Re: [Framers] Follow up to Adobe "support"
paint.net also works well, and is donation-supported. Sent from Blue On Jun 7, 2018, 12:12 PM, at 12:12 PM, Rick Quatro wrote: >Plus, you still need a Photoshop-like tool. You may want to look at >Affinity >Photo. I haven't tried it yet, but for $50 and no subscription, it may >be a >good choice. > >Rick Quatro >Carmen Publishing Inc. >r...@frameexpert.com >585-729-6746 NEW! > > > >-Original Message- >From: Framers > On >Behalf Of Robert Lauriston >Sent: Thursday, June 07, 2018 3:08 PM >To: An email list for people using Adobe FrameMaker software. > >Subject: Re: [Framers] Follow up to Adobe "support" > >Flare's superior to FrameMaker + ePublisher Pro in most ways, but as >with >any topic-based single-sourcing tool, getting professional-looking PDFs >can >be a lot of work, and you might spend a lot of time dealing with bad >page >breaks. > >On Thu, Jun 7, 2018 at 11:06 AM, >wrote: > >> I was evaluating two approaches for a new client project - either >> Flare or Adobe FM/ePub and guess what? Adobe just made the decision >> for me like that >> - Flare here I come. >___ > >This message is from the Framers mailing list > >Send messages to framers@lists.frameusers.com Visit the list's homepage >at >http://www.frameusers.com Archives located at >http://www.mail-archive.com/framers%40lists.frameusers.com/ >Subscribe and unsubscribe at >http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com >Send administrative questions to listad...@frameusers.com > >___ > >This message is from the Framers mailing list > >Send messages to framers@lists.frameusers.com >Visit the list's homepage at http://www.frameusers.com >Archives located at >http://www.mail-archive.com/framers%40lists.frameusers.com/ >Subscribe and unsubscribe at >http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com >Send administrative questions to listad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] Follow up to Adobe "support"
I know, I know. It is not up to me, and it is not my system. But I have had a fair bit if experience dealing with their rubbish over the years. eg on the machine I use the most I currently have a valid Adobe product that I cannot activate simultaneously with other Adobe software because the computer already has an enterprise license. That is, I cannot have more than one activated license at a time on the same machine. So when I want to use it, I have to deactivate the enterprise license (log out of the cloud service) and not run the enterprise software then log into my cloud service while I run the other software. Nuts. I and our ICT people have been onto Adobe and met the corporate brick wall. We have around 35000 users… Seriously, I would look at GIMP. Free and open source, long pedigree, etc. Alan -- Dr Alan Litchfield AlphaByte PO Box 1941 Auckland, New Zealand 1140 > On 8/06/2018, at 08:00, > wrote: > > And how would you like me to do that Alan? I would not and absolutely have > not re-issued the code to someone else. Why would I do that? It's my product > that I paid for. . . short of stating emphatically that I haven't and > showing that I have registered my product with me and me alone. . . Is there > not a way for them to search their DB and see if someone else has used this > code? I certainly can't. > > Their system does suck - and their lack of support for an almost 25 year > customer w/ double-digit purchases is just egregious. > > TVB > > -Original Message- > From: Framers > On > Behalf Of Alan Litchfield > Sent: Thursday, June 7, 2018 1:56 PM > To: An email list for people using Adobe FrameMaker software. > > Subject: Re: [Framers] Follow up to Adobe "support" > > Hi Tammy, > > That paints (sorry, bad pun I know) a different picture. > > I wonder if what they meant was that your successful re-installation on an > unknown machine (to them) attempt was picked up as piracy in motion and at > that point they revoked the code so it could not be re-installed again after > that. For second language speakers, correct grammar in sequence descriptions > is difficult sometimes. > > So. It appears the problem is that they want you to prove to them that you > have not re-issued this license code to someone else to use. I think in this > instance, they are correct and it is now up to you to do that. > > IIRC, since the CS series started, Adobe changed how licenses are managed > and registered the device and sales region onto which the software is > installed. This is part of the reason I have had so many problems as I > described in my initial response (starting the software in different sales > regions fritzes the license). When you change machines, you are supposed to > let their system know it is the same license but on a new machine and the > process has always been a PITA. As you re-installed your copy onto a > different machine, it triggered the anti-piracy protocol. > > What to do? Find the proof of purchase or use GIMP. Their system sucks. > > Sorry > Alan > > > -- > Dr Alan Litchfield > AlphaByte > PO Box 1941 > Auckland, New Zealand 1140 > >> On 8/06/2018, at 06:36, > wrote: >> >> Oh, and I was just informed by Adobe Support that even with an >> invalid/revoked license code, an initial installation and registration >> is allowed, but it's AFTER you uninstall and attempt to reinstall that >> you get hammered. Really? And on what planet has anyone ever been able >> to install an Adobe product successfully w/ an invalid code and not had a > problem? >> Ironically, it's the valid codes that have always caused grief. And >> besides that, this wonderful fabrication of an excuse doesn't hold >> water w/ me because I have successfully >> installed/uninstalled/reinstalled this software at least three times over > the past decade plus. >> >> Nice try Adobe - got beachfront property for me in Arizona as well? >> >> >> >> Tammy Van Boening >> Tammy dot vanboening at spectrumwritingllc dot com >> www.spectrumwritingllc.com >> >> -Original Message- >> From: Framers >> >> On Behalf Of tamm...@spectrumwritingllc.com >> Sent: Thursday, June 7, 2018 12:07 PM >> To: 'An email list for people using Adobe FrameMaker software.' >> >> Subject: [Framers] Follow up to Adobe "support" >> >> So, in case anybody thinks Adobe cares about its customers, think >> again. I posted to the list as you know on Tuesday about problems >> activating a license for an Adobe product. (Not FM, but as it is an >> Adobe produc
Re: [Framers] Follow up to Adobe "support"
And how would you like me to do that Alan? I would not and absolutely have not re-issued the code to someone else. Why would I do that? It's my product that I paid for. . . short of stating emphatically that I haven't and showing that I have registered my product with me and me alone. . . Is there not a way for them to search their DB and see if someone else has used this code? I certainly can't. Their system does suck - and their lack of support for an almost 25 year customer w/ double-digit purchases is just egregious. TVB -Original Message- From: Framers On Behalf Of Alan Litchfield Sent: Thursday, June 7, 2018 1:56 PM To: An email list for people using Adobe FrameMaker software. Subject: Re: [Framers] Follow up to Adobe "support" Hi Tammy, That paints (sorry, bad pun I know) a different picture. I wonder if what they meant was that your successful re-installation on an unknown machine (to them) attempt was picked up as piracy in motion and at that point they revoked the code so it could not be re-installed again after that. For second language speakers, correct grammar in sequence descriptions is difficult sometimes. So. It appears the problem is that they want you to prove to them that you have not re-issued this license code to someone else to use. I think in this instance, they are correct and it is now up to you to do that. IIRC, since the CS series started, Adobe changed how licenses are managed and registered the device and sales region onto which the software is installed. This is part of the reason I have had so many problems as I described in my initial response (starting the software in different sales regions fritzes the license). When you change machines, you are supposed to let their system know it is the same license but on a new machine and the process has always been a PITA. As you re-installed your copy onto a different machine, it triggered the anti-piracy protocol. What to do? Find the proof of purchase or use GIMP. Their system sucks. Sorry Alan -- Dr Alan Litchfield AlphaByte PO Box 1941 Auckland, New Zealand 1140 > On 8/06/2018, at 06:36, wrote: > > Oh, and I was just informed by Adobe Support that even with an > invalid/revoked license code, an initial installation and registration > is allowed, but it's AFTER you uninstall and attempt to reinstall that > you get hammered. Really? And on what planet has anyone ever been able > to install an Adobe product successfully w/ an invalid code and not had a problem? > Ironically, it's the valid codes that have always caused grief. And > besides that, this wonderful fabrication of an excuse doesn't hold > water w/ me because I have successfully > installed/uninstalled/reinstalled this software at least three times over the past decade plus. > > Nice try Adobe - got beachfront property for me in Arizona as well? > > > > Tammy Van Boening > Tammy dot vanboening at spectrumwritingllc dot com > www.spectrumwritingllc.com > > -Original Message- > From: Framers > > On Behalf Of tamm...@spectrumwritingllc.com > Sent: Thursday, June 7, 2018 12:07 PM > To: 'An email list for people using Adobe FrameMaker software.' > > Subject: [Framers] Follow up to Adobe "support" > > So, in case anybody thinks Adobe cares about its customers, think > again. I posted to the list as you know on Tuesday about problems > activating a license for an Adobe product. (Not FM, but as it is an > Adobe product I figured that was the only way I could get Adobe's > attention - on an Adobe list). > > > > This is a VERY OLD product - I have had the installation disk for it > for like a gazillion years. It's Adobe Design Standard CS6 for > Windows. I bough this product way back in the in the mid-2000s, and > successfully installed it, registered it, and used it for many years. > I eventually uninstalled it, and then two years ago, I needed quick > access to Photoshop to work with an .eps graphic, so I installed it > again with the heavily faded license code on the disk and voila, no > issues. Installed beautifully, worked fine. . .etc. I uninstalled it > about two years ago as it was taking up a lot of space on my system and wasn't using it anymore. > > > > Well, along comes a client who has sporadic eps graphics, so I decided > to reinstall it on an old system that holds rarely used applications - > just ones needed for one-offs here and there. I go to install the > software, enter the activation code and blam . . . I get the message > the code has been revoked. What??? That makes no sense, but Adobe > revokes a code only if the code is invalid, which it is not. I have > successfully installed, deactivated, and uninstalled this software > several times ove
Re: [Framers] Follow up to Adobe "support"
Hi Tammy, That paints (sorry, bad pun I know) a different picture. I wonder if what they meant was that your successful re-installation on an unknown machine (to them) attempt was picked up as piracy in motion and at that point they revoked the code so it could not be re-installed again after that. For second language speakers, correct grammar in sequence descriptions is difficult sometimes. So. It appears the problem is that they want you to prove to them that you have not re-issued this license code to someone else to use. I think in this instance, they are correct and it is now up to you to do that. IIRC, since the CS series started, Adobe changed how licenses are managed and registered the device and sales region onto which the software is installed. This is part of the reason I have had so many problems as I described in my initial response (starting the software in different sales regions fritzes the license). When you change machines, you are supposed to let their system know it is the same license but on a new machine and the process has always been a PITA. As you re-installed your copy onto a different machine, it triggered the anti-piracy protocol. What to do? Find the proof of purchase or use GIMP. Their system sucks. Sorry Alan -- Dr Alan Litchfield AlphaByte PO Box 1941 Auckland, New Zealand 1140 > On 8/06/2018, at 06:36, > wrote: > > Oh, and I was just informed by Adobe Support that even with an > invalid/revoked license code, an initial installation and registration is > allowed, but it's AFTER you uninstall and attempt to reinstall that you get > hammered. Really? And on what planet has anyone ever been able to install an > Adobe product successfully w/ an invalid code and not had a problem? > Ironically, it's the valid codes that have always caused grief. And besides > that, this wonderful fabrication of an excuse doesn't hold water w/ me > because I have successfully installed/uninstalled/reinstalled this software > at least three times over the past decade plus. > > Nice try Adobe - got beachfront property for me in Arizona as well? > > > > Tammy Van Boening > Tammy dot vanboening at spectrumwritingllc dot com > www.spectrumwritingllc.com > > -Original Message- > From: Framers > On > Behalf Of tamm...@spectrumwritingllc.com > Sent: Thursday, June 7, 2018 12:07 PM > To: 'An email list for people using Adobe FrameMaker software.' > > Subject: [Framers] Follow up to Adobe "support" > > So, in case anybody thinks Adobe cares about its customers, think again. I > posted to the list as you know on Tuesday about problems activating a > license for an Adobe product. (Not FM, but as it is an Adobe product I > figured that was the only way I could get Adobe's attention - on an Adobe > list). > > > > This is a VERY OLD product - I have had the installation disk for it for > like a gazillion years. It's Adobe Design Standard CS6 for Windows. I bough > this product way back in the in the mid-2000s, and successfully installed > it, registered it, and used it for many years. I eventually uninstalled it, > and then two years ago, I needed quick access to Photoshop to work with an > .eps graphic, so I installed it again with the heavily faded license code on > the disk and voila, no issues. Installed beautifully, worked fine. . .etc. I > uninstalled it about two years ago as it was taking up a lot of space on my > system and wasn't using it anymore. > > > > Well, along comes a client who has sporadic eps graphics, so I decided to > reinstall it on an old system that holds rarely used applications - just > ones needed for one-offs here and there. I go to install the software, enter > the activation code and blam . . . I get the message the code has been > revoked. What??? That makes no sense, but Adobe revokes a code only if the > code is invalid, which it is not. I have successfully installed, > deactivated, and uninstalled this software several times over the past 12 or > so years and this is the first time that I have received this message. > > > > Adobe is flat out refusing to assist me whatsoever. I was told that > somehow/someway that this activation number has been compromised - either an > unscrupulous reseller has used this activation code multiple times, another > vendor has somehow gotten hold of the activation code, . . .. the > possibilities seem so far-fetched to me, I kinda' tuned out after the > "support" rep. started droning on. > > > > Adobe has stated that unless I can provide absolute proof of purchase that I > am SOL -yea, proof of purchase on a 12+ year old product. God only knows > where the lone piece of paper is after all these years. I figured > registering the product and at least having permanent access to the > activation code would save me, but not so much, huh? > > > > I have been an Adobe customer for over 22 years, the number of purchases of > Adobe products that I have made is well in to the double digits and NEVER
Re: [Framers] Follow up to Adobe "support"
Plus, you still need a Photoshop-like tool. You may want to look at Affinity Photo. I haven't tried it yet, but for $50 and no subscription, it may be a good choice. Rick Quatro Carmen Publishing Inc. r...@frameexpert.com 585-729-6746 NEW! -Original Message- From: Framers On Behalf Of Robert Lauriston Sent: Thursday, June 07, 2018 3:08 PM To: An email list for people using Adobe FrameMaker software. Subject: Re: [Framers] Follow up to Adobe "support" Flare's superior to FrameMaker + ePublisher Pro in most ways, but as with any topic-based single-sourcing tool, getting professional-looking PDFs can be a lot of work, and you might spend a lot of time dealing with bad page breaks. On Thu, Jun 7, 2018 at 11:06 AM, wrote: > I was evaluating two approaches for a new client project - either > Flare or Adobe FM/ePub and guess what? Adobe just made the decision > for me like that > - Flare here I come. ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] Follow up to Adobe "support"
I was turned off of Flare for that reason. I was used to/spoiled by Adobe's typesetting. This was years ago, so I'm not sure if the situation has improved. -Original Message- From: Framers On Behalf Of Robert Lauriston Sent: Thursday, June 7, 2018 3:08 PM To: An email list for people using Adobe FrameMaker software. Subject: Re: [Framers] Follow up to Adobe "support" Flare's superior to FrameMaker + ePublisher Pro in most ways, but as with any topic-based single-sourcing tool, getting professional-looking PDFs can be a lot of work, and you might spend a lot of time dealing with bad page breaks. On Thu, Jun 7, 2018 at 11:06 AM, wrote: > I was evaluating two approaches for a new client project - either > Flare or Adobe FM/ePub and guess what? Adobe just made the decision > for me like that > - Flare here I come. ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] Follow up to Adobe "support"
Flare's superior to FrameMaker + ePublisher Pro in most ways, but as with any topic-based single-sourcing tool, getting professional-looking PDFs can be a lot of work, and you might spend a lot of time dealing with bad page breaks. On Thu, Jun 7, 2018 at 11:06 AM, wrote: > I was evaluating two approaches for a new client project - either Flare or > Adobe FM/ePub and guess what? Adobe just made the decision for me like that > - Flare here I come. ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] Follow up to Adobe "support"
Oh, and I was just informed by Adobe Support that even with an invalid/revoked license code, an initial installation and registration is allowed, but it's AFTER you uninstall and attempt to reinstall that you get hammered. Really? And on what planet has anyone ever been able to install an Adobe product successfully w/ an invalid code and not had a problem? Ironically, it's the valid codes that have always caused grief. And besides that, this wonderful fabrication of an excuse doesn't hold water w/ me because I have successfully installed/uninstalled/reinstalled this software at least three times over the past decade plus. Nice try Adobe - got beachfront property for me in Arizona as well? Tammy Van Boening Tammy dot vanboening at spectrumwritingllc dot com www.spectrumwritingllc.com -Original Message- From: Framers On Behalf Of tamm...@spectrumwritingllc.com Sent: Thursday, June 7, 2018 12:07 PM To: 'An email list for people using Adobe FrameMaker software.' Subject: [Framers] Follow up to Adobe "support" So, in case anybody thinks Adobe cares about its customers, think again. I posted to the list as you know on Tuesday about problems activating a license for an Adobe product. (Not FM, but as it is an Adobe product I figured that was the only way I could get Adobe's attention - on an Adobe list). This is a VERY OLD product - I have had the installation disk for it for like a gazillion years. It's Adobe Design Standard CS6 for Windows. I bough this product way back in the in the mid-2000s, and successfully installed it, registered it, and used it for many years. I eventually uninstalled it, and then two years ago, I needed quick access to Photoshop to work with an .eps graphic, so I installed it again with the heavily faded license code on the disk and voila, no issues. Installed beautifully, worked fine. . .etc. I uninstalled it about two years ago as it was taking up a lot of space on my system and wasn't using it anymore. Well, along comes a client who has sporadic eps graphics, so I decided to reinstall it on an old system that holds rarely used applications - just ones needed for one-offs here and there. I go to install the software, enter the activation code and blam . . . I get the message the code has been revoked. What??? That makes no sense, but Adobe revokes a code only if the code is invalid, which it is not. I have successfully installed, deactivated, and uninstalled this software several times over the past 12 or so years and this is the first time that I have received this message. Adobe is flat out refusing to assist me whatsoever. I was told that somehow/someway that this activation number has been compromised - either an unscrupulous reseller has used this activation code multiple times, another vendor has somehow gotten hold of the activation code, . . .. the possibilities seem so far-fetched to me, I kinda' tuned out after the "support" rep. started droning on. Adobe has stated that unless I can provide absolute proof of purchase that I am SOL -yea, proof of purchase on a 12+ year old product. God only knows where the lone piece of paper is after all these years. I figured registering the product and at least having permanent access to the activation code would save me, but not so much, huh? I have been an Adobe customer for over 22 years, the number of purchases of Adobe products that I have made is well in to the double digits and NEVER ONCE, and I mean NEVER, have I had this problem before. I purchased all my products either directly from Adobe or from an authorized reseller and I am pretty sure this was from a reseller, but for the life of me, after 12+ years, I cannot remember the name/provided proof of purchase and what would it matter? God knows how many Adobe resellers have gone the way of the DoDo bird over the last decade or so. I was evaluating two approaches for a new client project - either Flare or Adobe FM/ePub and guess what? Adobe just made the decision for me like that - Flare here I come. Tammy Van Boening Tammy dot vanboening at spectrumwritingllc dot com www.spectrumwritingllc.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameu