TCS2 - Unable to install RoboHelp plugin for FrameMaker
Hello RJ J?cquez, Thank you for your reply. I tried the fix you suggested (see your email below). The line that you said to add to my Maker.ini file was already there, exactly as you have it. Nonetheless, after creating a backup copy of Maker.in, I deleted the existing line, added your line, saved and tried linking to a FM .book again. I got the same error message. I checked the path for: RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll,all It points correctly at C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll I rebooted my computer, and tried again. I got the same error message. Do you have any other suggestion? Richard Richard Inch Technical Documentation Manager Intelligent Sensor Solutions INFICON Two Technology Place East Syracuse, NY 13057-9714 phone: +315.434.2507 fax: +315.437.3803 e-mail: richard.inch at inficon.com http://www.inficon.com ** NOTICE: - This message including any attachments is intended only for the use of the designated recipient(s) named above and may contain confidential information protected by law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please notify the sender immediately by e-mail and delete the original message including any attachments. ** RJ Jacquez 12/10/2009 09:51 AM To "rinch at Inficon.com" , "framers at lists.frameusers.com" cc Subject RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker Hi Richard et al, In general the connection between FrameMaker and RoboHelp in TCS2 happens automatically, however we have seen rare cases where the message below does appear. In theses cases, I would recommend the following manual steps to correct this issue: 1. Navigate to this folder: C:\Documents and Settings\rjacquez\Application Data \Adobe\FrameMaker\9. I have included my local path, so you need to substitute with your own username. 2. Locate the Maker.ini file and ideally make a backup of it, just in case. 3. In the [APIClients] section of the maker.ini file, add the following line, again making sure you are including the correct path: RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll,all 4. You should now be able to launch RoboHelp and when you "link" FrameMaker files, the FrameMaker application should launch correctly. Please let me know and I will also post this on my blog below the message you left. Sorry about the troubles and I do thank you for using our TCS2 apps! Sincerely, RJ J?cquez Senior Product Evangelist Adobe Technical Communication Suite Adobe eLearning Suite http://blogs.adobe.com/rjacquez Twitter: @rjacquez -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of rinch at Inficon.com Sent: Wednesday, December 09, 2009 5:15 AM To: framers at lists.frameusers.com Subject: TCS2 - Unable to install RoboHelp plugin for FrameMaker I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208 When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the message, "Unable to install RoboHelp plugin for FrameMaker. Please close FrameMaker and try again." Well, FrameMaker is not running. I've searched the Adobe site, and tried some Google searches, but can't seem to find a resolution to this problem. I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, Dual 22" monitors. Do you know how to resolve my problem, or can you point me to a TCS2 or Robohelp discussion list? Thanks for your help, Richard ___ You are currently subscribed to Framers as rjacquez at adobe.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/rjacquez%40adobe.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker
Hi Richard, let me check with our lead Engineer on this, but for now, let's take this offline and if you could please email me your maker.ini for me to share with the team. Sincerely, RJ Jácquez Senior Product Evangelist Adobe Technical Communication Suite Adobe eLearning Suite http://blogs.adobe.com/rjacquez Twitter: @rjacquez -Original Message- From: ri...@inficon.com [mailto:ri...@inficon.com] Sent: Thursday, December 10, 2009 8:01 AM To: RJ Jacquez Cc: framers@lists.frameusers.com Subject: RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker Hello RJ Jácquez, Thank you for your reply. I tried the fix you suggested (see your email below). The line that you said to add to my Maker.ini file was already there, exactly as you have it. Nonetheless, after creating a backup copy of Maker.in, I deleted the existing line, added your line, saved and tried linking to a FM .book again. I got the same error message. I checked the path for: RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll,all It points correctly at C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll I rebooted my computer, and tried again. I got the same error message. Do you have any other suggestion? Richard Richard Inch Technical Documentation Manager Intelligent Sensor Solutions INFICON Two Technology Place East Syracuse, NY 13057-9714 phone: +315.434.2507 fax: +315.437.3803 e-mail: richard.i...@inficon.com http://www.inficon.com ** NOTICE: - This message including any attachments is intended only for the use of the designated recipient(s) named above and may contain confidential information protected by law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please notify the sender immediately by e-mail and delete the original message including any attachments. ** RJ Jacquez 12/10/2009 09:51 AM To "ri...@inficon.com" , "framers@lists.frameusers.com" cc Subject RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker Hi Richard et al, In general the connection between FrameMaker and RoboHelp in TCS2 happens automatically, however we have seen rare cases where the message below does appear. In theses cases, I would recommend the following manual steps to correct this issue: 1. Navigate to this folder: C:\Documents and Settings\rjacquez\Application Data \Adobe\FrameMaker\9. I have included my local path, so you need to substitute with your own username. 2. Locate the Maker.ini file and ideally make a backup of it, just in case. 3. In the [APIClients] section of the maker.ini file, add the following line, again making sure you are including the correct path: RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll,all 4. You should now be able to launch RoboHelp and when you "link" FrameMaker files, the FrameMaker application should launch correctly. Please let me know and I will also post this on my blog below the message you left. Sorry about the troubles and I do thank you for using our TCS2 apps! Sincerely, RJ Jácquez Senior Product Evangelist Adobe Technical Communication Suite Adobe eLearning Suite http://blogs.adobe.com/rjacquez Twitter: @rjacquez -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of ri...@inficon.com Sent: Wednesday, December 09, 2009 5:15 AM To: framers@lists.frameusers.com Subject: TCS2 - Unable to install RoboHelp plugin for FrameMaker I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208 When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the message, "Unable to install RoboHelp plugin for FrameMaker. Please close FrameMaker and try again." Well, FrameMaker is not running. I've searched the Adobe site, and tried some Google searches, but can't seem to find a resolution to this problem. I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, Dual 22" monitors. Do you know how to resolve my problem, or can you point me to a TCS2 or Robohelp discussion list? Thanks for your help, Richard ___ You are currently subscribed to Framers as rjacq...@adobe.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/op
TCS2 - Unable to install RoboHelp plugin for FrameMaker
Hi Richard, let me check with our lead Engineer on this, but for now, let's take this offline and if you could please email me your maker.ini for me to share with the team. Sincerely, RJ J?cquez Senior Product Evangelist Adobe Technical Communication Suite Adobe eLearning Suite http://blogs.adobe.com/rjacquez Twitter: @rjacquez -Original Message- From: rinch at Inficon.com [mailto:ri...@inficon.com] Sent: Thursday, December 10, 2009 8:01 AM To: RJ Jacquez Cc: framers at lists.frameusers.com Subject: RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker Hello RJ J?cquez, Thank you for your reply. I tried the fix you suggested (see your email below). The line that you said to add to my Maker.ini file was already there, exactly as you have it. Nonetheless, after creating a backup copy of Maker.in, I deleted the existing line, added your line, saved and tried linking to a FM .book again. I got the same error message. I checked the path for: RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll,all It points correctly at C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll I rebooted my computer, and tried again. I got the same error message. Do you have any other suggestion? Richard Richard Inch Technical Documentation Manager Intelligent Sensor Solutions INFICON Two Technology Place East Syracuse, NY 13057-9714 phone: +315.434.2507 fax: +315.437.3803 e-mail: richard.inch at inficon.com http://www.inficon.com ** NOTICE: - This message including any attachments is intended only for the use of the designated recipient(s) named above and may contain confidential information protected by law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please notify the sender immediately by e-mail and delete the original message including any attachments. ** RJ Jacquez 12/10/2009 09:51 AM To "rinch at Inficon.com" , "framers at lists.frameusers.com" cc Subject RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker Hi Richard et al, In general the connection between FrameMaker and RoboHelp in TCS2 happens automatically, however we have seen rare cases where the message below does appear. In theses cases, I would recommend the following manual steps to correct this issue: 1. Navigate to this folder: C:\Documents and Settings\rjacquez\Application Data \Adobe\FrameMaker\9. I have included my local path, so you need to substitute with your own username. 2. Locate the Maker.ini file and ideally make a backup of it, just in case. 3. In the [APIClients] section of the maker.ini file, add the following line, again making sure you are including the correct path: RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll,all 4. You should now be able to launch RoboHelp and when you "link" FrameMaker files, the FrameMaker application should launch correctly. Please let me know and I will also post this on my blog below the message you left. Sorry about the troubles and I do thank you for using our TCS2 apps! Sincerely, RJ J?cquez Senior Product Evangelist Adobe Technical Communication Suite Adobe eLearning Suite http://blogs.adobe.com/rjacquez Twitter: @rjacquez -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of rinch at Inficon.com Sent: Wednesday, December 09, 2009 5:15 AM To: framers at lists.frameusers.com Subject: TCS2 - Unable to install RoboHelp plugin for FrameMaker I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208 When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the message, "Unable to install RoboHelp plugin for FrameMaker. Please close FrameMaker and try again." Well, FrameMaker is not running. I've searched the Adobe site, and tried some Google searches, but can't seem to find a resolution to this problem. I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, Dual 22" monitors. Do you know how to resolve my problem, or can you point me to a TCS2 or Robohelp discussion list? Thanks for your help, Richard ___ You are currently subscribed to Framers as rjacquez at adobe.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit htt
RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker
Hello RJ Jácquez, Thank you for your reply. I tried the fix you suggested (see your email below). The line that you said to add to my Maker.ini file was already there, exactly as you have it. Nonetheless, after creating a backup copy of Maker.in, I deleted the existing line, added your line, saved and tried linking to a FM .book again. I got the same error message. I checked the path for: RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll,all It points correctly at C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll I rebooted my computer, and tried again. I got the same error message. Do you have any other suggestion? Richard Richard Inch Technical Documentation Manager Intelligent Sensor Solutions INFICON Two Technology Place East Syracuse, NY 13057-9714 phone: +315.434.2507 fax: +315.437.3803 e-mail: richard.i...@inficon.com http://www.inficon.com ** NOTICE: - This message including any attachments is intended only for the use of the designated recipient(s) named above and may contain confidential information protected by law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this transmission in error, please notify the sender immediately by e-mail and delete the original message including any attachments. ** RJ Jacquez 12/10/2009 09:51 AM To "ri...@inficon.com" , "framers@lists.frameusers.com" cc Subject RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker Hi Richard et al, In general the connection between FrameMaker and RoboHelp in TCS2 happens automatically, however we have seen rare cases where the message below does appear. In theses cases, I would recommend the following manual steps to correct this issue: 1. Navigate to this folder: C:\Documents and Settings\rjacquez\Application Data \Adobe\FrameMaker\9. I have included my local path, so you need to substitute with your own username. 2. Locate the Maker.ini file and ideally make a backup of it, just in case. 3. In the [APIClients] section of the maker.ini file, add the following line, again making sure you are including the correct path: RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll,all 4. You should now be able to launch RoboHelp and when you "link" FrameMaker files, the FrameMaker application should launch correctly. Please let me know and I will also post this on my blog below the message you left. Sorry about the troubles and I do thank you for using our TCS2 apps! Sincerely, RJ Jácquez Senior Product Evangelist Adobe Technical Communication Suite Adobe eLearning Suite http://blogs.adobe.com/rjacquez Twitter: @rjacquez -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of ri...@inficon.com Sent: Wednesday, December 09, 2009 5:15 AM To: framers@lists.frameusers.com Subject: TCS2 - Unable to install RoboHelp plugin for FrameMaker I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208 When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the message, "Unable to install RoboHelp plugin for FrameMaker. Please close FrameMaker and try again." Well, FrameMaker is not running. I've searched the Adobe site, and tried some Google searches, but can't seem to find a resolution to this problem. I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, Dual 22" monitors. Do you know how to resolve my problem, or can you point me to a TCS2 or Robohelp discussion list? Thanks for your help, Richard ___ You are currently subscribed to Framers as rjacq...@adobe.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/rjacquez%40adobe.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: TCS2 - Unable to install RoboHelp plugin for FrameMaker
Hi Richard et al, In general the connection between FrameMaker and RoboHelp in TCS2 happens automatically, however we have seen rare cases where the message below does appear. In theses cases, I would recommend the following manual steps to correct this issue: 1. Navigate to this folder: C:\Documents and Settings\rjacquez\Application Data \Adobe\FrameMaker\9. I have included my local path, so you need to substitute with your own username. 2. Locate the Maker.ini file and ideally make a backup of it, just in case. 3. In the [APIClients] section of the maker.ini file, add the following line, again making sure you are including the correct path: RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll,all 4. You should now be able to launch RoboHelp and when you "link" FrameMaker files, the FrameMaker application should launch correctly. Please let me know and I will also post this on my blog below the message you left. Sorry about the troubles and I do thank you for using our TCS2 apps! Sincerely, RJ Jácquez Senior Product Evangelist Adobe Technical Communication Suite Adobe eLearning Suite http://blogs.adobe.com/rjacquez Twitter: @rjacquez -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of ri...@inficon.com Sent: Wednesday, December 09, 2009 5:15 AM To: framers@lists.frameusers.com Subject: TCS2 - Unable to install RoboHelp plugin for FrameMaker I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208 When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the message, "Unable to install RoboHelp plugin for FrameMaker. Please close FrameMaker and try again." Well, FrameMaker is not running. I've searched the Adobe site, and tried some Google searches, but can't seem to find a resolution to this problem. I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, Dual 22" monitors. Do you know how to resolve my problem, or can you point me to a TCS2 or Robohelp discussion list? Thanks for your help, Richard ___ You are currently subscribed to Framers as rjacq...@adobe.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/rjacquez%40adobe.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
TCS2 - Unable to install RoboHelp plugin for FrameMaker
Hi Richard et al, In general the connection between FrameMaker and RoboHelp in TCS2 happens automatically, however we have seen rare cases where the message below does appear. In theses cases, I would recommend the following manual steps to correct this issue: 1. Navigate to this folder: C:\Documents and Settings\rjacquez\Application Data \Adobe\FrameMaker\9. I have included my local path, so you need to substitute with your own username. 2. Locate the Maker.ini file and ideally make a backup of it, just in case. 3. In the [APIClients] section of the maker.ini file, add the following line, again making sure you are including the correct path: RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll,all 4. You should now be able to launch RoboHelp and when you "link" FrameMaker files, the FrameMaker application should launch correctly. Please let me know and I will also post this on my blog below the message you left. Sorry about the troubles and I do thank you for using our TCS2 apps! Sincerely, RJ J?cquez Senior Product Evangelist Adobe Technical Communication Suite Adobe eLearning Suite http://blogs.adobe.com/rjacquez Twitter: @rjacquez -Original Message- From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of ri...@inficon.com Sent: Wednesday, December 09, 2009 5:15 AM To: framers at lists.frameusers.com Subject: TCS2 - Unable to install RoboHelp plugin for FrameMaker I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208 When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the message, "Unable to install RoboHelp plugin for FrameMaker. Please close FrameMaker and try again." Well, FrameMaker is not running. I've searched the Adobe site, and tried some Google searches, but can't seem to find a resolution to this problem. I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, Dual 22" monitors. Do you know how to resolve my problem, or can you point me to a TCS2 or Robohelp discussion list? Thanks for your help, Richard ___ You are currently subscribed to Framers as rjacquez at adobe.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/rjacquez%40adobe.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
TCS2 - Unable to install RoboHelp plugin for FrameMaker
First, Adobe provides free tech support for installation issues, and are often helpful once you wade through the phone hell. So I'd start there. My own first questions would be: Did you install, and are you running as a member of the Admin group? Did you check task or process manager to make sure that Frame isn't running? You can also ping the Tech Comm Suite Users' Group at http://groups.google.com/group/TCS-Users?lnk=srg&hl=en And there's an Adobe user-to-user forum in the Framemaker area -- Framemaker Integration, I think. Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Wed, Dec 9, 2009 at 8:14 AM, wrote: > I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208 > > When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the > message, "Unable to install RoboHelp plugin for FrameMaker. Please close > FrameMaker and try again." > > Well, FrameMaker is not running. > > I've searched the Adobe site, and tried some Google searches, but can't > seem to find a resolution to this problem. > > I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, > Dual 22" monitors. > > Do you know how to resolve my problem, or can you point me to a TCS2 or > Robohelp discussion list? > > Thanks for your help, > Richard > ___ > > > You are currently subscribed to Framers as art.campbell at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. >
TCS2 - Unable to install RoboHelp plugin for FrameMaker
I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208 When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the message, "Unable to install RoboHelp plugin for FrameMaker. Please close FrameMaker and try again." Well, FrameMaker is not running. I've searched the Adobe site, and tried some Google searches, but can't seem to find a resolution to this problem. I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, Dual 22" monitors. Do you know how to resolve my problem, or can you point me to a TCS2 or Robohelp discussion list? Thanks for your help, Richard
Re: TCS2 - Unable to install RoboHelp plugin for FrameMaker
First, Adobe provides free tech support for installation issues, and are often helpful once you wade through the phone hell. So I'd start there. My own first questions would be: Did you install, and are you running as a member of the Admin group? Did you check task or process manager to make sure that Frame isn't running? You can also ping the Tech Comm Suite Users' Group at http://groups.google.com/group/TCS-Users?lnk=srg&hl=en And there's an Adobe user-to-user forum in the Framemaker area -- Framemaker Integration, I think. Art Campbell art.campb...@gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Wed, Dec 9, 2009 at 8:14 AM, wrote: > I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208 > > When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the > message, "Unable to install RoboHelp plugin for FrameMaker. Please close > FrameMaker and try again." > > Well, FrameMaker is not running. > > I've searched the Adobe site, and tried some Google searches, but can't > seem to find a resolution to this problem. > > I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, > Dual 22" monitors. > > Do you know how to resolve my problem, or can you point me to a TCS2 or > Robohelp discussion list? > > Thanks for your help, > Richard > ___ > > > You are currently subscribed to Framers as art.campb...@gmail.com. > > Send list messages to fram...@lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscr...@lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listad...@frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
TCS2 - Unable to install RoboHelp plugin for FrameMaker
I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208 When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the message, "Unable to install RoboHelp plugin for FrameMaker. Please close FrameMaker and try again." Well, FrameMaker is not running. I've searched the Adobe site, and tried some Google searches, but can't seem to find a resolution to this problem. I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, Dual 22" monitors. Do you know how to resolve my problem, or can you point me to a TCS2 or Robohelp discussion list? Thanks for your help, Richard ___ You are currently subscribed to Framers as arch...@mail-archive.com. Send list messages to fram...@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
