Customer-friendly word for "landline"

2011-02-04 Thread Helen Borrie
At 01:38 PM 4/02/2011, Ann Zdunczyk wrote: >I worked for Western Electric/AT&T/Lucent as a technical writer and I am >very familiar with POTS!!! It is what we called them. That label is on one of the sockets on my Belkin ADSL router, which supports VOIP. I had to look it up to discover that it m

Re: Customer-friendly word for "landline"

2011-02-04 Thread Deborah Riffin
4, 2011 8:52 am Subject: Re: Customer-friendly word for "landline" Keep in mind your underlying reason for trying to differentiate between different types of phone systems. Just because a phone is "wired" doesn't mean that it's POTS .. an IP-based phone system may l

RE: Customer-friendly word for "landline"

2011-02-04 Thread Everette, Dimi
; Everette, Dimi Cc: framers@lists.frameusers.com Subject: RE: Customer-friendly word for "landline" Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory Nattering Systems. Then we can have POTS and PANS. Nadine --- On Thu, 2/3/11, Everette, Dimi wrote: > From: E

Customer-friendly word for "landline"

2011-02-04 Thread John Posada
To Vonage and Comcast it is. >> Keep in mind your underlying reason for trying to differentiate between >> different types of phone systems. Just because a phone is "wired" >> doesn't mean that it's POTS .. an IP-based phone system may look just >> like a POTS system, but technically, isn't (is VO

Customer-friendly word for "landline"

2011-02-04 Thread Fred Ridder
> Date: Fri, 4 Feb 2011 08:52:46 -0800 > From: sp10 at leximation.com > To: framers at lists.frameusers.com > Subject: Re: Customer-friendly word for "landline" > > Keep in mind your underlying reason for trying to differentiate between > different types of phon

Customer-friendly word for "landline"

2011-02-04 Thread John Posada
On Fri, Feb 4, 2011 at 11:52 AM, Scott Prentice wrote: > Keep in mind your underlying reason for trying to differentiate between > different types of phone systems. Just because a phone is "wired" doesn't > mean that it's POTS .. an IP-based phone system may look just like a POTS > system, but tec

Customer-friendly word for "landline"

2011-02-04 Thread Deborah Riffin
eb 4, 2011 8:52 am Subject: Re: Customer-friendly word for "landline" Keep in mind your underlying reason for trying to differentiate between different types of phone systems. Just because a phone is "wired" doesn't mean that it's POTS .. an IP-based phone

Re: Customer-friendly word for "landline"

2011-02-04 Thread Karen Robbins
PANS = Peculiar and Novel Services. Or, Pretty Amazing New Stuff (according to Harry Newton, used to describe ISDN). --Karen ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com.

Re: Customer-friendly word for "landline"

2011-02-04 Thread Laura Lemay
On Feb 4, 2011, at 9:59 AM, Syed Zaeem Hosain (syed.hos...@aeris.net) wrote: Regardless of which, we _sometime_ refer internal people (and customers) to this: http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8&qid=1296841211&sr

RE: Customer-friendly word for "landline"

2011-02-04 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada Sent: Friday, February 04, 2011 10:18 AM To: Fred Ridder Cc: framers@lists.frameusers.com Subject: Re: Customer-friendly word for "landline" To Vonage and Comcast it is. >> Keep in mi

Customer-friendly word for "landline"

2011-02-04 Thread Alan T Litchfield
es+darren.butler.ctr=robins.af.mil at techwr-l.com > ] On Behalf Of John Posada > Sent: Thursday, February 03, 2011 4:24 PM > To: List,? Techwriter > Subject: Customer-friendly word for "landline" > > I'm putting together a "se-Instead" glossary of terms to make

Customer-friendly word for "landline"

2011-02-04 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
: framers-bounces at lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada Sent: Friday, February 04, 2011 10:18 AM To: Fred Ridder Cc: framers at lists.frameusers.com Subject: Re: Customer-friendly word for "landline" To Vonage and Comcast it is. >> Kee

RE: Customer-friendly word for "landline"

2011-02-04 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
is.net) Cc: Scott Prentice; framers@lists.frameusers.com Subject: Re: Customer-friendly word for "landline" On Feb 4, 2011, at 9:59 AM, Syed Zaeem Hosain (syed.hos...@aeris.net) wrote: > Regardless of which, we _sometime_ refer internal people (and > customers) to this: > >

Customer-friendly word for "landline"

2011-02-04 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
aeris.net) Cc: Scott Prentice; framers at lists.frameusers.com Subject: Re: Customer-friendly word for "landline" On Feb 4, 2011, at 9:59 AM, Syed Zaeem Hosain (Syed.Hosain at aeris.net) wrote: > Regardless of which, we _sometime_ refer internal people (and > customers)

Re: Customer-friendly word for "landline"

2011-02-04 Thread John Posada
To Vonage and Comcast it is. >> Keep in mind your underlying reason for trying to differentiate between >> different types of phone systems. Just because a phone is "wired" >> doesn't mean that it's POTS .. an IP-based phone system may look just >> like a POTS system, but technically, isn't (is VO

Customer-friendly word for "landline"

2011-02-04 Thread Laura Lemay
On Feb 4, 2011, at 9:59 AM, Syed Zaeem Hosain (Syed.Hosain at aeris.net) wrote: > Regardless of which, we _sometime_ refer internal people (and > customers) to this: > > > http://www.amazon.com/Newtons-Telecom-Dictionary-25th-Telecommunications/dp/0979387337/ref=sr_1_1?ie=UTF8&qid=12968

Re: Customer-friendly word for "landline"

2011-02-04 Thread John Posada
On Fri, Feb 4, 2011 at 11:52 AM, Scott Prentice wrote: > Keep in mind your underlying reason for trying to differentiate between > different types of phone systems. Just because a phone is "wired" doesn't > mean that it's POTS .. an IP-based phone system may look just like a POTS > system, but tec

RE: Customer-friendly word for "landline"

2011-02-04 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net) Sent: Friday, February 04, 2011 10:21 AM To: Scott Prentice; framers@lists.frameusers.com Subject: RE: Customer-friendly word for "landline" There is also a "Federal Standard" on the topi

Customer-friendly word for "landline"

2011-02-04 Thread Stuart Rogers
On 04/02/2011 9:32 AM, Writer wrote: > Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory > Nattering Systems. Then we can have POTS and PANS. > > Nadine When I worked at Nortel, we already had both POTS and PANS as acronyms. (I just can't remember what the latter stood for,

RE: Customer-friendly word for "landline"

2011-02-04 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
ubject: RE: Customer-friendly word for "landline" The telecom industry (that I am in) has come up with so many acronyms and terms for simple reasons: _Unlike_ other industries, the need to interact (people and systems) between multiple vendors/suppliers, multiple industry organizatio

Customer-friendly word for "landline"

2011-02-04 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net) Sent: Friday, February 04, 2011 10:21 AM To: Scott Prentice; framers at lists.frameusers.com Subject: RE: Customer-friendly word for "landline" There is also a "Federal Standard" on the topi

Customer-friendly word for "landline"

2011-02-04 Thread Karen Robbins
PANS = Peculiar and Novel Services. Or, Pretty Amazing New Stuff (according to Harry Newton, used to describe ISDN). --Karen

Customer-friendly word for "landline"

2011-02-04 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
udience. :) >> >> Z >> >> -----Original Message- >> From: framers-bounces at lists.frameusers.com >> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of John >> Posada >> Sent: Thursday, February 03, 2011 2:03 PM >> To: Alan T Litchfiel

RE: Customer-friendly word for "landline"

2011-02-04 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
UTF8&qid=1296841211&sr=8-1 to explain any term as needed. Regards, Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Prentice Sent: Friday, February 04, 2011 8:53 AM To: framers@lists.frameusers.com S

RE: Customer-friendly word for "landline"

2011-02-04 Thread Fred Ridder
> Date: Fri, 4 Feb 2011 08:52:46 -0800 > From: s...@leximation.com > To: framers@lists.frameusers.com > Subject: Re: Customer-friendly word for "landline" > > Keep in mind your underlying reason for trying to differentiate between > different types of phone s

Customer-friendly word for "landline"

2011-02-04 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
UTF8&qid=1296841211&sr=8-1 to explain any term as needed. Regards, Z -Original Message- From: framers-bounces at lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Scott Prentice Sent: Friday, February 04, 2011 8:53 AM To: framers at lists.frameu

Re: Customer-friendly word for "landline"

2011-02-04 Thread Stuart Rogers
On 04/02/2011 9:32 AM, Writer wrote: Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory Nattering Systems. Then we can have POTS and PANS. Nadine When I worked at Nortel, we already had both POTS and PANS as acronyms. (I just can't remember what the latter stood for, now.)

Re: Customer-friendly word for "landline"

2011-02-04 Thread Bill Swallow
Why is my plant ringing? ;-) Yeah, I've worked in telecom but even then I found the term amusing. On Thu, Feb 3, 2011 at 5:06 PM, Everette, Dimi wrote: > Hmm...we use POTS (plain old telephone service) but that probably won't work > for 6th graders! :) -- Bill Swallow Twitter: @techcommdood

Re: Customer-friendly word for "landline"

2011-02-04 Thread Scott Prentice
uot;POTS". Depends on the audience. :) Z -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada Sent: Thursday, February 03, 2011 2:03 PM To: Alan T Litchfield Cc: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC

Customer-friendly word for "landline"

2011-02-04 Thread Böðvar Björgvinsson
; Cc: framers at lists.frameusers.com; Butler, Darren J CTR USAF AFMC > WR-ALC/ENGLTB > Subject: Re: Customer-friendly word for "landline" > > Maybe nothing, just exploring alternative...look like there really aren't > any...thanks

Customer-friendly word for "landline"

2011-02-04 Thread Bill Swallow
Why is my plant ringing? ;-) Yeah, I've worked in telecom but even then I found the term amusing. On Thu, Feb 3, 2011 at 5:06 PM, Everette, Dimi wrote: > Hmm...we use POTS (plain old telephone service) but that probably won't work > for 6th graders! :) -- Bill Swallow Twitter: @techcommdood

Customer-friendly word for "landline"

2011-02-04 Thread Scott Prentice
.com [mailto:framers-bounces at >> lists.frameusers.com] On Behalf Of John Posada >> Sent: Thursday, February 03, 2011 2:03 PM >> To: Alan T Litchfield >> Cc: framers at lists.frameusers.com; Butler, Darren J CTR USAF AFMC >> WR-ALC/ENGLTB &

Customer-friendly word for "landline"

2011-02-04 Thread Everette, Dimi
; Everette, Dimi Cc: framers at lists.frameusers.com Subject: RE: Customer-friendly word for "landline" Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory Nattering Systems. Then we can have POTS and PANS. Nadine --- On Thu, 2/3/11, Everette, Dimi wrote: > From: E

RE: Customer-friendly word for "landline"

2011-02-04 Thread Writer
Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory Nattering Systems. Then we can have POTS and PANS. Nadine --- On Thu, 2/3/11, Everette, Dimi wrote: > From: Everette, Dimi > Subject: RE: Customer-friendly word for "landline" > To: "Alan T Litchfi

Customer-friendly word for "landline"

2011-02-04 Thread Writer
Maybe we should refer to mobile phones as PANS: Postmodern Ambulatory Nattering Systems. Then we can have POTS and PANS. Nadine --- On Thu, 2/3/11, Everette, Dimi wrote: > From: Everette, Dimi > Subject: RE: Customer-friendly word for "landline" > To: "Alan T Litchfi

RE: Customer-friendly word for "landline"

2011-02-04 Thread Everette, Dimi
-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, February 03, 2011 3:59 PM To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Cc: framers@lists.frameusers.com Subject: Re: Customer-friendly word for "landline" Telephone? What's wrong with landline? Alan On 4/02/2011,

Re: Customer-friendly word for "landline"

2011-02-04 Thread Böðvar Björgvinsson
: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB > Subject: Re: Customer-friendly word for "landline" > > Maybe nothing, just exploring alternative...look like there really aren't > any...thanks any

Customer-friendly word for "landline"

2011-02-03 Thread Ann Zdunczyk
unces at lists.frameusers.com] On Behalf Of Writer Sent: Thursday, February 03, 2011 5:55 PM To: Alan T Litchfield; Darren J CTR USAF AFMC WR-ALC/ENGLTBButler; Alison Craig Cc: framers at lists.frameusers.com Subject: RE: Customer-friendly word for "landline" I looked up "landline" in

RE: Customer-friendly word for "landline"

2011-02-03 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
..@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada Sent: Thursday, February 03, 2011 2:03 PM To: Alan T Litchfield Cc: framers@lists.frameusers.com; Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Subject: Re: Customer-friendly word for "landline" May

Customer-friendly word for "landline"

2011-02-03 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
at lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of John Posada Sent: Thursday, February 03, 2011 2:03 PM To: Alan T Litchfield Cc: framers at lists.frameusers.com; Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Subject: Re: Customer-friendly word for "landlin

RE: Customer-friendly word for "landline"

2011-02-03 Thread Helen Borrie
At 01:38 PM 4/02/2011, Ann Zdunczyk wrote: >I worked for Western Electric/AT&T/Lucent as a technical writer and I am >very familiar with POTS!!! It is what we called them. That label is on one of the sockets on my Belkin ADSL router, which supports VOIP. I had to look it up to discover that it m

Customer-friendly word for "landline"

2011-02-03 Thread John Posada
Maybe nothing, just exploring alternative...look like there really aren't any...thanks anyway On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield wrote: > Telephone? > > What's wrong with landline? > > Alan -- John Posada http://jposada.zenfolio.com/

RE: Customer-friendly word for "landline"

2011-02-03 Thread Ann Zdunczyk
ers-boun...@lists.frameusers.com] On Behalf Of Writer Sent: Thursday, February 03, 2011 5:55 PM To: Alan T Litchfield; Darren J CTR USAF AFMC WR-ALC/ENGLTBButler; Alison Craig Cc: framers@lists.frameusers.com Subject: RE: Customer-friendly word for "landline" I looked up "landline" in Wikipe

Re: Customer-friendly word for "landline"

2011-02-03 Thread Writer
I always say, "You learn something new every day. Two things, if you're not careful." Nadine --- On Thu, 2/3/11, Gary Bankston wrote: > From: Gary Bankston > Subject: Re: Customer-friendly word for "landline" > To: framers@lists.frameusers.com > Date

Customer-friendly word for "landline"

2011-02-03 Thread Writer
I always say, "You learn something new every day. Two things, if you're not careful." Nadine --- On Thu, 2/3/11, Gary Bankston wrote: > From: Gary Bankston > Subject: Re: Customer-friendly word for "landline" > To: framers at lists.frameusers.com > Date

Customer-friendly word for "landline"

2011-02-03 Thread John Posada
r-l.com > [mailto:techwr-l-bounces+darren.butler.ctr=robins.af.mil at techwr-l.com] On > Behalf Of John Posada > Sent: Thursday, February 03, 2011 4:24 PM > To: List,? Techwriter > Subject: Customer-friendly word for "landline" > > I'm putting together a "

Customer-friendly word for "landline"

2011-02-03 Thread Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB
-friendly word for "landline" I'm putting together a "se-Instead" glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like "landline". My target is 6th grade un

Re: Customer-friendly word for "landline"

2011-02-03 Thread Gary Bankston
phone Service. =D > Not exactly accurate, but funny all the same. > > (I also learned a new word: retronym). > > Nadine > > --- On Thu, 2/3/11, Alison Craig wrote: > > > From: Alison Craig > > Subject: RE: Customer-friendly word for "landline" > >

Customer-friendly word for "landline"

2011-02-03 Thread Gary Bankston
phone Service. =D > Not exactly accurate, but funny all the same. > > (I also learned a new word: retronym). > > Nadine > > --- On Thu, 2/3/11, Alison Craig wrote: > > > From: Alison Craig > > Subject: RE: Customer-friendly word for "landline" > >

RE: Customer-friendly word for "landline"

2011-02-03 Thread Writer
son Craig wrote: > From: Alison Craig > Subject: RE: Customer-friendly word for "landline" > To: "Alan T Litchfield" , "Butler, Darren J CTR USAF > AFMC WR-ALC/ENGLTB" > Cc: "framers@lists.frameusers.com" > Date: Thursday, February 3, 2011

Customer-friendly word for "landline"

2011-02-03 Thread Karen Zorn
On > Behalf Of John Posada > Sent: Thursday, February 03, 2011 4:24 PM > To: List,? Techwriter > Subject: Customer-friendly word for "landline" > > I'm putting together a "se-Instead" glossary of terms to make our > customent facing support content more

Customer-friendly word for "landline"

2011-02-03 Thread Writer
son Craig wrote: > From: Alison Craig > Subject: RE: Customer-friendly word for "landline" > To: "Alan T Litchfield" , "Butler, Darren J CTR USAF > AFMC WR-ALC/ENGLTB" > Cc: "framers at lists.frameusers.com" > Date: Thursday, February 3, 2011

Re: Customer-friendly word for "landline"

2011-02-03 Thread Gary Bankston
03, 2011 1:59 PM > To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB > Cc: framers@lists.frameusers.com > Subject: Re: Customer-friendly word for "landline" > > Telephone? > > What's wrong with landline? > > Alan > > On 4/02/2011, at 10:25 AM

Re: Customer-friendly word for "landline"

2011-02-03 Thread John Posada
Maybe nothing, just exploring alternative...look like there really aren't any...thanks anyway On Thu, Feb 3, 2011 at 4:59 PM, Alan T Litchfield wrote: > Telephone? > > What's wrong with landline? > > Alan -- John Posada http://jposada.zenfolio.com/ _

Re: Customer-friendly word for "landline"

2011-02-03 Thread John Posada
r-l.com > [mailto:techwr-l-bounces+darren.butler.ctr=robins.af@techwr-l.com] On > Behalf Of John Posada > Sent: Thursday, February 03, 2011 4:24 PM > To: List, Techwriter > Subject: Customer-friendly word for "landline" > > I'm putting together a "se-Inste

Customer-friendly word for "landline"

2011-02-03 Thread Gary Bankston
ebruary 03, 2011 1:59 PM > To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB > Cc: framers at lists.frameusers.com > Subject: Re: Customer-friendly word for "landline" > > Telephone? > > What's wrong with landline? > > Alan > > On 4/02/2011, at 10:25 AM

RE: Customer-friendly word for "landline"

2011-02-03 Thread Alison Craig
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, February 03, 2011 1:59 PM To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Cc: framers@lists.frameusers.com Subject: Re: Customer-friendly word for "landline" Telephone? What's wrong with land

Customer-friendly word for "landline"

2011-02-03 Thread Alison Craig
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, February 03, 2011 1:59 PM To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Cc: framers at lists.frameusers.com Subject: Re: Customer-friendly word for "landline" Telephone? What's wron

Re: Customer-friendly word for "landline"

2011-02-03 Thread Karen Zorn
: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for "landline" I'm putting together a "se-Instead" glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from

Customer-friendly word for "landline"

2011-02-03 Thread Everette, Dimi
-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield Sent: Thursday, February 03, 2011 3:59 PM To: Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB Cc: framers at lists.frameusers.com Subject: Re: Customer-friendly word for "landline" Telephone? What's wrong with landline? Alan On 4/

Re: Customer-friendly word for "landline"

2011-02-03 Thread Alan T Litchfield
ns.af@techwr-l.com ] On Behalf Of John Posada Sent: Thursday, February 03, 2011 4:24 PM To: List, Techwriter Subject: Customer-friendly word for "landline" I'm putting together a "se-Instead" glossary of terms to make our customent facing support content more accessible.

RE: Customer-friendly word for "landline"

2011-02-03 Thread Butler, Darren J CTR USAF AFMC WR-ALC/ENGLTB
word for "landline" I'm putting together a "se-Instead" glossary of terms to make our customent facing support content more accessible. We use the term landline phone differenciate from mobile phone and I don't like "landline". My target is 6th grade unders