RE: Frame and disk encryption software
Hi Steve, thanks for replying. And yes, this is primarily an IT problem but I also have a deadline looming. I have not tried saving the files in MIF format, but will. It doesn't happen to all files and I have seen no pattern so far. Just a few minutes ago it did it to a PDF file, so apparently it is not just a Frame thing. Michael Norton | Technical Writer | o: (678) 527.5412| f: (678) 264.0908 | Connect with OpenSpan: Facebook | Twitter | Linkedin -Original Message- From: Steve Rickaby [mailto:srick...@wordmongers.demon.co.uk] Sent: Wednesday, January 14, 2015 2:32 PM To: Michael Norton Cc: framers@lists.frameusers.com Subject: Re: Frame and disk encryption software At 18:58 + 14/1/15, Michael Norton wrote: Recently, our IT department put disk encryption software (WinMagic) on our machines. Since then, several times when I have tried to open a FrameMaker v10 (.fm) file, I have gotten the Unknown File Type dialog. If I then restore a backup of the file stored in our version control system, FrameMaker will open it just fine. I've tried opening the files several ways, such as via a book file, via File | Open, double-clicking in Windows Explorer, and so on, but that makes no difference. I also have FrameMaker v12 and it experiences the same problem. I have two initial thoughts: . It would seem to be your IT department's responsibility to fix this ;-) . Does it occur if you save FrameMaker files in MIF (i.e. a pure text format)? It would seem that the disk encryption is corrupting FrameMaker binaries. -- Steve ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Frame and disk encryption software
At 18:58 + 14/1/15, Michael Norton wrote: Recently, our IT department put disk encryption software (WinMagic) on our machines. Since then, several times when I have tried to open a FrameMaker v10 (.fm) file, I have gotten the Unknown File Type dialog. If I then restore a backup of the file stored in our version control system, FrameMaker will open it just fine. I've tried opening the files several ways, such as via a book file, via File | Open, double-clicking in Windows Explorer, and so on, but that makes no difference. I also have FrameMaker v12 and it experiences the same problem. I have two initial thoughts: . It would seem to be your IT department's responsibility to fix this ;-) . Does it occur if you save FrameMaker files in MIF (i.e. a pure text format)? It would seem that the disk encryption is corrupting FrameMaker binaries. -- Steve ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Frame and disk encryption software
At 19:36 + 14/1/15, Michael Norton wrote: And yes, this is primarily an IT problem but I also have a deadline looming. I have not tried saving the files in MIF format, but will. It doesn't happen to all files and I have seen no pattern so far. Just a few minutes ago it did it to a PDF file, so apparently it is not just a Frame thing. This just underlines my dislike and distrust of disk encryption software. For example, apparently the most recent release of Apple's OS X operating system (Yosemite) turns on disk encryption by default, and it's really messed up some folks. If your IT department has introduced this because of company policy, then the issues clearly go higher, but no company worth its salt is going to stick with across-the-board changes that impact productivity. -- Steve ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
