Re: [Framers] FrameMaker crashes
Afterthoughts are always enlightening. I don't think I've ever seen anyone reporting this problem describe the other main applications - like MS office apps, and utilities, browsers, messaging tools, background agents like Acrobat's watched folder daemon, etc. - that are running at the same time as the failing FM installation. If there were such a thing as one's copious spare time, it could be interesting to see if FM failed the same way when running as the only active application. Also, has anyone analyzed the crash logs for information about conflicts with other applications? Finally, this popped up from my application-specific reptile-brain repository: in the early days, there were suggested operating system settings, like files=## and buffers=##, where ## were numbers that allocated specific amounts of memory space for applications to use for specific chores, if the OS or application needed more than was automatically reserved. Granted, OSs are smarter, and current machines have more resources, but perhaps FM could benefit from a bit of archaic help here. It just takes two lines in a startup config file to try it, and the wish that it doesn't unexpectedly break anything. :) One more thing: does anyone who runs more than two or more simultaneous FM installations experience the failure after long portions of work without restarts? If so, so all installations fail together, or just the one with a dominant being actively edited? On Mon, Oct 3, 2022, 11:55 AM Craig, Alison GLI/CA < acr...@greenlightinnovation.com> wrote: > I don't get this type of freeze/crash, but I do get regular crashes > (latest version of Frame using the (hated) subscription model) > ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FrameMaker crashes
I don't get this type of freeze/crash, but I do get regular crashes (latest version of Frame using the (hated) subscription model). My system is significantly better than what Adobe requires, but if I'm going to have a book open, then I restart 3-4 times a day if Frame is in heavy rotation (I still work with MS Word as well). I've found that restarting at least once during the day and then when I finish my day is a great precaution for Creative Cloud programs as well-to the point where I almost always restart at lunch time and at the end of the day. My experience is that the more complex the program, the bigger the memory leaks appear to be (regardless of who wrote the software). Alison greenlightinnovation.com -Original Message- From: Framers On Behalf Of Craig Ede Sent: Monday, October 3, 2022 8:48 AM To: bertrand.me...@inf.ethz.ch; An email list for people using Adobe FrameMaker software. Subject: [EXTERNAL] Re: [Framers] FrameMaker crashes !---| This message is from an external sender This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. If you are not sure, you can use the ReportPhish Button to submit the message for analysis. |---! The Windows memory leak problem has been longstanding. We used to have to restart FrameMaker at least once a day (and reboot once a day, too) while the SUN workstations would run without rebooting for months. I don't think it trusting Windows beyond a day is sensible. Shut down at night and start fresh in the morning; it's Windows! Craig From: Framers on behalf of Bertrand Meyer (SIT) Sent: Monday, October 3, 2022 7:16 AM To: 'An email list for people using Adobe FrameMaker software.' Cc: me...@inf.ethz.ch Subject: [Framers] FrameMaker crashes I have the very latest version of FrameMaker (Windows) and it still, like earlier versions, freezes after a few days of use, unpredictably, with a botched-up display (see example below) and no responsiveness. I have to kill the process with the Task Manager, get rid of *.lck files, get rid of the *auto files (or rename them, saving the originals just in case into another directory), restart the whole thing, check manually that the chapters are in the right state - all tedious for a 40-chapter book. It's really bizarre that after all these years, in a product with the Adobe label, there are still such crashes. Does anyone know any way to present them from happening? I guess exiting after a few days of use and restarting is prudent (if unpleasant in 2022), is there a better way? Thanks, -- Bertrand Meyer With best regards, -- Bertrand Meyer -- next part -- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 167530 bytes Desc: not available URL: <https://urldefense.com/v3/__http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20221003/1c2142a4/attachment.png__;!!Oq50-tQ!pL0eZVAU0kAoRu_0mvaTsW2akfNvNMV96iN4sAzCE4JuSxtSraHBavy9-YBI2ihI8snvgbPGpM3_--UmKc2tZLfajg$ > ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at https://urldefense.com/v3/__http://www.frameusers.com__;!!Oq50-tQ!pL0eZVAU0kAoRu_0mvaTsW2akfNvNMV96iN4sAzCE4JuSxtSraHBavy9-YBI2ihI8snvgbPGpM3_--UmKc2n32KWAg$ Archives located at https://urldefense.com/v3/__http://www.mail-archive.com/framers*40lists.frameusers.com/__;JQ!!Oq50-tQ!pL0eZVAU0kAoRu_0mvaTsW2akfNvNMV96iN4sAzCE4JuSxtSraHBavy9-YBI2ihI8snvgbPGpM3_--UmKc1GBXw-1g$ Subscribe and unsubscribe at https://urldefense.com/v3/__http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com__;!!Oq50-tQ!pL0eZVAU0kAoRu_0mvaTsW2akfNvNMV96iN4sAzCE4JuSxtSraHBavy9-YBI2ihI8snvgbPGpM3_--UmKc2o32xNhQ$ Send administrative questions to listad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at https://urldefense.com/v3/__http://www.frameusers.com__;!!Oq50-tQ!pL0eZVAU0kAoRu_0mvaTsW2akfNvNMV96iN4sAzCE4JuSxtSraHBavy9-YBI2ihI8snvgbPGpM3_--UmKc2n32KWAg$ Archives located at https://urldefense.com/v3/__http://www.mail-archive.com/framers*40lists.frameusers.com/__;JQ!!Oq50-tQ!pL0eZVAU0kAoRu_0mvaTsW2akfNvNMV96iN4sAzCE4JuSxtSraHBavy9-YBI2ihI8snvgbPGpM3_--UmKc1GBXw-1g$ Subscribe and unsubscribe at https://urldefense.com/v3/__http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com__;!!Oq50-tQ!pL0eZVAU0kAoRu_0mvaTsW2akfNvNMV96iN4sAzCE4JuSxtSraHBavy9-YBI2ihI8snvgbPGpM3_--UmKc2o32xNhQ$ Send administrative questions to listad...@frameuse
Re: [Framers] FrameMaker crashes
The Windows memory leak problem has been longstanding. We used to have to restart FrameMaker at least once a day (and reboot once a day, too) while the SUN workstations would run without rebooting for months. I don’t think it trusting Windows beyond a day is sensible. Shut down at night and start fresh in the morning; it’s Windows! Craig From: Framers on behalf of Bertrand Meyer (SIT) Sent: Monday, October 3, 2022 7:16 AM To: 'An email list for people using Adobe FrameMaker software.' Cc: me...@inf.ethz.ch Subject: [Framers] FrameMaker crashes I have the very latest version of FrameMaker (Windows) and it still, like earlier versions, freezes after a few days of use, unpredictably, with a botched-up display (see example below) and no responsiveness. I have to kill the process with the Task Manager, get rid of *.lck files, get rid of the *auto files (or rename them, saving the originals just in case into another directory), restart the whole thing, check manually that the chapters are in the right state - all tedious for a 40-chapter book. It's really bizarre that after all these years, in a product with the Adobe label, there are still such crashes. Does anyone know any way to present them from happening? I guess exiting after a few days of use and restarting is prudent (if unpleasant in 2022), is there a better way? Thanks, -- Bertrand Meyer With best regards, -- Bertrand Meyer -- next part -- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 167530 bytes Desc: not available URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20221003/1c2142a4/attachment.png> ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FrameMaker crashes
I remember FM in 1999 and also 1989! It's not likely that Adobe will find and fix this longtime issue soon. But if you haven't reported it to the bug site, and discussed it with tech support, it's worth a try. A kludgy workaround might be to create a Windows/DOS batch file that launches FM and starts a timer that pops a periodic on-screen reminder to save and close all open FM files, then exits and restarts FM. A second batch file could be made to copy the current project to a backup location, perhaps by invoking one of the FM archiving utilities. Surely some folks on this forum could help write the few lines of code it would take. I haven't written a batch file since the last century. Even then, my best ones were created by a colleague who implemented my pseudo-code for our project. HTH On Mon, Oct 3, 2022, 9:34 AM Bertrand Meyer (SIT) < bertrand.me...@inf.ethz.ch> wrote: > Needless to say I have more than adequate resources (recent Intel > processor, 32 GB of RAM, always up to date with Windows updates etc.) > > > > Prior to the current release I used FrameMaker 2019, and prior to that > FrameMaker 2015. They both had the same behavior. > > > > Before that I used the Windows version 7.x for many years, approximatively > 2002-2015 -- it was quite usable, although it did crash occasionally (with > real crashes, not the kind of freezing I am getting now). > > > > And before that I used FrameMaker on Sun workstations, going back to 1993 > (no typo). It worked quite well. It clearly had a memory leak problem which > meant that it had to be restarted once in a while. > > > > But we are in 2022. > ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FrameMaker crashes
Needless to say I have more than adequate resources (recent Intel processor, 32 GB of RAM, always up to date with Windows updates etc.) Prior to the current release I used FrameMaker 2019, and prior to that FrameMaker 2015. They both had the same behavior. Before that I used the Windows version 7.x for many years, approximatively 2002-2015 -- it was quite usable, although it did crash occasionally (with real crashes, not the kind of freezing I am getting now). And before that I used FrameMaker on Sun workstations, going back to 1993 (no typo). It worked quite well. It clearly had a memory leak problem which meant that it had to be restarted once in a while. But we are in 2022. With best regards, -- Bertrand Meyer From: Simon BUCH Sent: Monday, 3 October, 2022 15:08 To: bertrand.me...@inf.ethz.ch; An email list for people using Adobe FrameMaker software. Cc: me...@inf.ethz.ch Subject: Re: [Framers] FrameMaker crashes Hello, I have observed the same behaviour at my customer's offices since at least FrameMaker 14. They have some high end HP workstations with heaps of RAM, very large displays [4K+], with fast graphic cards. What happens is that the display of the FrameMaker document will become corrupted with textual content being displayed in the Windows’ System Bold font - as shown below: Additionally, the FrameMaker menus will go blank, and attempts to access the menus will yield black rectangle shapes, and the mouse pointer will turn in to the Windows spinning blue wheel. This leads me to think it's a bug with the Windows GDI bug. I have not observed the behaviour on any of my FrameMaker installations on my local workstations which meet the Adobe FrameMaker system requirements. If I am dealing with a large number of documents, I tend to get in to a habit of exiting all applications, making timed backups of working version files [maybe as a ZIP archive file] - often with a note indicating the last completed task. Then restarting Windows. /// Simon BUCH On 03/10/2022 13:16, Bertrand Meyer (SIT) wrote: I have the very latest version of FrameMaker (Windows) and it still, like earlier versions, freezes after a few days of use, unpredictably, with a botched-up display (see example below) and no responsiveness. I have to kill the process with the Task Manager, get rid of *.lck files, get rid of the *auto files (or rename them, saving the originals just in case into another directory), restart the whole thing, check manually that the chapters are in the right state - all tedious for a 40-chapter book. It's really bizarre that after all these years, in a product with the Adobe label, there are still such crashes. Does anyone know any way to present them from happening? I guess exiting after a few days of use and restarting is prudent (if unpleasant in 2022), is there a better way? Thanks, -- Bertrand Meyer With best regards, -- Bertrand Meyer -- next part -- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 167530 bytes Desc: not available URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20221003/1c2142a4/attachment.png> <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20221003/1c2142a4/attachment.png> ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com <mailto:framers@lists.frameusers.com> Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com <mailto:listad...@frameusers.com> -- next part -- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 25987 bytes Desc: not available URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20221003/90f9bfbf/attachment.png> ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FrameMaker crashes
Hello, I have observed the same behaviour at my customer's offices since at least FrameMaker 14. They have some high end HP workstations with heaps of RAM, very large displays [4K+], with fast graphic cards. What happens is that the display of the FrameMaker document will become corrupted with textual content being displayed in the Windows’ System Bold font - as shown below: Additionally, the FrameMaker menus will go blank, and attempts to access the menus will yield black rectangle shapes, and the mouse pointer will turn in to the Windows spinning blue wheel. This leads me to think it's a bug with the Windows GDI bug. I have not observed the behaviour on any of my FrameMaker installations on my local workstations which meet the Adobe FrameMaker system requirements. If I am dealing with a large number of documents, I tend to get in to a habit of exiting all applications, making timed backups of working version files [maybe as a ZIP archive file] - often with a note indicating the last completed task. Then restarting Windows. /// Simon BUCH On 03/10/2022 13:16, Bertrand Meyer (SIT) wrote: I have the very latest version of FrameMaker (Windows) and it still, like earlier versions, freezes after a few days of use, unpredictably, with a botched-up display (see example below) and no responsiveness. I have to kill the process with the Task Manager, get rid of *.lck files, get rid of the *auto files (or rename them, saving the originals just in case into another directory), restart the whole thing, check manually that the chapters are in the right state - all tedious for a 40-chapter book. It's really bizarre that after all these years, in a product with the Adobe label, there are still such crashes. Does anyone know any way to present them from happening? I guess exiting after a few days of use and restarting is prudent (if unpleasant in 2022), is there a better way? Thanks, -- Bertrand Meyer With best regards, -- Bertrand Meyer -- next part -- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 167530 bytes Desc: not available URL:<http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20221003/1c2142a4/attachment.png> ___ This message is from the Framers mailing list Send messages tofram...@lists.frameusers.com Visit the list's homepage athttp://www.frameusers.com Archives located athttp://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe athttp://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions tolistad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] FrameMaker crashes
> Does anyone know any way to present them from happening? Sorry, I obviously meant "prevent". -- Bertrand Meyer From: Bertrand Meyer (SIT) Sent: Monday, 3 October, 2022 14:16 To: 'An email list for people using Adobe FrameMaker software.' Cc: me...@inf.ethz.ch Subject: FrameMaker crashes I have the very latest version of FrameMaker (Windows) and it still, like earlier versions, freezes after a few days of use, unpredictably, with a botched-up display (see example below) and no responsiveness. I have to kill the process with the Task Manager, get rid of *.lck files, get rid of the *auto files (or rename them, saving the originals just in case into another directory), restart the whole thing, check manually that the chapters are in the right state - all tedious for a 40-chapter book. It's really bizarre that after all these years, in a product with the Adobe label, there are still such crashes. Does anyone know any way to present them from happening? I guess exiting after a few days of use and restarting is prudent (if unpleasant in 2022), is there a better way? Thanks, -- Bertrand Meyer With best regards, -- Bertrand Meyer -- next part -- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 184138 bytes Desc: not available URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20221003/1bd6ad78/attachment.png> ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
[Framers] FrameMaker crashes
I have the very latest version of FrameMaker (Windows) and it still, like earlier versions, freezes after a few days of use, unpredictably, with a botched-up display (see example below) and no responsiveness. I have to kill the process with the Task Manager, get rid of *.lck files, get rid of the *auto files (or rename them, saving the originals just in case into another directory), restart the whole thing, check manually that the chapters are in the right state - all tedious for a 40-chapter book. It's really bizarre that after all these years, in a product with the Adobe label, there are still such crashes. Does anyone know any way to present them from happening? I guess exiting after a few days of use and restarting is prudent (if unpleasant in 2022), is there a better way? Thanks, -- Bertrand Meyer With best regards, -- Bertrand Meyer -- next part -- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 167530 bytes Desc: not available URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20221003/1c2142a4/attachment.png> ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
