Re: Graphic causing Frame to crash
Ah! Yes, I did indeed use Copy + Paste. I'll try the Import option in the morning. As I recall, the only thing I did to my ClipboardFormatPriorities was move Text to the front. And before things started crashing, it listed Facets as DIB. (I don't know what DIB is.) UPDATE: This is morning. I am, as Art suggested, using Import by Reference and, as Richard suggested, NOT using copypaste. so far, things seem to be working. Keep the fingers crossed. Thanks for the help. On Thu, Sep 4, 2008 at 6:50 PM, Combs, Richard [EMAIL PROTECTED] wrote: Lin Sims wrote: FrameMaker 8 Windows XP SP3 I have a a couple of .png graphics that I copied to a Master Page. Every time I use the right-click menu to select Object Properties, Frame crashes. I tried converting the graphics to GIF but got the same result. These same graphics will, sometimes but not reproducibly always (at least not that I've noticed), disappear, leaving a grey box behind. So far that's been fixable by reimporting the page layout from elsewhere, but I'd rather not have to worry about that happening. Just a guess: You said you copied them -- did you by chance _paste_ them into FM? If so (depending on your ClipboardFormatPriorities setting in maker.ini), you may have inserted them as embedded OLE objects. You do _not_ want that. It brings along a ton of overhead from the application associated with PNG files on your system. And it can be quite unstable, especially in a low-memory, low-resource situation. If you pasted them (or used File Import Object), delete them and insert them properly, using the File Import File command and selecting Copy into Document. Someone suggested saving as 8-bit PNG. IMHO, that's a bad idea, too. The file size savings is remarkably small. And 8-bit color uses a 256-color palette. All the defined palette colors (like RGB 150,88,127) in all your PNGs get added to the FM document's list of defined colors. A bit of a nuisance, if you ask me. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Graphic causing Frame to crash
Ah! Yes, I did indeed use Copy + Paste. I'll try the Import option in the morning. As I recall, the only thing I did to my ClipboardFormatPriorities was move Text to the front. And before things started crashing, it listed Facets as DIB. (I don't know what DIB is.) UPDATE: This is morning. I am, as Art suggested, using Import by Reference and, as Richard suggested, NOT using copy so far, things seem to be working. Keep the fingers crossed. Thanks for the help. On Thu, Sep 4, 2008 at 6:50 PM, Combs, Richard wrote: > Lin Sims wrote: > >> FrameMaker 8 >> Windows XP SP3 >> >> I have a a couple of .png graphics that I copied to a Master Page. >> Every time I use the right-click menu to select Object Properties, >> Frame crashes. I tried converting the graphics to GIF but got the same >> result. >> >> These same graphics will, sometimes but not reproducibly always (at >> least not that I've noticed), disappear, leaving a grey box behind. So >> far that's been fixable by reimporting the page layout from elsewhere, >> but I'd rather not have to worry about that happening. > > Just a guess: You said you "copied" them -- did you by chance _paste_ > them into FM? If so (depending on your ClipboardFormatPriorities setting > in maker.ini), you may have inserted them as embedded OLE objects. You > do _not_ want that. It brings along a ton of overhead from the > application associated with PNG files on your system. And it can be > quite unstable, especially in a low-memory, low-resource situation. > > If you pasted them (or used File > Import > Object), delete them and > insert them properly, using the File > Import > File command and > selecting Copy into Document. > > Someone suggested saving as 8-bit PNG. IMHO, that's a bad idea, too. The > file size savings is remarkably small. And 8-bit color uses a 256-color > palette. All the defined palette colors (like RGB 150,88,127) in all > your PNGs get added to the FM document's list of defined colors. A bit > of a nuisance, if you ask me. > > HTH! > Richard > > > Richard G. Combs > Senior Technical Writer > Polycom, Inc. > richardDOTcombs AT polycomDOTcom > 303-223-5111 > -- > rgcombs AT gmailDOTcom > 303-777-0436 > --
Graphic causing Frame to crash
FrameMaker 8 Windows XP SP3 I have a a couple of .png graphics that I copied to a Master Page. Every time I use the right-click menu to select Object Properties, Frame crashes. I tried converting the graphics to GIF but got the same result. These same graphics will, sometimes but not reproducibly always (at least not that I've noticed), disappear, leaving a grey box behind. So far that's been fixable by reimporting the page layout from elsewhere, but I'd rather not have to worry about that happening. Does anyone know what might be causing this and, more importantly, how to fix it permanently instead of with a bandaid? Thanks. -- Lin Sims ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Re: Graphic causing Frame to crash
First, What are you trying to accomplish with them on the master page? For most things, copying them in isn't a great solution; importing by reference is way better, but it depends on what you're trying to do. AND... the grey box is what happens when you're running out of RAM and Frame takes steps to prevent your system from crashing. But because you didn't provide any details about your system vitals, it's hard to tell. Art On Thu, Sep 4, 2008 at 2:09 PM, Lin Sims [EMAIL PROTECTED] wrote: FrameMaker 8 Windows XP SP3 I have a a couple of .png graphics that I copied to a Master Page. Every time I use the right-click menu to select Object Properties, Frame crashes. I tried converting the graphics to GIF but got the same result. These same graphics will, sometimes but not reproducibly always (at least not that I've noticed), disappear, leaving a grey box behind. So far that's been fixable by reimporting the page layout from elsewhere, but I'd rather not have to worry about that happening. Does anyone know what might be causing this and, more importantly, how to fix it permanently instead of with a bandaid? -- Art Campbell [EMAIL PROTECTED] ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Re: Graphic causing Frame to crash
OK, based on this info: * Actually, importing the graphics by reference rather than copying does buy you something -- the parent file doesn't contain the graphic information, so it's smaller, lighter weight and doesn't suck up as much memory. And if you break the reference link, it's only a matter of relinking once. * If the PNG files are 24-bit files, you may want to resave them in a graphics editor as 8-bit. FM deals with that flavor better. You may want to try converting the graphics to PDFs. Again, more portable. The thing that's odd is not being able to see the object properties and that they don't reproduce in the PDFs -- that makes it sound as if there's something wrong with the originals... You're right, the amount of RAM is marginal... XP uses quite a bit to start with, and if FM has to load the embedded graphics each time it loads, there goes some more Art On Thu, Sep 4, 2008 at 2:44 PM, Lin Sims [EMAIL PROTECTED] wrote: On Thu, Sep 4, 2008 at 2:29 PM, Van Boening, Tammy [EMAIL PROTECTED] wrote: Hi Lin, I too have had this problem and there are a couple of solutions 1.) Can you capture the graphic again as a .png - even if it is a screen capture of the graphic itself - not of the source that led to the original screen capture? 2.) Do you have Snagit or some similar tool? If so, you can use SnagIt's catalog conversion functionality to convert the graphic to a .bmp then back to .png. I used IrfanView to convert from PNG to GIF. I do have SnagIt, so I'll try that, too. Won't converting to .bmp lose information, though? I haven't tried recapturing the graphic. I'll try that. Probably by opening the original in IrfanView and using SnagIt to do the capture! On Thu, Sep 4, 2008 at 2:30 PM, Art Campbell [EMAIL PROTECTED] wrote: First, What are you trying to accomplish with them on the master page? For most things, copying them in isn't a great solution; importing by reference is way better, but it depends on what you're trying to do. AND... the grey box is what happens when you're running out of RAM and Frame takes steps to prevent your system from crashing. But because you didn't provide any details about your system vitals, it's hard to tell. Art I thought the grey box might be due to memory problems. Those grey boxes showed up in the PDF files, though, so I'm wondering if more is going on than just display problems? Hardware specs are: AMD Athlon 2700+ (2.16 GHz) with 992 MB of RAM. I'd gripe, but I think we're getting new boxes soon with more memory. Which is good, since I tend to have about 20 or so windows open on 2 screens at any one time. The master page in question is the cover page for the documents I produce. There are two graphics on it: a large one with the product logo and a smaller one acting as a company/bottom border. Copying them in means I don't have to reimport every time I create a new document in a new directory. They aren't changing, so I gain nothing by importing by reference. Lin On Thu, Sep 4, 2008 at 2:09 PM, Lin Sims [EMAIL PROTECTED] wrote: FrameMaker 8 Windows XP SP3 I have a a couple of .png graphics that I copied to a Master Page. Every time I use the right-click menu to select Object Properties, Frame crashes. I tried converting the graphics to GIF but got the same result. These same graphics will, sometimes but not reproducibly always (at least not that I've noticed), disappear, leaving a grey box behind. So far that's been fixable by reimporting the page layout from elsewhere, but I'd rather not have to worry about that happening. Does anyone know what might be causing this and, more importantly, how to fix it permanently instead of with a bandaid? -- Art Campbell [EMAIL PROTECTED] ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 -- Lin Sims -- Art Campbell [EMAIL PROTECTED] ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Re: Graphic causing Frame to crash
On Thu, Sep 4, 2008 at 2:29 PM, Van Boening, Tammy [EMAIL PROTECTED] wrote: Hi Lin, I too have had this problem and there are a couple of solutions 1.) Can you capture the graphic again as a .png - even if it is a screen capture of the graphic itself - not of the source that led to the original screen capture? 2.) Do you have Snagit or some similar tool? If so, you can use SnagIt's catalog conversion functionality to convert the graphic to a .bmp then back to .png. I used IrfanView to convert from PNG to GIF. I do have SnagIt, so I'll try that, too. Won't converting to .bmp lose information, though? I haven't tried recapturing the graphic. I'll try that. Probably by opening the original in IrfanView and using SnagIt to do the capture! On Thu, Sep 4, 2008 at 2:30 PM, Art Campbell [EMAIL PROTECTED] wrote: First, What are you trying to accomplish with them on the master page? For most things, copying them in isn't a great solution; importing by reference is way better, but it depends on what you're trying to do. AND... the grey box is what happens when you're running out of RAM and Frame takes steps to prevent your system from crashing. But because you didn't provide any details about your system vitals, it's hard to tell. Art I thought the grey box might be due to memory problems. Those grey boxes showed up in the PDF files, though, so I'm wondering if more is going on than just display problems? Hardware specs are: AMD Athlon 2700+ (2.16 GHz) with 992 MB of RAM. I'd gripe, but I think we're getting new boxes soon with more memory. Which is good, since I tend to have about 20 or so windows open on 2 screens at any one time. The master page in question is the cover page for the documents I produce. There are two graphics on it: a large one with the product logo and a smaller one acting as a company/bottom border. Copying them in means I don't have to reimport every time I create a new document in a new directory. They aren't changing, so I gain nothing by importing by reference. Lin On Thu, Sep 4, 2008 at 2:09 PM, Lin Sims [EMAIL PROTECTED] wrote: FrameMaker 8 Windows XP SP3 I have a a couple of .png graphics that I copied to a Master Page. Every time I use the right-click menu to select Object Properties, Frame crashes. I tried converting the graphics to GIF but got the same result. These same graphics will, sometimes but not reproducibly always (at least not that I've noticed), disappear, leaving a grey box behind. So far that's been fixable by reimporting the page layout from elsewhere, but I'd rather not have to worry about that happening. Does anyone know what might be causing this and, more importantly, how to fix it permanently instead of with a bandaid? -- Art Campbell [EMAIL PROTECTED] ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply. DoD 358 -- Lin Sims ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
RE: Graphic causing Frame to crash
Lin Sims wrote: FrameMaker 8 Windows XP SP3 I have a a couple of .png graphics that I copied to a Master Page. Every time I use the right-click menu to select Object Properties, Frame crashes. I tried converting the graphics to GIF but got the same result. These same graphics will, sometimes but not reproducibly always (at least not that I've noticed), disappear, leaving a grey box behind. So far that's been fixable by reimporting the page layout from elsewhere, but I'd rather not have to worry about that happening. Just a guess: You said you copied them -- did you by chance _paste_ them into FM? If so (depending on your ClipboardFormatPriorities setting in maker.ini), you may have inserted them as embedded OLE objects. You do _not_ want that. It brings along a ton of overhead from the application associated with PNG files on your system. And it can be quite unstable, especially in a low-memory, low-resource situation. If you pasted them (or used File Import Object), delete them and insert them properly, using the File Import File command and selecting Copy into Document. Someone suggested saving as 8-bit PNG. IMHO, that's a bad idea, too. The file size savings is remarkably small. And 8-bit color uses a 256-color palette. All the defined palette colors (like RGB 150,88,127) in all your PNGs get added to the FM document's list of defined colors. A bit of a nuisance, if you ask me. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as [EMAIL PROTECTED] Send list messages to [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [EMAIL PROTECTED] Visit http://www.frameusers.com/ for more resources and info.
Graphic causing Frame to crash
FrameMaker 8 Windows XP SP3 I have a a couple of .png graphics that I copied to a Master Page. Every time I use the right-click menu to select Object Properties, Frame crashes. I tried converting the graphics to GIF but got the same result. These same graphics will, sometimes but not reproducibly always (at least not that I've noticed), disappear, leaving a grey box behind. So far that's been fixable by reimporting the page layout from elsewhere, but I'd rather not have to worry about that happening. Does anyone know what might be causing this and, more importantly, how to fix it permanently instead of with a bandaid? Thanks. -- Lin Sims
Graphic causing Frame to crash
First, What are you trying to accomplish with them on the master page? For most things, copying them in isn't a great solution; importing by reference is way better, but it depends on what you're trying to do. AND... the grey box is what happens when you're running out of RAM and Frame takes steps to prevent your system from crashing. But because you didn't provide any details about your system vitals, it's hard to tell. Art On Thu, Sep 4, 2008 at 2:09 PM, Lin Sims wrote: > FrameMaker 8 > Windows XP SP3 > > I have a a couple of .png graphics that I copied to a Master Page. > Every time I use the right-click menu to select Object Properties, > Frame crashes. I tried converting the graphics to GIF but got the same > result. > > These same graphics will, sometimes but not reproducibly always (at > least not that I've noticed), disappear, leaving a grey box behind. So > far that's been fixable by reimporting the page layout from elsewhere, > but I'd rather not have to worry about that happening. > > Does anyone know what might be causing this and, more importantly, how > to fix it permanently instead of with a bandaid? > -- Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358
Graphic causing Frame to crash
OK, based on this info: * Actually, importing the graphics by reference rather than copying does buy you something -- the parent file doesn't contain the graphic information, so it's smaller, lighter weight and doesn't suck up as much memory. And if you break the reference link, it's only a matter of relinking once. * If the PNG files are 24-bit files, you may want to resave them in a graphics editor as 8-bit. FM deals with that flavor better. You may want to try converting the graphics to PDFs. Again, more portable. The thing that's odd is not being able to see the object properties and that they don't reproduce in the PDFs -- that makes it sound as if there's something wrong with the originals... You're right, the amount of RAM is marginal... XP uses quite a bit to start with, and if FM has to load the embedded graphics each time it loads, there goes some more Art On Thu, Sep 4, 2008 at 2:44 PM, Lin Sims wrote: > On Thu, Sep 4, 2008 at 2:29 PM, Van Boening, Tammy > wrote: >> Hi Lin, >> >> I too have had this problem and there are a couple of solutions >> >> 1.) Can you capture the graphic again as a .png - even if it is a screen >> capture of the graphic itself - not of the source that led to the >> original screen capture? >> 2.) Do you have Snagit or some similar tool? If so, you can use SnagIt's >> catalog conversion functionality to convert the graphic to a .bmp then >> back to .png. > > I used IrfanView to convert from PNG to GIF. I do have SnagIt, so I'll > try that, too. Won't converting to .bmp lose information, though? I > haven't tried recapturing the graphic. I'll try that. Probably by > opening the original in IrfanView and using SnagIt to do the capture! > > > On Thu, Sep 4, 2008 at 2:30 PM, Art Campbell > wrote: >> First, >> What are you trying to accomplish with them on the master page? For >> most things, copying them in isn't a great solution; importing by >> reference is way better, but it depends on what you're trying to do. >> >> AND... the grey box is what happens when you're running out of RAM and >> Frame takes steps to prevent your system from crashing. But because >> you didn't provide any details about your system vitals, it's hard to >> tell. >> >> Art > > I thought the grey box might be due to memory problems. Those grey > boxes showed up in the PDF files, though, so I'm wondering if more is > going on than just display problems? > > Hardware specs are: AMD Athlon 2700+ (2.16 GHz) with 992 MB of RAM. > I'd gripe, but I think we're getting new boxes soon with more memory. > Which is good, since I tend to have about 20 or so windows open on 2 > screens at any one time. > > The master page in question is the cover page for the documents I > produce. There are two graphics on it: a large one with the product > logo and a smaller one acting as a company/bottom border. Copying them > in means I don't have to reimport every time I create a new document > in a new directory. They aren't changing, so I gain nothing by > importing by reference. > > Lin > >> On Thu, Sep 4, 2008 at 2:09 PM, Lin Sims wrote: >>> FrameMaker 8 >>> Windows XP SP3 >>> >>> I have a a couple of .png graphics that I copied to a Master Page. >>> Every time I use the right-click menu to select Object Properties, >>> Frame crashes. I tried converting the graphics to GIF but got the same >>> result. >>> >>> These same graphics will, sometimes but not reproducibly always (at >>> least not that I've noticed), disappear, leaving a grey box behind. So >>> far that's been fixable by reimporting the page layout from elsewhere, >>> but I'd rather not have to worry about that happening. >>> >>> Does anyone know what might be causing this and, more importantly, how >>> to fix it permanently instead of with a bandaid? >>> >> >> >> -- >> Art Campbell art.campbell at gmail.com >> "... In my opinion, there's nothing in this world beats a '52 Vincent >> and a redheaded girl." -- Richard Thompson >> No disclaimers apply. >> DoD 358 >> > > > > -- > Lin Sims > -- Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358
Graphic causing Frame to crash
On Thu, Sep 4, 2008 at 2:29 PM, Van Boening, Tammy wrote: > Hi Lin, > > I too have had this problem and there are a couple of solutions > > 1.) Can you capture the graphic again as a .png - even if it is a screen > capture of the graphic itself - not of the source that led to the > original screen capture? > 2.) Do you have Snagit or some similar tool? If so, you can use SnagIt's > catalog conversion functionality to convert the graphic to a .bmp then > back to .png. I used IrfanView to convert from PNG to GIF. I do have SnagIt, so I'll try that, too. Won't converting to .bmp lose information, though? I haven't tried recapturing the graphic. I'll try that. Probably by opening the original in IrfanView and using SnagIt to do the capture! On Thu, Sep 4, 2008 at 2:30 PM, Art Campbell wrote: > First, > What are you trying to accomplish with them on the master page? For > most things, copying them in isn't a great solution; importing by > reference is way better, but it depends on what you're trying to do. > > AND... the grey box is what happens when you're running out of RAM and > Frame takes steps to prevent your system from crashing. But because > you didn't provide any details about your system vitals, it's hard to > tell. > > Art I thought the grey box might be due to memory problems. Those grey boxes showed up in the PDF files, though, so I'm wondering if more is going on than just display problems? Hardware specs are: AMD Athlon 2700+ (2.16 GHz) with 992 MB of RAM. I'd gripe, but I think we're getting new boxes soon with more memory. Which is good, since I tend to have about 20 or so windows open on 2 screens at any one time. The master page in question is the cover page for the documents I produce. There are two graphics on it: a large one with the product logo and a smaller one acting as a company/bottom border. Copying them in means I don't have to reimport every time I create a new document in a new directory. They aren't changing, so I gain nothing by importing by reference. Lin > On Thu, Sep 4, 2008 at 2:09 PM, Lin Sims wrote: >> FrameMaker 8 >> Windows XP SP3 >> >> I have a a couple of .png graphics that I copied to a Master Page. >> Every time I use the right-click menu to select Object Properties, >> Frame crashes. I tried converting the graphics to GIF but got the same >> result. >> >> These same graphics will, sometimes but not reproducibly always (at >> least not that I've noticed), disappear, leaving a grey box behind. So >> far that's been fixable by reimporting the page layout from elsewhere, >> but I'd rather not have to worry about that happening. >> >> Does anyone know what might be causing this and, more importantly, how >> to fix it permanently instead of with a bandaid? >> > > > -- > Art Campbell art.campbell at gmail.com > "... In my opinion, there's nothing in this world beats a '52 Vincent > and a redheaded girl." -- Richard Thompson > No disclaimers apply. > DoD 358 > -- Lin Sims
Graphic causing Frame to crash
Lin Sims wrote: > FrameMaker 8 > Windows XP SP3 > > I have a a couple of .png graphics that I copied to a Master Page. > Every time I use the right-click menu to select Object Properties, > Frame crashes. I tried converting the graphics to GIF but got the same > result. > > These same graphics will, sometimes but not reproducibly always (at > least not that I've noticed), disappear, leaving a grey box behind. So > far that's been fixable by reimporting the page layout from elsewhere, > but I'd rather not have to worry about that happening. Just a guess: You said you "copied" them -- did you by chance _paste_ them into FM? If so (depending on your ClipboardFormatPriorities setting in maker.ini), you may have inserted them as embedded OLE objects. You do _not_ want that. It brings along a ton of overhead from the application associated with PNG files on your system. And it can be quite unstable, especially in a low-memory, low-resource situation. If you pasted them (or used File > Import > Object), delete them and insert them properly, using the File > Import > File command and selecting Copy into Document. Someone suggested saving as 8-bit PNG. IMHO, that's a bad idea, too. The file size savings is remarkably small. And 8-bit color uses a 256-color palette. All the defined palette colors (like RGB 150,88,127) in all your PNGs get added to the FM document's list of defined colors. A bit of a nuisance, if you ask me. HTH! Richard Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 --
