Re: Can't activate FM 11...

2014-05-16 Thread Robert Lauriston
If it's working, why spend time fixing what ain't broke? On Wed, May 14, 2014 at 9:05 AM, Karen Robbins karendes...@gmail.com wrote: Amazingly, no it doesn't. If it magically knows that it's under the same license as our other copies despite the IT person's trial install, that would be fine.

Re: Can't activate FM 11...

2014-05-16 Thread Robert Lauriston
If it stops working, it will prompt for a license. On Wed, May 14, 2014 at 9:51 AM, Karen Robbins karendes...@gmail.com wrote: Because my colleague is not good with computers and will freak out if it stops working in 30 days. Not to mention the inability to actually work should that happen.

RE: Can't activate FM 11...

2014-05-14 Thread Karen Robbins
That's what I expected, but no, it doesn't. --Karen At 6:47 PM -0700 5/13/14, Syed Zaeem Hosain (syed.hos...@aeris.net) wrote: As I recall, FrameMaker prompts you every time you start the program to either continue in trial mode, or enter a serial number. Does that not show up? Z From:

RE: Can't activate FM 11...

2014-05-14 Thread Jeff Coatsworth
Isn't there a Help Activate/Deactivate menu item? From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Karen Robbins Sent: May-14-14 10:07 AM To: Syed Zaeem Hosain (syed.hos...@aeris.net); framers@lists.frameusers.com Subject: RE: Can't activate

Re: Can't activate FM 11...

2014-05-14 Thread Robert Lauriston
If you close and restart FM does it not display a message with the number of days left in your trial and an option to enter a license key? On Tue, May 13, 2014 at 4:06 PM, Karen Robbins karendes...@gmail.com wrote: My IT person installed a licensed copy of FM11 on my colleague's computer. I am

Re: Can't activate FM 11...

2014-05-14 Thread Karen Robbins
Amazingly, no it doesn't. If it magically knows that it's under the same license as our other copies despite the IT person's trial install, that would be fine. :-) I will contact Adobe and see if there's a simple explanation for this behavior. K At 8:37 AM -0700 5/14/14, Robert Lauriston

Re: Can't activate FM 11...

2014-05-14 Thread Karen Robbins
Because my colleague is not good with computers and will freak out if it stops working in 30 days. Not to mention the inability to actually work should that happen. At 9:41 AM -0700 5/14/14, Robert Lauriston wrote: If it's working, why spend time fixing what ain't broke? On Wed, May 14, 2014

Re: Can't activate FM 11

2014-05-14 Thread Karen Robbins
At 12:00 PM -0500 5/14/14, Helen Borrie wrote: Do you not have the Activate/Deactivate options in the Help menu? and Jeff Coatsworth wrote: Isn't there a Help Activate/Deactivate menu item? Nope, there isn't! Even I would have seen that ;-). --Karen

RE: Can't activate FM 11

2014-05-14 Thread Jeff Coatsworth
I think you're down to uninstalling reinstalling it. -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Karen Robbins Sent: May-14-14 1:16 PM To: framers@lists.frameusers.com Subject: Re: Can't activate FM 11 At 12

Re: Can't activate FM 11

2014-05-14 Thread Art Campbell
Adobe support handles all install issues as a free call Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl. -- Richard Thompson No disclaimers apply.

RE: Can't activate FM 11...

2014-05-13 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)
As I recall, FrameMaker prompts you every time you start the program to either continue in trial mode, or enter a serial number. Does that not show up? Z From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Karen Robbins Sent: Tuesday, May 13,

Re: Can't activate FM 11...

2014-05-13 Thread Helen Borrie
At 11:06 a.m. 14/05/2014, Karen Robbins wrote: My IT person installed a licensed copy of FM11 on my colleague's computer. I am the keeper of license info for our unit. Since I wasn't around, he installed as a trial version. Now we cannot figure out how to activate it... no evidence of any