Re: Change workflow to use FM and RH together?

[Anjaneai S]

Hi Terri,

Here is an idea/steps how you can achieve this--

Firstly, if there is a scope for content within Framemaker to be updated at
various stages, go for Link option for bringing in book/documents from
Framemaker (for Both UK & US English)  to RoboHelp. *(File-- Link--
Framemaker documents)*

*1#* One way is after linking your documents and converting all your
FrameMaker documents into topics within Robohelp. Create 2 Conditional
Built tag an apply them on US and UK English separately from Project
manager and while generating your output, Select the CBT for which you want
to generate the help.
Alternately, you can apply Conditional Text to your English US/UK Content
within Framemaker and directly publish it from there (File -- Publish). You
might require to create two different TOC for English US/UK content

*2#  *Yes, you can create Help using FM Files, that is a standard workflow.
But the opposite is not a feasible solution.

I did not understand when you say -- " One issue that is *always* raised is
that the docs have pictures/screenshots/images and the help doesn't." The
Help file can also have graphics.

As you have been working on Fm for quite some time, I'll share some steps
to implement this from Rh End:--

1) Create (or Open Existing)  Robohelp project
2) Go to File-- Link--FrameMaker document and browse- your FM (US) Book and
select open. (Repeat the same for English UK book)
3) This would Link your Book under Project Manager
4) Make a right click to Book and Select Generate (You should repeat this
step whenever there is any modification at Framemaker's end
5) Now create and apply the CBT (UK and US) to your Topics within Project
Manager (Drag and Drop them over any topic to apply it)
6) Generate your Help, say Webhelp, under Webhelp properties, Exclude the
UK CBT from output.

I hope I have not confused you further. :)

Thanks,
Anjaneai




On Fri, Aug 9, 2013 at 1:58 AM, Terri Schultz wrote:

> Background:
>
> My department uses FrameMaker 11, unstructured, and RoboHelp 10.
>
> We do user's manuals in FrameMaker (one version for the US and one version
> for the UK) as separate books; minimal use of variables and/or conditional
> text. These docs are made available to customers as PDFs. I've used FM
> for 15+ years and consider myself an average FM user, not a power user. I
> used to use variables at a previous job, but my current job/co-workers
> don't use variables/conditional text.
>
> We do help files in RoboHelp, one help project for the US and one help
> project for the UK.
>
> There are many smaller/ancillary documents done in FM, InDesign, and or
> Word. These docs are made available to customers as PDFs. I consider
> myself a beginner/basic RoboHelp user. I use RoboHelp, but it is mostly
> editing content and applying pre-existing styles, etc.
>
> The powers-that-be don't see that the *information *is the same (or
> mostly the same) between the help and the docs (I am trying to convince
> them that this is the way it is). One issue that is *always* raised is that
> the docs have pictures/screenshots/images and the help doesn't. There are
> also discussions about using MindTouch to deliver information to customers;
> I don't know if that means that we would stop using FM and RH.
>
> Questions:
>
> 1. I know that we could (possibly) have one set of FM files that could be
> used to provide a US document and a UK document. I don't know *where* to
> start to make this happen. I don't have any authority to spend money and
> there is no budget to pay for consulting. I am looking for free
> advice/suggestions where to find out *how *to do this.
>
> 2. I believe we could either use our FM files to create help, or use our
> help files to create docs.As with #1, I want to know where to learn *how
> *to do this.
>
> I'm not looking for theory/big picture ideas. I need some nuts-and-bolts,
> how-to advice. At the very least, I want to show that we could gain some
> efficiency if we stop maintaining one set of FM source files for the US and
> another set for the UK.
>
> I hope this makes sense.
>
> Thank you for any and all suggestions!
>
> Terri
>
>
>
> ___
>
>
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Chapter numbers

[Alastair Dent]

I have a template (taken from a book) that has a master page with a chapter 
number style defined - it's used on the header.

This works fine in the original book.

When I create a new book and new fm documents in that book, the chapter numbers 
don't update.

Why could this be?
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Windows 7 + FrameMaker 11 = BOOM!

[Ken Poshedly]

Due to the addition of 2 new contract writers and the replacement of the hard 
drive in an existing terminal in my department, we're now stuck with Windows 7 
and 
FrameMaker 11 on those three platforms for the past month or so.

And
 it's been nothing but problems ever since, with unpredictable crashes on the 
desktop computers used by the two contract writers, even though all three 
FM 11 platforms have all the Adobe patches.


One thing which does seem consistent is that FM11 does not seem to work well 
with files located on our network server, yet that is really the method here. 
Symptoms may include _extremely_ long times to open, save and close files and 
MAY include the abovementioned FrameMaker crashes, though we have not yet 
confirmed that.

The "fix" is for the contract writers to copy files from our 4-terrabyte 
network drive onto external hard drives cabled to their terminals and for my 
coworker to copy files directly onto his computer's internal hard drive; then 
copy the revised file back into place in its location on the network drive. 

The two contract writer desktop computers have ridiculously internal small hard 
drives. (One is 29 megabytes and the other is 185 megabytes I've been told.)


Me? I'm happy as a 
clam with Windows XP and FrameMaker 8 working across the network with no FM 
crashes or other problems -- though I do have to suffer through the long times 
to open, save and close files because we now must embed all our graphics 
instead of referencing them. (I've boohoo'd about that here in the past, so 
I'll not repeat the faulty reasoning for it once again.)

But doom is in my 
future, as all four of us are soon to get new platforms with Windows 7 
and FM 11.

This I really dread.

Who else out there is having what seems to be incompatibility problems with 
platforms equipped with FM 11 and Windows 7 and how have you gotten around 
those problems?

Off-list accounts, etc, are fine.

-- Ken in Atlanta___


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Change workflow to use FM and RH together?

[Jeff Coatsworth]

Easy as pie - use conditional text in your FM docs for the US/UK parts - use RH 
to import your FM content for help builds or get TCS to link your FM source to 
a RH project. Continue to use FM for making good-looking PDFs.
Lots of resources for doing this on the Adobe Forums & TCS blog pages and on 
the TCS Google Group mailing list and to a lesser extent the HATT mailing list.

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Terri Schultz
Sent: August-08-13 4:29 PM
To: framers at lists.frameusers.com
Subject: Change workflow to use FM and RH together?

Background:

My department uses FrameMaker 11, unstructured, and RoboHelp 10.

We do user's manuals in FrameMaker (one version for the US and one version for 
the UK) as separate books; minimal use of variables and/or conditional text. 
These docs are made available to customers as PDFs. I've used FM for 15+ years 
and consider myself an average FM user, not a power user. I used to use 
variables at a previous job, but my current job/co-workers don't use 
variables/conditional text.

We do help files in RoboHelp, one help project for the US and one help project 
for the UK.

There are many smaller/ancillary documents done in FM, InDesign, and or Word. 
These docs are made available to customers as PDFs. I consider myself a 
beginner/basic RoboHelp user. I use RoboHelp, but it is mostly editing content 
and applying pre-existing styles, etc.

The powers-that-be don't see that the information is the same (or mostly the 
same) between the help and the docs (I am trying to convince them that this is 
the way it is). One issue that is *always* raised is that the docs have 
pictures/screenshots/images and the help doesn't. There are also discussions 
about using MindTouch to deliver information to customers; I don't know if that 
means that we would stop using FM and RH.

Questions:

1. I know that we could (possibly) have one set of FM files that could be used 
to provide a US document and a UK document. I don't know *where* to start to 
make this happen. I don't have any authority to spend money and there is no 
budget to pay for consulting. I am looking for free advice/suggestions where to 
find out how to do this.

2. I believe we could either use our FM files to create help, or use our help 
files to create docs.As with #1, I want to know where to learn how to do 
this.

I'm not looking for theory/big picture ideas. I need some nuts-and-bolts, 
how-to advice. At the very least, I want to show that we could gain some 
efficiency if we stop maintaining one set of FM source files for the US and 
another set for the UK.

I hope this makes sense.

Thank you for any and all suggestions!

Terri


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Chapter numbers

[Alastair Dent]

I have a template (taken from a book) that has a master page with a chapter 
number style defined - it's used on the header.

This works fine in the original book.

When I create a new book and new fm documents in that book, the chapter numbers 
don't update.

Why could this be?
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Take the Adobe Tech Comm Survey

[Shmuel Wolfson]

It worked fine for me with Firefox under Windows 7.

Regards,
Shmuel Wolfson
Technical Writer
052-763-7133

On 08-Aug-13 5:21 PM, Steve Rickaby wrote:
> At 07:07 -0700 8/8/13, Karen Robbins wrote:
>
>> I had tried to take this survey in the past but it failed. This survey still 
>> generates errors after attempting to sign up or log in, see screen shot 
>> attached.
> Fails every time I take it too. Very frustrating when you want to tell Adobe 
> what you think about their licensing policies, but can't.
>

Change workflow to use FM and RH together?

[Terri Schultz]

Background: 
My department uses FrameMaker 11, unstructured, and RoboHelp 10.
We do user's manuals in FrameMaker (one version for the US and one version for 
the UK) as separate books; minimal use of variables and/or conditional text. 
These docs are made available to customers as PDFs. I've used FM for 15+ years 
and consider myself an average FM user, not a power user. I used to use 
variables at a previous job, but my current job/co-workers don't use 
variables/conditional text.
We do help files in RoboHelp, one help project for the US and one help project 
for the UK.
There are many smaller/ancillary documents done in FM, InDesign, and or Word. 
These docs are made available to customers as PDFs. I consider myself a 
beginner/basic RoboHelp user. I use RoboHelp, but it is mostly editing content 
and applying pre-existing styles, etc.
The powers-that-be don't see that the information is the same (or mostly the 
same) between the help and the docs (I am trying to convince them that this is 
the way it is). One issue that is *always* raised is that the docs have 
pictures/screenshots/images and the help doesn't. There are also discussions 
about using MindTouch to deliver information to customers; I don't know if that 
means that we would stop using FM and RH. 
Questions:
1. I know that we could (possibly) have one set of FM files that could be used 
to provide a US document and a UK document. I don't know *where* to start to 
make this happen. I don't have any authority to spend money and there is no 
budget to pay for consulting. I am looking for free advice/suggestions where to 
find out how to do this. 
2. I believe we could either use our FM files to create help, or use our help 
files to create docs.As with #1, I want to know where to learn how to do 
this.
I'm not looking for theory/big picture ideas. I need some nuts-and-bolts, 
how-to advice. At the very least, I want to show that we could gain some 
efficiency if we stop maintaining one set of FM source files for the US and 
another set for the UK.
I hope this makes sense. 
Thank you for any and all suggestions!
Terri


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Take the Adobe Tech Comm Survey

[Steve Rickaby]

At 07:07 -0700 8/8/13, Karen Robbins wrote:

>I had tried to take this survey in the past but it failed. This survey still 
>generates errors after attempting to sign up or log in, see screen shot 
>attached.

Fails every time I take it too. Very frustrating when you want to tell Adobe 
what you think about their licensing policies, but can't.

-- 
Steve

Tech Doc Review Cycle Software

[Alison Craig]

Does anyone know of any Review Cycle Software that works well for technical 
documentation teams?

I've done a little searching on the web and systems for specific writing tools 
or environments pop up (eg, Confluence, Inmedius S1000D, etc), but no generic 
(and hopefully customizable) software packages.

Any suggestions?

Alison


From: Alison Craig
Sent: Thursday, April 25, 2013 1:35 PM
To: framers@lists.frameusers.com
Subject: Skip to Next Table Command?

FM 9 Version: 9.0p255
Unstructured
OS: Windows 7, 64 bit

Is there a "skip to next table" command?

I'm using Silicon Prairie tools to check everything in my books for overrides 
(tedious to say the least) and it would be so much simpler to check the tables 
is there was a keyboard command to move from "wherever" in the current table to 
the beginning of the first cell in the next table.

I checked the Frame 9 PDF and also Scriptorium's Unstructured Frame 8 book, but 
no luck.

Any suggestions?

Alison Craig  |  Technical Documentation Lead
Ultrasonix Medical Corporation  |  #130 - 4311 Viking Way, BC, Canada  V6V2K9
T 604-279-8550 ext. 127  |  F 604-279-8559  |  TF 1-866-437-9508  |  
www.ultrasonix.com

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Send administrative questions to listad...@frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

Tech Doc Review Cycle Software

[Alison Craig]

Does anyone know of any Review Cycle Software that works well for technical 
documentation teams?

I've done a little searching on the web and systems for specific writing tools 
or environments pop up (eg, Confluence, Inmedius S1000D, etc), but no generic 
(and hopefully customizable) software packages.

Any suggestions?

Alison


From: Alison Craig
Sent: Thursday, April 25, 2013 1:35 PM
To: framers at lists.frameusers.com
Subject: Skip to Next Table Command?

FM 9 Version: 9.0p255
Unstructured
OS: Windows 7, 64 bit

Is there a "skip to next table" command?

I'm using Silicon Prairie tools to check everything in my books for overrides 
(tedious to say the least) and it would be so much simpler to check the tables 
is there was a keyboard command to move from "wherever" in the current table to 
the beginning of the first cell in the next table.

I checked the Frame 9 PDF and also Scriptorium's Unstructured Frame 8 book, but 
no luck.

Any suggestions?

Alison Craig  |  Technical Documentation Lead
Ultrasonix Medical Corporation  |  #130 - 4311 Viking Way, BC, Canada  V6V2K9
T 604-279-8550 ext. 127  |  F 604-279-8559  |  TF 1-866-437-9508  |  
www.ultrasonix.com<http://www.ultrasonix.com>

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Re: Take the Adobe Tech Comm Survey

[Susan Modlin]

Mac/Chrome and it worked fine. (I run FM in a Windows VM.)

...Susan
 



 From: "Combs, Richard" 
To: Karen Robbins ; "framers@lists.frameusers.com" 
 
Sent: Thursday, August 8, 2013 11:05 AM
Subject: RE: Take the Adobe Tech Comm Survey
 

Karen Robbins wrote:

> A browser-based survey only works on one platform? Please! :-)
> 
> --Karen
> On Thu, Aug 8, 2013 at 10:00 AM, Shmuel Wolfson wrote:
> It worked fine for me with Firefox under Windows 7.

We don't know what it works on and what it doesn't work on. I don't think any 
of the people who said it didn't work for them told us what OS and browser 
version or versions they tried. (Don't most people, esp. tech writers, have 
multiple browsers at their disposal these days?) 

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--






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Take the Adobe Tech Comm Survey

[Susan Modlin]

Mac/Chrome and it worked fine. (I run FM in a Windows VM.)

...Susan
?



 From: "Combs, Richard" 
To: Karen Robbins ; "framers at lists.frameusers.com" 
 
Sent: Thursday, August 8, 2013 11:05 AM
Subject: RE: Take the Adobe Tech Comm Survey


Karen Robbins wrote:

> A browser-based survey only works on one platform? Please! :-)
> 
> --Karen
> On Thu, Aug 8, 2013 at 10:00 AM, Shmuel Wolfson wrote:
> It worked fine for me with Firefox under Windows 7.

We don't know what it works on and what it doesn't work on. I don't think any 
of the people who said it didn't work for them told us what OS and browser 
version or versions they tried. (Don't most people, esp. tech writers, have 
multiple browsers at their disposal these days?) 

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--






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RE: Change workflow to use FM and RH together?

[Jeff Coatsworth]

Easy as pie - use conditional text in your FM docs for the US/UK parts - use RH 
to import your FM content for help builds or get TCS to link your FM source to 
a RH project. Continue to use FM for making good-looking PDFs.
Lots of resources for doing this on the Adobe Forums & TCS blog pages and on 
the TCS Google Group mailing list and to a lesser extent the HATT mailing list.

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Terri Schultz
Sent: August-08-13 4:29 PM
To: framers@lists.frameusers.com
Subject: Change workflow to use FM and RH together?

Background:

My department uses FrameMaker 11, unstructured, and RoboHelp 10.

We do user's manuals in FrameMaker (one version for the US and one version for 
the UK) as separate books; minimal use of variables and/or conditional text. 
These docs are made available to customers as PDFs. I've used FM for 15+ years 
and consider myself an average FM user, not a power user. I used to use 
variables at a previous job, but my current job/co-workers don't use 
variables/conditional text.

We do help files in RoboHelp, one help project for the US and one help project 
for the UK.

There are many smaller/ancillary documents done in FM, InDesign, and or Word. 
These docs are made available to customers as PDFs. I consider myself a 
beginner/basic RoboHelp user. I use RoboHelp, but it is mostly editing content 
and applying pre-existing styles, etc.

The powers-that-be don't see that the information is the same (or mostly the 
same) between the help and the docs (I am trying to convince them that this is 
the way it is). One issue that is *always* raised is that the docs have 
pictures/screenshots/images and the help doesn't. There are also discussions 
about using MindTouch to deliver information to customers; I don't know if that 
means that we would stop using FM and RH.

Questions:

1. I know that we could (possibly) have one set of FM files that could be used 
to provide a US document and a UK document. I don't know *where* to start to 
make this happen. I don't have any authority to spend money and there is no 
budget to pay for consulting. I am looking for free advice/suggestions where to 
find out how to do this.

2. I believe we could either use our FM files to create help, or use our help 
files to create docs.As with #1, I want to know where to learn how to do 
this.

I'm not looking for theory/big picture ideas. I need some nuts-and-bolts, 
how-to advice. At the very least, I want to show that we could gain some 
efficiency if we stop maintaining one set of FM source files for the US and 
another set for the UK.

I hope this makes sense.

Thank you for any and all suggestions!

Terri


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Change workflow to use FM and RH together?

[Terri Schultz]

Background: 
My department uses FrameMaker 11, unstructured, and RoboHelp 10.
We do user's manuals in FrameMaker (one version for the US and one version for 
the UK) as separate books; minimal use of variables and/or conditional text. 
These docs are made available to customers as PDFs. I've used FM for 15+ years 
and consider myself an average FM user, not a power user. I used to use 
variables at a previous job, but my current job/co-workers don't use 
variables/conditional text.
We do help files in RoboHelp, one help project for the US and one help project 
for the UK.
There are many smaller/ancillary documents done in FM, InDesign, and or Word. 
These docs are made available to customers as PDFs. I consider myself a 
beginner/basic RoboHelp user. I use RoboHelp, but it is mostly editing content 
and applying pre-existing styles, etc.
The powers-that-be don't see that the information is the same (or mostly the 
same) between the help and the docs (I am trying to convince them that this is 
the way it is). One issue that is *always* raised is that the docs have 
pictures/screenshots/images and the help doesn't. There are also discussions 
about using MindTouch to deliver information to customers; I don't know if that 
means that we would stop using FM and RH. 
Questions:
1. I know that we could (possibly) have one set of FM files that could be used 
to provide a US document and a UK document. I don't know *where* to start to 
make this happen. I don't have any authority to spend money and there is no 
budget to pay for consulting. I am looking for free advice/suggestions where to 
find out how to do this. 
2. I believe we could either use our FM files to create help, or use our help 
files to create docs.As with #1, I want to know where to learn how to do 
this.
I'm not looking for theory/big picture ideas. I need some nuts-and-bolts, 
how-to advice. At the very least, I want to show that we could gain some 
efficiency if we stop maintaining one set of FM source files for the US and 
another set for the UK.
I hope this makes sense. 
Thank you for any and all suggestions!
Terri

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RE: Take the Adobe Tech Comm Survey

[Combs, Richard]

Karen Robbins wrote:
 
> A browser-based survey only works on one platform? Please! :-)
> 
> --Karen
> On Thu, Aug 8, 2013 at 10:00 AM, Shmuel Wolfson wrote:
> It worked fine for me with Firefox under Windows 7.

We don't know what it works on and what it doesn't work on. I don't think any 
of the people who said it didn't work for them told us what OS and browser 
version or versions they tried. (Don't most people, esp. tech writers, have 
multiple browsers at their disposal these days?) 

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--






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Send administrative questions to listad...@frameusers.com. Visit
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Take the Adobe Tech Comm Survey

[Combs, Richard]

Karen Robbins wrote:

> A browser-based survey only works on one platform? Please! :-)
> 
> --Karen
> On Thu, Aug 8, 2013 at 10:00 AM, Shmuel Wolfson wrote:
> It worked fine for me with Firefox under Windows 7.

We don't know what it works on and what it doesn't work on. I don't think any 
of the people who said it didn't work for them told us what OS and browser 
version or versions they tried. (Don't most people, esp. tech writers, have 
multiple browsers at their disposal these days?) 

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--

Re: Take the Adobe Tech Comm Survey

[Karen Robbins]

A browser-based survey only works on one platform? Please! :-)

--Karen

On Thu, Aug 8, 2013 at 10:00 AM, Shmuel Wolfson wrote:

> It worked fine for me with Firefox under Windows 7.
>


> >On 08-Aug-13 5:21 PM, Steve Rickaby wrote:
>
 > Fails every time I take it too. Very frustrating when you want to tell
Adobe what you think about their licensing policies, but can't.

>> At 07:07 -0700 8/8/13, Karen Robbins wrote:
> >> I had tried to take this survey in the past but it failed. This survey
> still generates errors after attempting to sign up or log in, see screen
> shot attached. [snipped]
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Take the Adobe Tech Comm Survey

[Karen Robbins]

A browser-based survey only works on one platform? Please! :-)

--Karen

On Thu, Aug 8, 2013 at 10:00 AM, Shmuel Wolfson wrote:

> It worked fine for me with Firefox under Windows 7.
>


> >On 08-Aug-13 5:21 PM, Steve Rickaby wrote:
>
 > Fails every time I take it too. Very frustrating when you want to tell
Adobe what you think about their licensing policies, but can't.

>> At 07:07 -0700 8/8/13, Karen Robbins wrote:
> >> I had tried to take this survey in the past but it failed. This survey
> still generates errors after attempting to sign up or log in, see screen
> shot attached. [snipped]
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Windows 7 + FrameMaker 11 = BOOM!

[Ken Poshedly]

Due to the addition of 2 new contract writers and the replacement of the hard 
drive in an existing terminal in my department, we're now stuck with Windows 7 
and 
FrameMaker 11 on those three platforms for the past month or so.

And
 it's been nothing but problems ever since, with unpredictable crashes on the 
desktop computers used by the two contract writers, even though all three 
FM 11 platforms have all the Adobe patches.


One thing which does seem consistent is that FM11 does not seem to work well 
with files located on our network server, yet that is really the method here. 
Symptoms may include _extremely_ long times to open, save and close files and 
MAY include the abovementioned FrameMaker crashes, though we have not yet 
confirmed that.

The "fix" is for the contract writers to copy files from our 4-terrabyte 
network drive onto external hard drives cabled to their terminals and for my 
coworker to copy files directly onto his computer's internal hard drive; then 
copy the revised file back into place in its location on the network drive. 

The two contract writer desktop computers have ridiculously internal small hard 
drives. (One is 29 megabytes and the other is 185 megabytes I've been told.)


Me? I'm happy as a 
clam with Windows XP and FrameMaker 8 working across the network with no FM 
crashes or other problems -- though I do have to suffer through the long times 
to open, save and close files because we now must embed all our graphics 
instead of referencing them. (I've boohoo'd about that here in the past, so 
I'll not repeat the faulty reasoning for it once again.)

But doom is in my 
future, as all four of us are soon to get new platforms with Windows 7 
and FM 11.

This I really dread.

Who else out there is having what seems to be incompatibility problems with 
platforms equipped with FM 11 and Windows 7 and how have you gotten around 
those problems?

Off-list accounts, etc, are fine.

-- Ken in Atlanta
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Re: Take the Adobe Tech Comm Survey

[Shmuel Wolfson]

It worked fine for me with Firefox under Windows 7.

Regards,
Shmuel Wolfson
Technical Writer
052-763-7133

On 08-Aug-13 5:21 PM, Steve Rickaby wrote:

At 07:07 -0700 8/8/13, Karen Robbins wrote:


I had tried to take this survey in the past but it failed. This survey still 
generates errors after attempting to sign up or log in, see screen shot 
attached.

Fails every time I take it too. Very frustrating when you want to tell Adobe 
what you think about their licensing policies, but can't.



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Re: Take the Adobe Tech Comm Survey

[Steve Rickaby]

At 07:07 -0700 8/8/13, Karen Robbins wrote:

>I had tried to take this survey in the past but it failed. This survey still 
>generates errors after attempting to sign up or log in, see screen shot 
>attached.

Fails every time I take it too. Very frustrating when you want to tell Adobe 
what you think about their licensing policies, but can't.

-- 
Steve
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Take the Adobe Tech Comm Survey

[Karen Robbins]

I had tried to take this survey in the past but it failed. This 
survey still generates errors after attempting to sign up or log in, 
see screen shot attached.

Thanks,
Karen

>Date: Tue, 6 Aug 2013 16:33:53 +0530
>From: Kapil Verma 
>To: "framers at lists.frameusers.com" 
>Subject:  Your opinion matters! Take the Adobe Tech Comm
>   Survey  and win big!
>
>[snipped]
>
>Survey Link: http://survey.douwriteright.com/
>
>
>Thanks,
>
>Kapil Verma
>Sr. Product Manager - Adobe Technical Communications Products
>O: +91-120-2444711 x 34505
>Technical Communication
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RE: framers Digest, Vol 94, Issue 6 - FrameMaker 10 Crashes Regularly is unstructured FrameMaker 11 more stabke

[Davis, David]

Joseph, I've bneen  using Frame11 here on Windows 7 (64 bit) here for a couple 
of weeks now, and it has crashed 3 or 4 times so far.
(Seemed to be when I was working with EPS's and graphics frames - but hard to 
say really - one time I just looked at it funny and it crashed).
I did send the crash log files to fmer...@adobe.com and once  I just put 
"ARRGH!" in the mail as the cause (as it was the second time it had 
crashed that afternoon!) and to my amusement a nice gentleman from Adobe did 
email me back asking if he could help lol 

David

Message: 4
Date: Tue, 6 Aug 2013 11:25:17 -0500
From: Joseph Lorenzini 
To: FrameMaker Forum 
Subject: FrameMaker 10 Crashes Regularly,   is unstructured FrameMaker
11 more stable
Message-ID:

Content-Type: text/plain; charset="iso-8859-1"

Hi all,

I have been using FM 10 for about 2 years. It seems like FrameMaker will 
randomly crash at least once a day on me. And I do mean crash --- get the 
infamous fatal exception dialog box and then FrameMaker goes kaput. In response 
to the inevitable debug questions:

-yes i have done a mif wash
-no this doesn't happen with a particular book or framemaker file. It happens 
randomly no matter what book or file i am in and i have over 3,000 pages of 
documentation.
-yes, these files have existed since FM 9 -- not sure why that version should 
make a difference -there is no conditional text in any of the files. I do use 
text insets and variables.
-no the crash doesn't seem to happen when i do a particular thing. The only 
common thing that occurs is that i use hot keys a lot. That said, I use hot 
keys a lot and most of the time the crash does not happen.
-no i am not on a network share. All files are local.
-Yes, FM 10 is fully patched.

In any event, debugging why this crash is happening would be non-trivial and 
even if i did figure out why its happenings, there's no guarantee that i'd able 
to find a fix. Adobe certainly isn't going to provide one.

Consequently, I am wondering if people have noticed whether FM 11 is 
significantly more stable.Since I am in unstructured, there wasn't a compelling 
reason for me to upgrade. However, i'll consider doing it, if it will reduce or 
eliminate the frequency of crahses on framemaker.

Thanks,
Joseph Lorenzini
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You may contact Invensys plc on +44 (0)20 3155 1200 or e-mail 
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Job Ops: Software technical writer

[Amy Super]

Hi all, 

My team is hiring a full-time technical writer in Pittsburgh, PA. The
company is Confluence Technologies, and we're looking for someone with
FrameMaker and Flare/RoboHelp experience. Exposure to Agile software
development is especially helpful.

 

The job posting is here:
http://www.confluence.com/en-us/careers/listing.php?Technical-Writer-13

 

Thanks!



Amy

 

 

 

 

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RE: FrameMaker 10 Crashes Regularly, is unstructured FrameMaker 11 more stable

[Craig Ede]

I second the idea of making sure you send the crash logs to Adobe. I use
FM10 and FM11 and, while both are not crash free, I don't run into crashes
that often.

Craig

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Re: FrameMaker 10 Crashes Regularly, is unstructured

[Eargle, Lore]

I, too, have experienced regular, random (unstructured) FrameMaker 10 crashes 
on Windows XP. In fact last week, as I was hurrying to meet a last-minute 
request for a documentation update, FM10 crashed every time I tried to generate 
the TOC, LOF, and LOT. I tried everything I could think of and some strategies 
I found through searching the Internet. These included removing all the files 
then adding them back one by one after creating a new TOC, keeping all of the 
files in the book then removing them one by one, creating a new book and doing 
both of the previous tasks, washing the files with MIF and redoing all of these 
tasks, etc.

I was able to create a deliverable by creating a PDF of only the chapter files 
and then creating a PDF of an earlier version of the TOC and editing it in 
Acrobat. Unfortunately, the figure numbers restarted with each file and I 
didn't have the time to renumber them all so it went to QA that way. I will fix 
it before UAT. I ported everything to Word. Thank goodness I was only dealing 
with 65 pages and not 3000.

At this point my supervisor is asking me to give up on FrameMaker and stick 
with Word. I have seriously considering just reverting back to my copy of FM8.

Lore

Lore Eargle
Senior Technical Writer
Engineering SharePoint Site Collection Manager


Message: 5
Date: Wed, 07 Aug 2013 09:49:03 -0400
From: Alan Houser mailto:a...@groupwellesley.com>>
To: Joseph Lorenzini mailto:jalo...@gmail.com>>
Cc: FrameMaker Forum 
mailto:framers@lists.frameusers.com>>
Subject: Re: FrameMaker 10 Crashes Regularly, is unstructured
FrameMaker 11   more stable
Message-ID: 
<5202504f.5020...@groupwellesley.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

It's very difficult to say whether your experience will improve with FrameMaker 
11. I find FrameMaker 11 to be less temperamental than FrameMaker 10, but it's 
far from crash-free. Try the 30-day trial version of FrameMaker 11. You should 
know pretty quickly whether FM11 is more stable in your environment.

Do send your crash logs to Adobe. Crashes with a non-obvious cause (to
you) may be fixable by the FrameMaker development team.

-Alan

On 8/6/13 12:25 PM, Joseph Lorenzini wrote:
> Hi all,
>
> I have been using FM 10 for about 2 years. It seems like FrameMaker
> will randomly crash at least once a day on me. And I do mean crash ---
> get the infamous fatal exception dialog box and then FrameMaker goes
> kaput. In response to the inevitable debug questions:
>
> -yes i have done a mif wash
> -no this doesn't happen with a particular book or framemaker file. It
> happens randomly no matter what book or file i am in and i have over
> 3,000 pages of documentation.
> -yes, these files have existed since FM 9 -- not sure why that version
> should make a difference -there is no conditional text in any of the
> files. I do use text insets and variables.
> -no the crash doesn't seem to happen when i do a particular thing. The
> only common thing that occurs is that i use hot keys a lot. That said,
> I use hot keys a lot and most of the time the crash does not happen.
> -no i am not on a network share. All files are local.
> -Yes, FM 10 is fully patched.
>
> In any event, debugging why this crash is happening would be
> non-trivial and even if i did figure out why its happenings, there's
> no guarantee that i'd able to find a fix. Adobe certainly isn't going
> to provide one.
>
> Consequently, I am wondering if people have noticed whether FM 11 is
> significantly more stable.Since I am in unstructured, there wasn't a
> compelling reason for me to upgrade. However, i'll consider doing it,
> if it will reduce or eliminate the frequency of crahses on framemaker.
>
> Thanks,
> Joseph Lorenzini
>




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Re: FrameMaker 10 Crashes Regularly, is unstructured FrameMaker 11 more stable

[Ed Nodland]

FM 9 used to crash on me whenever I had Frame on my second monitor and used
the mouse thumbwheel.  Took me a while to connect the dots on that one.

Point is it can be an obscure cause.

Ed



On Tue, Aug 6, 2013 at 9:25 AM, Joseph Lorenzini  wrote:

> Hi all,
>
> I have been using FM 10 for about 2 years. It seems like FrameMaker will
> randomly crash at least once a day on me. And I do mean crash --- get the
> infamous fatal exception dialog box and then FrameMaker goes kaput. In
> response to the inevitable debug questions:
>
>
>
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RE: Catalog definitions ... fonts not available

[Craig Ede]

Check the master and reference pages. The fonts pod can help with fon
replacement, but I think you have to  be in the specific page context. If
your docs are single sided, be sure to choose double-sided so you can see
the default master page as it probably contains these items in the header or
footer. For single sided document templates I always blank out the left
master pages a double-sided document and then save that having chosen
single-sided. Best to have invisible things blank.

 

Craig

 

From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alastair Dent
Sent: Tuesday, August 06, 2013 4:09 AM
To: framers@lists.frameusers.com
Subject: Catalog definitions ... fonts not available

 

Ok, I've inherited some Frame docs that use Helvetica, Times and Courier.
Those fonts aren't on my system.

 

I'm using these docs to create a template.

 

I've opened the book and all documents, then used the Fonts pod to locate
missing fonts and replace with an existing font. I've saved the documents,
closed and re-opened them.

 

I still get the 'missing fonts' message. The error log says that the catalog
contains fonts that aren't on my system.

 

Obviously the styles catalog has styles using the missing fonts (but those
styles aren't used in my documents).

 

What is the best way of tackling this?

 

Alastair Dent

Technical Author

Imagination Technologies Limited

t: +44 (0)113 242 9814

  www.imgtec.com

 

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RE: Catalog definitions ... fonts not available

[David Artman]

You could save the template(s) as MIF and search for the offending font. It's probably on some Reference page or tucked on a Master Page or some-such. Change the missing font name to the name of an available font (or just use the MIF to investigate where it's occurring, and use FrameMaker on its FM file to make the changes).Alternately, disable "Remember Missing Fonts" in Preferences, open the template(s), let font substitution do its thing, and then re-save. Shouldn't bother you any more.David


 Original Message 
Subject: Catalog definitions ... fonts not available
From: Alastair Dent 
Date: Tue, August 06, 2013 5:08 am
Ok, I’ve inherited some Frame docs that use Helvetica, Times and Courier. Those fonts aren’t on my system.   I’m using these docs to create a template.   I’ve opened the book and all documents, then used the Fonts pod to locate missing fonts and replace with an existing font. I’ve saved the documents, closed and re-opened them.   I still get the ‘missing fonts’ message. The error log says that the catalog contains fonts that aren’t on my system.   Obviously the styles catalog has styles using the missing fonts (but those styles aren’t used in my documents).   What is the best way of tackling this?   Alastair Dent



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RE: Your opinion matters! Take the Adobe Tech Comm Survey and win big!

[Craig Ede]

Interestingly, the password entry does not display as asterisks as would be
expected.

 

Craig

 

From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Kapil Verma
Sent: Tuesday, August 06, 2013 6:04 AM
To: framers@lists.frameusers.com
Subject:  Your opinion matters! Take the Adobe Tech Comm Survey
and win big!

 

Hello,

 

Hope you are doing well. As many of you may know already, we are running a
survey called "Adobe Tech Comm Content Strategy and Tools Survey!"  The
purpose of this understand how you create content, collaborate with peers,
and distribute the content to end users. We want to understand what tools
you use, how you use them and how they can be improved for your needs.

 

Please spare 20 minutes of your precious time to fill out the survey and
stand a chance to win one of the 15 exciting prizes (TCS4 licenses, Samsung
LED TV, iPad Mini, and more..)!

 

Survey Link: http://survey.douwriteright.com/

 

It does not matter if you use Adobe products or not. As long as you are a
Tech Comm professional, we want to hear your opinion.  Also, after the
survey is over, we will be sharing some of the key insights from the survey
on our Tech Comm blog, for everyone to access. So, please take the survey,
influence the direction of Adobe Tech Comm products and win some cool
prizes. 

 

We are definitely listening!!

 

Few additional points

. The survey has 40 questions and should take approximately 20
minutes of your time

. You can fill the survey in multiple sessions. For this, you are
required to provide an email id and a password at the beginning and you can
log back in with these credentials to restart the survey

. If you face any issues with the survey or for any general survey
feedback, please write to techc...@adobe.com

 

 

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Re: Catalog definitions ... fonts not available

[Anjaneai S]

Hi Alastair,

Please try the following steps:

* Deselect Remember Missing Font Names.*

1. Close the document.

2. Choose File > Preferences. (For FM 11-- Edit-- Preferences)

3. Deselect Remember Missing Font Names and click Set.

4. Restart FrameMaker.

5. Open and resave the file.

*Note:* After you make this change, the fonts on any file you open will be
permanently mapped to available fonts when you save that file


Thanks,

*Anjaneai*


On Tue, Aug 6, 2013 at 2:38 PM, Alastair Dent wrote:

>  Ok, I’ve inherited some Frame docs that use Helvetica, Times and
> Courier. Those fonts aren’t on my system.
>
> ** **
>
> I’m using these docs to create a template.
>
> ** **
>
> I’ve opened the book and all documents, then used the Fonts pod to locate
> missing fonts and replace with an existing font. I’ve saved the documents,
> closed and re-opened them.
>
> ** **
>
> I still get the ‘missing fonts’ message. The error log says that the
> catalog contains fonts that aren’t on my system.
>
> ** **
>
> Obviously the styles catalog has styles using the missing fonts (but those
> styles aren’t used in my documents).
>
> ** **
>
> What is the best way of tackling this?
>
> ** **
>
> *Alastair Dent*
>
> Technical Author
>
> Imagination Technologies Limited
>
> t: +44 (0)113 242 9814
>
> www.imgtec.com
>
> ** **
>
> ___
>
>
> You are currently subscribed to framers as anjan...@gmail.com.
>
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>
> To unsubscribe send a blank email to
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>
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> http://www.frameusers.com/ for more resources and info.
>
>
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framers Digest, Vol 94, Issue 6 - FrameMaker 10 Crashes Regularly is unstructured FrameMaker 11 more stabke

[Davis, David]

Joseph, I've bneen  using Frame11 here on Windows 7 (64 bit) here for a couple 
of weeks now, and it has crashed 3 or 4 times so far.
(Seemed to be when I was working with EPS's and graphics frames - but hard to 
say really - one time I just looked at it funny and it crashed).
I did send the crash log files to fmerror at adobe.com and once  I just put 
"ARRGH!" in the mail as the cause (as it was the second time it had 
crashed that afternoon!) and to my amusement a nice gentleman from Adobe did 
email me back asking if he could help lol 

David

Message: 4
Date: Tue, 6 Aug 2013 11:25:17 -0500
From: Joseph Lorenzini 
To: FrameMaker Forum 
Subject: FrameMaker 10 Crashes Regularly,   is unstructured FrameMaker
11 more stable
Message-ID:

Content-Type: text/plain; charset="iso-8859-1"

Hi all,

I have been using FM 10 for about 2 years. It seems like FrameMaker will 
randomly crash at least once a day on me. And I do mean crash --- get the 
infamous fatal exception dialog box and then FrameMaker goes kaput. In response 
to the inevitable debug questions:

-yes i have done a mif wash
-no this doesn't happen with a particular book or framemaker file. It happens 
randomly no matter what book or file i am in and i have over 3,000 pages of 
documentation.
-yes, these files have existed since FM 9 -- not sure why that version should 
make a difference -there is no conditional text in any of the files. I do use 
text insets and variables.
-no the crash doesn't seem to happen when i do a particular thing. The only 
common thing that occurs is that i use hot keys a lot. That said, I use hot 
keys a lot and most of the time the crash does not happen.
-no i am not on a network share. All files are local.
-Yes, FM 10 is fully patched.

In any event, debugging why this crash is happening would be non-trivial and 
even if i did figure out why its happenings, there's no guarantee that i'd able 
to find a fix. Adobe certainly isn't going to provide one.

Consequently, I am wondering if people have noticed whether FM 11 is 
significantly more stable.Since I am in unstructured, there wasn't a compelling 
reason for me to upgrade. However, i'll consider doing it, if it will reduce or 
eliminate the frequency of crahses on framemaker.

Thanks,
Joseph Lorenzini
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