anjaneai S
Hi Simon, Are you ware about any plug in being used in your FrameMaker or deployed by someone else? Does any file or this location exists on your disk? Would it reproduce if you try the same steps again, considering both cases, if you import it to same structured document or a new one? Answers

Re: A strange 'debug' message, while using FrameMaker 10

2013-05-14 Thread Anjaneai S
Hi Simon, Are you ware about any plug in being used in your FrameMaker or deployed by someone else? Does any file or this location exists on your disk? Would it reproduce if you try the same steps again, considering both cases, if you import it to same structured document or a new one? Answers

Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-23 Thread Anjaneai S
Hi Syed, Can you share us your contact details and preferred time to contact. We will call you to discuss it out. Thanks, Anjaneai On Fri, Mar 22, 2013 at 10:58 PM, Syed Zaeem Hosain (Syed.Hosain at aeris.net) wrote: > > You can still buy an upgrade to FrameMaker 11 on adobe.com. Maybe >

Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?

2013-03-22 Thread Anjaneai S
Hi Syed, Can you share us your contact details and preferred time to contact. We will call you to discuss it out. Thanks, Anjaneai On Fri, Mar 22, 2013 at 10:58 PM, Syed Zaeem Hosain (syed.hos...@aeris.net) syed.hos...@aeris.net wrote: You can still buy an upgrade to FrameMaker 11 on

Make files open in correct version

2013-01-11 Thread Anjaneai S
Hi Karen, As they have been upgraded to Fm 11, when you opened them in that release so, you may not be open them again, in FM9 this way. Try saving your Documents as MIF7 (File-- Saves as -- MIF7 format and then try again) See if it works! Thanks, Anjaneai On Fri, Jan 11, 2013 at 1:51 AM,

Make files open in correct version

2013-01-11 Thread Anjaneai S
You are correct Art, I guess, I misunderstood the case, my bad. @Karen, you can also, try right clicking to your FM Doc and choose Open with -- Default Program and choose FrameMaker 11 as application (browse) and check the checkbox for using this application always. On Fri, Jan 11, 2013 at

Re: OT: Captivate Users List

2013-01-10 Thread Anjaneai S
Hi Tammy, Apart from forums.adobe.com page for Captivate. We have another public portal for sharing your questions, problems, ideas. On getsatisfaction, it is http://captivate.adobe.com/captivate . You can always write to Captivate support team for questions on tcs...@adobe.com Thanks, Anjaneai

Re: Make files open in correct version

2013-01-10 Thread Anjaneai S
Hi Karen, As they have been upgraded to Fm 11, when you opened them in that release so, you may not be open them again, in FM9 this way. Try saving your Documents as MIF7 (File-- Saves as -- MIF7 format and then try again) See if it works! Thanks, Anjaneai On Fri, Jan 11, 2013 at 1:51 AM,

Re: Make files open in correct version

2013-01-10 Thread Anjaneai S
You are correct Art, I guess, I misunderstood the case, my bad. @Karen, you can also, try right clicking to your FM Doc and choose Open with -- Default Program and choose FrameMaker 11 as application (browse) and check the checkbox for using this application always. On Fri, Jan 11, 2013 at

OT: Captivate Users List

2013-01-10 Thread Anjaneai S
Hi Tammy, Apart from forums.adobe.com page for Captivate. We have another public portal for sharing your questions, problems, ideas. On getsatisfaction, it is http://captivate.adobe.com/captivate . You can always write to Captivate support team for questions on tcssup at adobe.com Thanks,

Re: FrameMaker 10 does not start (licensing expired)

2013-01-02 Thread Anjaneai S
back to me. ** ** Dreadful service! ** ** Peter ** ** *From:* framers-boun...@lists.frameusers.com [mailto: framers-boun...@lists.frameusers.com] *On Behalf Of *Anjaneai S *Sent:* Tuesday, January 01, 2013 9:41 PM *To:* Tammy Van Boening *Cc:* framers@lists.frameusers.com

Re: FrameMaker 10 licensing fix...

2013-01-02 Thread Anjaneai S
Hi All, Please check the Blog article for the solution to the problem. http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html Thanks, Anjaneai On Wed, Jan 2, 2013 at 2:14 PM, Yves Barbion yves.barb...@gmail.com wrote: Hi Scott I've just tested your

FrameMaker 10 does not start ("licensing expired")

2013-01-02 Thread Anjaneai S
first. > > ** ** > > TVB > > ** ** > > *From:* framers-bounces at lists.frameusers.com [ > mailto:framers-bounces at lists.frameusers.com lists.frameusers.com>] > *On Behalf Of *Tammy Van Boening > *Sent:* Tuesday, January 01, 2013 12:39

FrameMaker 10 does not start ("licensing expired")

2013-01-02 Thread Anjaneai S
ack to me. > > ** ** > > Dreadful service! > > ** ** > > Peter > > ** ** > > *From:* framers-bounces at lists.frameusers.com [mailto: > framers-bounces at lists.frameusers.com] *On Behalf Of *Anjaneai S > > *Sent:* Tuesday, January 01,

FrameMaker 10 licensing "fix"...

2013-01-02 Thread Anjaneai S
Hi All, Please check the Blog article for the solution to the problem. http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html Thanks, Anjaneai On Wed, Jan 2, 2013 at 2:14 PM, Yves Barbion wrote: > Hi Scott > > I've just tested your batch file and it

Re: FrameMaker 10 does not start (licensing expired)

2013-01-01 Thread Anjaneai S
Hi Shlomo, First of all, a very Happy New Year to all dear Framers! Can you please try the steps suggested here - http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and

FrameMaker 10 does not start ("licensing expired")

2013-01-01 Thread Anjaneai S
Hi Shlomo, First of all, a very Happy New Year to all dear Framers! Can you please try the steps suggested here - http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and