Re: [galaxy-user] Problem with ftp connexion to Galaxy

2013-08-06 Thread Jennifer Jackson
Hello Fabrice, If you have not already done so, please reset your password and try again. This is our notice about the issue with accounts created during a short time window last May: http://wiki.galaxyproject.org/Main/Notices#May_29th_2013_FTP_login_resolution Best, Jen Galaxy team On 7/29

Re: [galaxy-user] Problem with ftp connexion to Galaxy

2013-07-29 Thread Jennifer Jackson
Hello, If you account was created during a specific time window, then resetting your password is necessary. Instructions are in our wiki here: http://wiki.galaxyproject.org/Main/Notices#May_29th_2013_FTP_login_resolution Also, double check that you are using FTP, and not SFTP, from the comman

Re: [galaxy-user] Problem with FTP

2013-07-18 Thread Jennifer Jackson
Hi Olivier, Thanks for letting us know about the issue. Please try again now. Very sorry for the trouble, Jen Galaxy team On 7/18/13 12:29 AM, GANDRILLON OLIVIER wrote: Hi I am trying to connect though FTP to transfer large files. Up to today everything went fine. But I tried many times to

Re: [galaxy-user] Problem with ftp server?

2013-07-01 Thread Jennifer Jackson
Hello Katrien, Our apologies - the FTP server has been restarted and should be functional as normal again. Please re-run and let us know if you continue to have issues. Thanks for reporting the problem, Jen Galaxy team On 6/28/13 2:33 AM, Katrien M. Devos wrote: I successfully uploaded file

Re: [galaxy-user] Problem with ftp transfer of large bam files

2012-07-06 Thread Hans Matsson
indeed see the files listed under "Upload File". All your items 1-4 below checked out as ok by the way and I was below the quota. Cheers /Hans From: Jennifer Jackson [mailto:j...@bx.psu.edu] Sent: den 4 juli 2012 22:39 To: Hans Matsson Cc: galaxy-u...@bx.psu.edu Subject: Re: [galaxy-use

Re: [galaxy-user] Problem with ftp transfer of large bam files

2012-07-04 Thread Jennifer Jackson
Helllo Hans, Some items to double check: 1 - The ftp server is: "main.g2.bx.psu.edu" 2 - Files are 50G or smaller. This is a hard limit - if your data is larger, a local or cloud instance will be needed: http://getgalaxy.org 3 - FileZilla reports that FTP is successful (there is a tab at the b