RE: RE: FrameMaker 10 does not start (licensing expired)
Dear Framers, Thanks again for your patience as we worked through the issue and provided the patch to fix this problem. Just to summarize for everyone, there is a FM10 patch out that you should download and apply, which would fix this issue. The webpage which has the links to the patch describes in detail which of the 2 patches you should apply depending on your product/version. Please refer to the patch page here URL http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html Also, the link to the original blog post (summarizing the issue, our response and the various updates made) is here http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html Hope this summary information is helpful. Wishing you all a great weekend! Regards, Kapil Verma Sr. Product Manager - FrameMaker line of products -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Craig Ede Sent: Monday, December 31, 2012 9:36 PM To: framers@lists.frameusers.com Subject: RE: RE: FrameMaker 10 does not start (licensing expired) To display your Framemaker version number, start Framemaker 10, go to the Help menu item and click on About Framemaker. This works for a TCS 3 installation. Note that if you can't start Framemaker due to the license expired message you may have to set your date back into 2012, but that would be a good sign you don't have the update. Craig ___ You are currently subscribed to framers as kve...@adobe.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: RE: FrameMaker 10 does not start (licensing expired)
Hi Kapil, Thanks for a quick response and the solution. It would be nice if all of Adobe's responses were as quick and accurate as yours. :-) Happy new year! Bodvar Bjorgvinsson Iceland On Fri, Jan 4, 2013 at 9:21 AM, Kapil Verma kve...@adobe.com wrote: Dear Framers, Thanks again for your patience as we worked through the issue and provided the patch to fix this problem. Just to summarize for everyone, there is a FM10 patch out that you should download and apply, which would fix this issue. The webpage which has the links to the patch describes in detail which of the 2 patches you should apply depending on your product/version. Please refer to the patch page here URL http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html Also, the link to the original blog post (summarizing the issue, our response and the various updates made) is here http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html Hope this summary information is helpful. Wishing you all a great weekend! Regards, Kapil Verma Sr. Product Manager - FrameMaker line of products -Original Message- From: framers-boun...@lists.frameusers.com [mailto: framers-boun...@lists.frameusers.com] On Behalf Of Craig Ede Sent: Monday, December 31, 2012 9:36 PM To: framers@lists.frameusers.com Subject: RE: RE: FrameMaker 10 does not start (licensing expired) To display your Framemaker version number, start Framemaker 10, go to the Help menu item and click on About Framemaker. This works for a TCS 3 installation. Note that if you can't start Framemaker due to the license expired message you may have to set your date back into 2012, but that would be a good sign you don't have the update. Craig ___ You are currently subscribed to framers as kve...@adobe.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as bod...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/bodvar%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: RE: FrameMaker 10 does not start (licensing expired)
Hi, Megha and all. When I go to Unininstall or Change a Program, I see Adobe Technical Communication Suite 3 with a version number of 3.0.52. I do not see FrameMaker listed solo and therefore can't verify the version number you supplied below. Yesterday, I ran, as administrator, the file called FM10_LicenseUpdater.exe. Is this all I need to do? --Nancy Allison On 01/03/13, Megha Chaitanyame...@adobe.com wrote: To verify that the update is installed, check the Version column in the Add or Remove Program tool. When the update is successfully installed, the Version of FrameMaker is updated to 10.0.3.419. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: RE: FrameMaker 10 does not start (licensing expired)
Hi Nancy, Go to this link http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html and do TCS3Update.zip and that's update 1 at the bottom of the page. In case you have any issues, feel free to email me. Regards Harpreet Adobe Systems -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Nancy Allison Sent: 03 January 2013 20:55 To: Megha Chaitanya; Kapil Verma; framers@lists.frameusers.com Subject: Re: RE: FrameMaker 10 does not start (licensing expired) Hi, Megha and all. When I go to Unininstall or Change a Program, I see Adobe Technical Communication Suite 3 with a version number of 3.0.52. I do not see FrameMaker listed solo and therefore can't verify the version number you supplied below. Yesterday, I ran, as administrator, the file called FM10_LicenseUpdater.exe. Is this all I need to do? --Nancy Allison On 01/03/13, Megha Chaitanyame...@adobe.com wrote: To verify that the update is installed, check the Version column in the Add or Remove Program tool. When the update is successfully installed, the Version of FrameMaker is updated to 10.0.3.419. ___ You are currently subscribed to framers as hsing...@adobe.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/hsinghse%40adobe.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: RE: FrameMaker 10 does not start (licensing expired)
To display your Framemaker version number, start Framemaker 10, go to the Help menu item and click on About Framemaker. This works for a TCS 3 installation. Note that if you can't start Framemaker due to the license expired message you may have to set your date back into 2012, but that would be a good sign you don't have the update. Craig ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
