RE: Going nutso with a PDF problem
Actually, I would prefer to sacrifice this blasted TCS 2- good lord, has there been problems after installation - but, I cross-posted this message to another list and here's an answer I received - Yes, this is a real Acrobat error message. I've seen it a few times over the years. It has something to do with font registrations in Windows and the Acrobat Distiller. It comes and goes with no apparent explanation, and everytime I've experienced it, rebooting the system has made it go away. No idea what to do if that doesn't work. So, I rebooted and voila, the gremlins have been vanquished for now. TGIF and thanks all. These lists are invaluable. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC email: i...@spectrumwritingllc.com web: www.spectrumwritingllc.com -Original Message- From: Combs, Richard [mailto:richard.co...@polycom.com] Sent: Thursday, October 08, 2009 3:22 PM To: Tammy Van Boening; framers@lists.frameusers.com; Free Framers Subject: RE: Going nutso with a PDF problem Tammy Van Boening wrote: TCS 2 - all components up to date with the latest patches I have successfully distilled this FM document many times before, when all of a sudden poof- I am getting this bizarre message: When you create a postscript file, you must rely on system fonts and use document fonts. Please go to printer properties Adobe PDF Settings page and turn OFF the option Rely on system fonts only. Do not use document fonts. Uh, the fonts that I was initially using (American Standard and Phylliis D) are installed on my system and I have successfully made PDFs many times before with these fonts, but in a desperate time crunch, I converted the fonts to good old Arial and TNR only and yes, I double-checked that, but no matter what I do, turn off this blasted setting (which I never had to mess with before) or turn on this blasted setting for my Adobe PDF printer, I get the same blasted message and FM hangs when I request to distill the document and I can't this dam___d document to distill in preparation for a PDF. Hmm. The lengthy tooltip for that setting says it only needs to be turned off if the document contains embedded fonts that aren't installed on your system. Well, if the fonts _are_ installed on your system, that setting shouldn't even matter. :-} When I recently installed TPS 2, Acrobat 9 couldn't find my custom .joboptions files. Apparently, Adobe pulled one of its favorite new version tricks: they changed the location of those files without a thought to backward compatibility or to having the installation program copy the existing files from the Acro 7 location to the new one. I wonder if something similar/related is at work here. Did this stop working when you upgraded, or sometime later? In Distiller, you might check if the Font Locations list contains the location of those fonts. Also, to eliminate a problem with the specific doc, create a new one that uses those fonts and see if you can PDF that. Also, are you using Save As PDF or printing to Adobe PDF printer? Try the other. Try printing to a file (using Adobe PDF printer). See if a log file is created that shows when it failed and why. If all else fails, try sacrificing a goat. ;-) Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 -- ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Going nutso with a PDF problem
Actually, I would prefer to sacrifice this blasted TCS 2- good lord, has there been problems after installation - but, I cross-posted this message to another list and here's an answer I received - Yes, this is a real Acrobat error message. I've seen it a few times over the years. It has something to do with font registrations in Windows and the Acrobat Distiller. It comes and goes with no apparent explanation, and everytime I've experienced it, rebooting the system has made it go away. No idea what to do if that doesn't work. So, I rebooted and voila, the gremlins have been vanquished for now. TGIF and thanks all. These lists are invaluable. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC email: info at spectrumwritingllc.com web: www.spectrumwritingllc.com -Original Message- From: Combs, Richard [mailto:richard.co...@polycom.com] Sent: Thursday, October 08, 2009 3:22 PM To: Tammy Van Boening; framers at lists.frameusers.com; Free Framers Subject: RE: Going nutso with a PDF problem Tammy Van Boening wrote: > TCS 2 - all components up to date with the latest patches > > I have successfully distilled this FM document many times before, when all > of a sudden poof- I am getting this bizarre message: > > When you create a postscript file, you must rely on system fonts and use > document fonts. Please go to printer properties "Adobe PDF Settings" page > and turn OFF the option "Rely on system fonts only. Do not use document > fonts." > > Uh, the fonts that I was initially using (American Standard and Phylliis D) > are installed on my system and I have successfully made PDFs many times > before with these fonts, but in a desperate time crunch, I converted the > fonts to good old Arial and TNR only and yes, I double-checked that, but no > matter what I do, turn off this blasted setting (which I never had to mess > with before) or turn on this blasted setting for my Adobe PDF printer, I > get > the same blasted message and FM hangs when I request to distill the > document > and I can't this dam___d document to distill in preparation for a PDF. Hmm. The lengthy tooltip for that setting says it only needs to be turned off if the document contains embedded fonts that aren't installed on your system. Well, if the fonts _are_ installed on your system, that setting shouldn't even matter. :-} When I recently installed TPS 2, Acrobat 9 couldn't find my custom .joboptions files. Apparently, Adobe pulled one of its favorite new version tricks: they changed the location of those files without a thought to backward compatibility or to having the installation program copy the existing files from the Acro 7 location to the new one. I wonder if something similar/related is at work here. Did this stop working when you upgraded, or sometime later? In Distiller, you might check if the Font Locations list contains the location of those fonts. Also, to eliminate a problem with the specific doc, create a new one that uses those fonts and see if you can PDF that. Also, are you using Save As PDF or printing to Adobe PDF printer? Try the other. Try printing to a file (using Adobe PDF printer). See if a log file is created that shows when it failed and why. If all else fails, try sacrificing a goat. ;-) Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 --
Going nutso with a PDF problem
TCS 2 - all components up to date with the latest patches I have successfully distilled this FM document many times before, when all of a sudden poof- I am getting this bizarre message: When you create a postscript file, you must rely on system fonts and use document fonts. Please go to printer properties Adobe PDF Settings page and turn OFF the option Rely on system fonts only. Do not use document fonts. Uh, the fonts that I was initially using (American Standard and Phylliis D) are installed on my system and I have successfully made PDFs many times before with these fonts, but in a desperate time crunch, I converted the fonts to good old Arial and TNR only and yes, I double-checked that, but no matter what I do, turn off this blasted setting (which I never had to mess with before) or turn on this blasted setting for my Adobe PDF printer, I get the same blasted message and FM hangs when I request to distill the document and I can't this dam___d document to distill in preparation for a PDF. Any and all advice is appreciated. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC email: i...@spectrumwritingllc.com web: www.spectrumwritingllc.com ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Going nutso with a PDF problem
TCS 2 - all components up to date with the latest patches I have successfully distilled this FM document many times before, when all of a sudden poof- I am getting this bizarre message: When you create a postscript file, you must rely on system fonts and use document fonts. Please go to printer properties "Adobe PDF Settings" page and turn OFF the option "Rely on system fonts only. Do not use document fonts." Uh, the fonts that I was initially using (American Standard and Phylliis D) are installed on my system and I have successfully made PDFs many times before with these fonts, but in a desperate time crunch, I converted the fonts to good old Arial and TNR only and yes, I double-checked that, but no matter what I do, turn off this blasted setting (which I never had to mess with before) or turn on this blasted setting for my Adobe PDF printer, I get the same blasted message and FM hangs when I request to distill the document and I can't this dam___d document to distill in preparation for a PDF. Any and all advice is appreciated. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC email: info at spectrumwritingllc.com web: www.spectrumwritingllc.com
Going nutso with a PDF problem
Tammy Van Boening wrote: > TCS 2 - all components up to date with the latest patches > > I have successfully distilled this FM document many times before, when all > of a sudden poof- I am getting this bizarre message: > > When you create a postscript file, you must rely on system fonts and use > document fonts. Please go to printer properties "Adobe PDF Settings" page > and turn OFF the option "Rely on system fonts only. Do not use document > fonts." > > Uh, the fonts that I was initially using (American Standard and Phylliis D) > are installed on my system and I have successfully made PDFs many times > before with these fonts, but in a desperate time crunch, I converted the > fonts to good old Arial and TNR only and yes, I double-checked that, but no > matter what I do, turn off this blasted setting (which I never had to mess > with before) or turn on this blasted setting for my Adobe PDF printer, I > get > the same blasted message and FM hangs when I request to distill the > document > and I can't this dam___d document to distill in preparation for a PDF. Hmm. The lengthy tooltip for that setting says it only needs to be turned off if the document contains embedded fonts that aren't installed on your system. Well, if the fonts _are_ installed on your system, that setting shouldn't even matter. :-} When I recently installed TPS 2, Acrobat 9 couldn't find my custom .joboptions files. Apparently, Adobe pulled one of its favorite new version tricks: they changed the location of those files without a thought to backward compatibility or to having the installation program copy the existing files from the Acro 7 location to the new one. I wonder if something similar/related is at work here. Did this stop working when you upgraded, or sometime later? In Distiller, you might check if the Font Locations list contains the location of those fonts. Also, to eliminate a problem with the specific doc, create a new one that uses those fonts and see if you can PDF that. Also, are you using Save As PDF or printing to Adobe PDF printer? Try the other. Try printing to a file (using Adobe PDF printer). See if a log file is created that shows when it failed and why. If all else fails, try sacrificing a goat. ;-) Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 -- rgcombs AT gmailDOTcom 303-777-0436 --
Going nutso with a PDF problem
And it would be good to check that the Adobe PDF printer is set as the system default printer, either in the OS or with a Frame plug-in, so that no other printer fonts can complicate life. Art Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Oct 8, 2009 at 5:21 PM, Combs, Richard wrote: > Tammy Van Boening wrote: > >> TCS 2 - all components up to date with the latest patches >> >> I have successfully distilled this FM document many times before, when > all >> of a sudden poof- I am getting this bizarre message: >> >> When you create a postscript file, you must rely on system fonts and > use >> document fonts. Please go to printer properties "Adobe PDF Settings" > page >> and turn OFF the option "Rely on system fonts only. Do not use > document >> fonts." >> >> Uh, the fonts that I was initially using (American Standard and > Phylliis D) >> are installed on my system and I have successfully made PDFs many > times >> before with these fonts, but in a desperate time crunch, I converted > the >> fonts to good old Arial and TNR only and yes, I double-checked that, > but no >> matter what I do, turn off this blasted setting (which I never had to > mess >> with before) or turn on this blasted setting for my Adobe PDF printer, > I >> get >> the same blasted message and FM hangs when I request to distill the >> document >> and I can't this dam___d document to distill in preparation for a PDF. > > Hmm. The lengthy tooltip for that setting says it only needs to be > turned off if the document contains embedded fonts that aren't installed > on your system. ?Well, if the fonts _are_ installed on your system, that > setting shouldn't even matter. :-} > > When I recently installed TPS 2, Acrobat 9 couldn't find my custom > .joboptions files. Apparently, Adobe pulled one of its favorite new > version tricks: they changed the location of those files without a > thought to backward compatibility or to having the installation program > copy the existing files from the Acro 7 location to the new one. I > wonder if something similar/related is at work here. Did this stop > working when you upgraded, or sometime later? > > In Distiller, you might check if the Font Locations list contains the > location of those fonts. Also, to eliminate a problem with the specific > doc, create a new one that uses those fonts and see if you can PDF that. > > > Also, are you using Save As PDF or printing to Adobe PDF printer? Try > the other. Try printing to a file (using Adobe PDF printer). See if a > log file is created that shows when it failed and why. > > If all else fails, try sacrificing a goat. ;-) > > > Richard G. Combs > Senior Technical Writer > Polycom, Inc. > richardDOTcombs AT polycomDOTcom > 303-223-5111 > -- > rgcombs AT gmailDOTcom > 303-777-0436 > -- > > > > > > ___ > > > You are currently subscribed to Framers as art.campbell at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >
