Re: Is Apple's tech support that bad now?

2008-11-19 Thread Dan
At 8:20 AM -0600 11/19/2008, lampbay wrote: Apple care is so expensive that I've bought some backup older machines and probably will continue along those lines. Why pay for Apple care if it's half the price of a good, used or refurbished system? I'd rather put my money in a computer system

Is Apple's tech support that bad now?

2008-11-17 Thread Tom
Years ago when I needed help with a Mac, I called Apple and they actually sent a technician out to my house to replace a CD drive. But an AP article on the Web today makes it sound like things have changed a lot. Seems, to hear them tell it, you can hardly get any help from Apple now. Check out

Re: Is Apple's tech support that bad now?

2008-11-17 Thread Bruce Johnson
On Nov 17, 2008, at 10:44 AM, Tom wrote: Years ago when I needed help with a Mac, I called Apple and they actually sent a technician out to my house to replace a CD drive. But an AP article on the Web today makes it sound like things have changed a lot. Seems, to hear them tell it, you can

Re: Is Apple's tech support that bad now?

2008-11-17 Thread Dan
At 9:44 AM -0800 11/17/2008, Tom wrote: Check out this article that, at the end, makes Apple sound indifferent when somebody needs help with a Mac. http://tinyurl.com/6jozpf. Already covered earlier today in the G3-5-List thread Interesting article for your perusal and comment - Dan. -- -

Re: Is Apple's tech support that bad now?

2008-11-17 Thread MIKO's Support, Design and Development Services
On 11/17/08 9:44 AM, Tom [EMAIL PROTECTED] wrote: Years ago when I needed help with a Mac, I called Apple and they actually sent a technician out to my house to replace a CD drive. But an AP article on the Web today makes it sound like things have changed a lot. Seems, to hear them tell it,