FW: Framemaker image problem

2009-03-09 Thread Combs, Richard
Art Campbell wrote: 

> The reference to SP3 that you mentioned...  a security "fix" in SP3
> breaks objects imported with OLE. So those types of imports break.
> The other graphics are probably imported as files, by reference, and
> don't use OLE.
> 
> The fix is to replace the OLE objects by converting them to graphics
> and importing them by reference.

Just to spell it out for those who don't know: When Art refers to OLE,
that's File > Import > Object. Don't import OLE objects! It's evil, I
tell you! ;-)

Michelle/Terie mentioned Visio and Canvas. I have no experience with the
latter, but I use a fair number of Visio graphics. I strongly recommend
making PDFs of them and importing those by reference (with File > Import
> File). If you have a recent version of Acrobat Pro (and install it
after Visio), it puts a Convert to PDF plugin into Visio, so it's a
one-click operation. 

HTH!
Richard


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-777-0436
--







RE: FW: Framemaker image problem

2009-03-09 Thread Combs, Richard
Art Campbell wrote: 
 
> The reference to SP3 that you mentioned...  a security "fix" in SP3
> breaks objects imported with OLE. So those types of imports break.
> The other graphics are probably imported as files, by reference, and
> don't use OLE.
> 
> The fix is to replace the OLE objects by converting them to graphics
> and importing them by reference.

Just to spell it out for those who don't know: When Art refers to OLE,
that's File > Import > Object. Don't import OLE objects! It's evil, I
tell you! ;-)

Michelle/Terie mentioned Visio and Canvas. I have no experience with the
latter, but I use a fair number of Visio graphics. I strongly recommend
making PDFs of them and importing those by reference (with File > Import
> File). If you have a recent version of Acrobat Pro (and install it
after Visio), it puts a Convert to PDF plugin into Visio, so it's a
one-click operation. 
 
HTH!
Richard


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-777-0436
--





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FW: Framemaker image problem

2009-03-06 Thread Art Campbell
The reference to SP3 that you mentioned...  a security "fix" in SP3
breaks objects imported with OLE. So those types of imports break.
The other graphics are probably imported as files, by reference, and
don't use OLE.

The fix is to replace the OLE objects by converting them to graphics
and importing them by reference.

They seem to be working fine in FM 9, which was released after the SP3
problem appeared.

Art

Art Campbell
   art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl." -- Richard Thompson
  No disclaimers apply.
   DoD 358



On Thu, Mar 5, 2009 at 12:04 PM, Brabson, Michelle
 wrote:
> This post is from a colleague of mine.
>
> I have a growing problem with imported images into FrameMaker 7.2.
>
> I typically work off a network. A few months ago, I started getting an odd 
> message when I'd try to save files with images that are imported objects. 
> (These are files I've worked on for years.) Even if I didn't change the image 
> but only, say, changed the footer information, I'd get the following message:
>
> "An internal error occurred while writing imported graphics in this document. 
> The file has been saved, but has lost some image data. "
>
> Our production manager looked at the files, copying them to her desktop, and 
> had no problems. So I started working on those files on my desktop, and for a 
> short time, the problem disappeared, only to come back worse than ever.
>
> Now, whenever I save a document into which I've inserted an image, I get this 
> message. I've tried 'File>Import>File...Import by Reference,' 
> File>Import>File...Copy into Document,' 'File>Import>Object...Create from 
> File...Link,' and File>Import>Object...Create from File' (without a link). 
> I've tried to import Canvas files (.cnv), Visio files (.vsd), plain .jpgs and 
> plain .gifs, and always get the same result.
>
> Once this occurs, I have a file in the same path as my original file with a 
> seemingly random 3-character extension after the .fm, such as 'CO4' or '357'. 
> If I double-click the file and open with Frame, or if I delete the wonky 
> extension, the file opens, but a grey box is displayed instead of the image.
>
> I'm on FrameMaker 7.2p158, with Window XP Professional Version 5.1 (Build 
> 2600.xpsp_sp3_gdr.080814-1236 : Service Pack 3).
>
> Our production manager found a previous post about Service Pack 3 of XP 
> causing problems with imported images, but she is also on Service Pack 3 and 
> is not having this problem.
>
> I am on digest. Please respond directly to the e-mail addresses so we may see 
> your comments when you make them.
>
> Michelle
>
> _
>
> Michelle Brabson * SunGard Higher Education * 4 Country View Road, Malvern, 
> PA 19355 * Tel 610-578-5040 * Fax 610-578-5400 * Michelle.Brabson at 
> sungardhe.com * www.sungardhe.com
>
> Confidentiality: ?This email (including any attachments) may contain 
> confidential, proprietary and privileged information, and unauthorized 
> disclosure or use is prohibited. If you received this email in error, please 
> notify the sender and delete this email from your system. Thank you.
>
>
> ___
>
>
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Re: FW: Framemaker image problem

2009-03-06 Thread Art Campbell
The reference to SP3 that you mentioned...  a security "fix" in SP3
breaks objects imported with OLE. So those types of imports break.
The other graphics are probably imported as files, by reference, and
don't use OLE.

The fix is to replace the OLE objects by converting them to graphics
and importing them by reference.

They seem to be working fine in FM 9, which was released after the SP3
problem appeared.

Art

Art Campbell
   art.campb...@gmail.com
  "... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl." -- Richard Thompson
  No disclaimers apply.
   DoD 358



On Thu, Mar 5, 2009 at 12:04 PM, Brabson, Michelle
 wrote:
> This post is from a colleague of mine.
>
> I have a growing problem with imported images into FrameMaker 7.2.
>
> I typically work off a network. A few months ago, I started getting an odd 
> message when I'd try to save files with images that are imported objects. 
> (These are files I've worked on for years.) Even if I didn't change the image 
> but only, say, changed the footer information, I'd get the following message:
>
> "An internal error occurred while writing imported graphics in this document. 
> The file has been saved, but has lost some image data. "
>
> Our production manager looked at the files, copying them to her desktop, and 
> had no problems. So I started working on those files on my desktop, and for a 
> short time, the problem disappeared, only to come back worse than ever.
>
> Now, whenever I save a document into which I've inserted an image, I get this 
> message. I've tried 'File>Import>File...Import by Reference,' 
> File>Import>File...Copy into Document,' 'File>Import>Object...Create from 
> File...Link,' and File>Import>Object...Create from File' (without a link). 
> I've tried to import Canvas files (.cnv), Visio files (.vsd), plain .jpgs and 
> plain .gifs, and always get the same result.
>
> Once this occurs, I have a file in the same path as my original file with a 
> seemingly random 3-character extension after the .fm, such as 'CO4' or '357'. 
> If I double-click the file and open with Frame, or if I delete the wonky 
> extension, the file opens, but a grey box is displayed instead of the image.
>
> I'm on FrameMaker 7.2p158, with Window XP Professional Version 5.1 (Build 
> 2600.xpsp_sp3_gdr.080814-1236 : Service Pack 3).
>
> Our production manager found a previous post about Service Pack 3 of XP 
> causing problems with imported images, but she is also on Service Pack 3 and 
> is not having this problem.
>
> I am on digest. Please respond directly to the e-mail addresses so we may see 
> your comments when you make them.
>
> Michelle
>
> _
>
> Michelle Brabson * SunGard Higher Education * 4 Country View Road, Malvern, 
> PA 19355 * Tel 610-578-5040 * Fax 610-578-5400 * 
> michelle.brab...@sungardhe.com * www.sungardhe.com
>
> Confidentiality:  This email (including any attachments) may contain 
> confidential, proprietary and privileged information, and unauthorized 
> disclosure or use is prohibited. If you received this email in error, please 
> notify the sender and delete this email from your system. Thank you.
>
>
> ___
>
>
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>
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> http://www.frameusers.com/ for more resources and info.
>
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FW: Framemaker image problem

2009-03-06 Thread Brabson, Michelle
This post is from a colleague of mine.

I have a growing problem with imported images into FrameMaker 7.2.

I typically work off a network. A few months ago, I started getting an odd 
message when I'd try to save files with images that are imported objects. 
(These are files I've worked on for years.) Even if I didn't change the image 
but only, say, changed the footer information, I'd get the following message:

"An internal error occurred while writing imported graphics in this document. 
The file has been saved, but has lost some image data. "

Our production manager looked at the files, copying them to her desktop, and 
had no problems. So I started working on those files on my desktop, and for a 
short time, the problem disappeared, only to come back worse than ever.

Now, whenever I save a document into which I've inserted an image, I get this 
message. I've tried 'File>Import>File...Import by Reference,' 
File>Import>File...Copy into Document,' 'File>Import>Object...Create from 
File...Link,' and File>Import>Object...Create from File' (without a link). I've 
tried to import Canvas files (.cnv), Visio files (.vsd), plain .jpgs and plain 
.gifs, and always get the same result.

Once this occurs, I have a file in the same path as my original file with a 
seemingly random 3-character extension after the .fm, such as 'CO4' or '357'. 
If I double-click the file and open with Frame, or if I delete the wonky 
extension, the file opens, but a grey box is displayed instead of the image.

I'm on FrameMaker 7.2p158, with Window XP Professional Version 5.1 (Build 
2600.xpsp_sp3_gdr.080814-1236 : Service Pack 3).

Our production manager found a previous post about Service Pack 3 of XP causing 
problems with imported images, but she is also on Service Pack 3 and is not 
having this problem.

I am on digest. Please respond directly to the e-mail addresses so we may see 
your comments when you make them.

Michelle

_

Michelle Brabson * SunGard Higher Education * 4 Country View Road, Malvern, PA 
19355 * Tel 610-578-5040 * Fax 610-578-5400 * michelle.brab...@sungardhe.com * 
www.sungardhe.com

Confidentiality:  This email (including any attachments) may contain 
confidential, proprietary and privileged information, and unauthorized 
disclosure or use is prohibited. If you received this email in error, please 
notify the sender and delete this email from your system. Thank you.


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FW: Framemaker image problem

2009-03-05 Thread Brabson, Michelle
This post is from a colleague of mine.

I have a growing problem with imported images into FrameMaker 7.2.

I typically work off a network. A few months ago, I started getting an odd 
message when I'd try to save files with images that are imported objects. 
(These are files I've worked on for years.) Even if I didn't change the image 
but only, say, changed the footer information, I'd get the following message:

"An internal error occurred while writing imported graphics in this document. 
The file has been saved, but has lost some image data. "

Our production manager looked at the files, copying them to her desktop, and 
had no problems. So I started working on those files on my desktop, and for a 
short time, the problem disappeared, only to come back worse than ever.

Now, whenever I save a document into which I've inserted an image, I get this 
message. I've tried 'File>Import>File...Import by Reference,' 
File>Import>File...Copy into Document,' 'File>Import>Object...Create from 
File...Link,' and File>Import>Object...Create from File' (without a link). I've 
tried to import Canvas files (.cnv), Visio files (.vsd), plain .jpgs and plain 
.gifs, and always get the same result.

Once this occurs, I have a file in the same path as my original file with a 
seemingly random 3-character extension after the .fm, such as 'CO4' or '357'. 
If I double-click the file and open with Frame, or if I delete the wonky 
extension, the file opens, but a grey box is displayed instead of the image.

I'm on FrameMaker 7.2p158, with Window XP Professional Version 5.1 (Build 
2600.xpsp_sp3_gdr.080814-1236 : Service Pack 3).

Our production manager found a previous post about Service Pack 3 of XP causing 
problems with imported images, but she is also on Service Pack 3 and is not 
having this problem.

I am on digest. Please respond directly to the e-mail addresses so we may see 
your comments when you make them.

Michelle

_

Michelle Brabson * SunGard Higher Education * 4 Country View Road, Malvern, PA 
19355 * Tel 610-578-5040 * Fax 610-578-5400 * Michelle.Brabson at sungardhe.com 
* www.sungardhe.com

Confidentiality:  This email (including any attachments) may contain 
confidential, proprietary and privileged information, and unauthorized 
disclosure or use is prohibited. If you received this email in error, please 
notify the sender and delete this email from your system. Thank you.