Re: [EXTERNAL] Re: IBM support portal Broken?
Multiple problems for me. My browser of choice, Opera doesn't work. IE on Win 7 doesn't work. Firefox works but not available on work desktop. Chrome allows me to log in, upload GIMXSID report but I can't use Download Director because Chrome doesn't support Java. Sheesh. I filled in their feedback form, like "how are we doing". I should have said terrible but I explained the different browser problems. Do IBM actually test this portal? On Thu, Aug 31, 2017 at 8:08 AM, Pommier, Rex <rpomm...@sfgmembers.com> wrote: > To (mis)quote a line from the Lord of the Rings movie. "And some things > that should not have been forgotten were lost. History became legend. > Legend became myth." > > Rex > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Dyck, Lionel B. (TRA) > Sent: Wednesday, August 30, 2017 12:38 PM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: [EXTERNAL] Re: IBM support portal Broken? > > I called to report the issue, the voice recording suggested going to > ibm.com/support which was a mostly blank page that had zero info other > than an option to translate the page into some other language. I pressed > the button for a Sev 1, thinking that would be the quickest, and after 5+ > minutes listening to a recording got to talk to someone who didn't know > what to do as the support site is not a valid 'product'. She volunteered to > inform her supervisor/lead. > > One little step (maybe) > > Where is the legendary IBM support and service and RAS? > > -- > Lionel B. Dyck > Mainframe Systems Programmer - TRA > > > > > The information contained in this message is confidential, protected from > disclosure and may be legally privileged. If the reader of this message is > not the intended recipient or an employee or agent responsible for > delivering this message to the intended recipient, you are hereby notified > that any disclosure, distribution, copying, or any action taken or action > omitted in reliance on it, is strictly prohibited and may be unlawful. If > you have received this communication in error, please notify us immediately > by replying to this message and destroy the material in its entirety, > whether in electronic or hard copy format. Thank you. > > > -- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > -- Wayne V. Bickerdike -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: [EXTERNAL] Re: IBM support portal Broken?
To (mis)quote a line from the Lord of the Rings movie. "And some things that should not have been forgotten were lost. History became legend. Legend became myth." Rex -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dyck, Lionel B. (TRA) Sent: Wednesday, August 30, 2017 12:38 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: [EXTERNAL] Re: IBM support portal Broken? I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead. One little step (maybe) Where is the legendary IBM support and service and RAS? -- Lionel B. Dyck Mainframe Systems Programmer - TRA The information contained in this message is confidential, protected from disclosure and may be legally privileged. If the reader of this message is not the intended recipient or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, distribution, copying, or any action taken or action omitted in reliance on it, is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and destroy the material in its entirety, whether in electronic or hard copy format. Thank you. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
Re: [EXTERNAL] Re: IBM support portal Broken?
Standard refrain: The "new tools" are not as reliable, functional or available as the tools they are replacing" -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dyck, Lionel B. (TRA) Sent: Wednesday, August 30, 2017 12:38 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: [EXTERNAL] Re: IBM support portal Broken? I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead. One little step (maybe) Where is the legendary IBM support and service and RAS? -- Lionel B. Dyck Mainframe Systems Programmer - TRA -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 12:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: [EXTERNAL] Re: IBM support portal Broken? IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support > > > > ::DISCLAIMER:: > > > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > E-mail transmission is not guaranteed to be secure or error-free as > information could be intercepted, corrupted, lost, destroyed, arrive late or > incomplete, or may contain viruses in transmission. The e mail and its > contents (with or without referred errors) shall therefore not attach any > liability on the originator or HCL or its affiliates. > Views or opinions, if any, presented in this email are solely those of the > author and may not necessarily reflect the views or opinions of HCL or its > affiliates. Any form of reproduction, dissemination, copying, disclosure, > modification, distribution and / or publication of this message without the > prior written con
Re: [EXTERNAL] Re: IBM support portal Broken?
I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead. One little step (maybe) Where is the legendary IBM support and service and RAS? -- Lionel B. Dyck Mainframe Systems Programmer - TRA -Original Message- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Dan Little Sent: Wednesday, August 30, 2017 12:23 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: [EXTERNAL] Re: IBM support portal Broken? IE11 here too and people are having to use Chrome. On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <cheryl.l.tur...@irs.gov>, wrote: > Some of us don't have the leisure of changing our browser option or version, > so I certainly hope that's not the fix. > > Right now IBMLINK prompts for userid/password but after supplying, just sits > there like it didn't understand (no spinning/thinking wheel). I reported the > problem we are experiencing to IBM. > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@listserv.ua.edu] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:04 AM > To: IBM-MAIN@listserv.ua.edu > Subject: Re: IBM support portal Broken? > > Oh, and I should have added that some of my team mates noticed it already > last week, but neglected to tell anyone, they just moved over to Firefox > which works. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Jousma, David > Sent: Wednesday, August 30, 2017 11:02 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > We have been running into this. At the bank we are still on IE 11. > Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer > MS Edge seems to work, but my workstation is still Win7. > > _ > Dave Jousma > Manager Mainframe Engineering, Assistant Vice President david.jou...@53.com > 1830 East Paris, Grand Rapids, MI 49546 MD RSCB2H p 616.653.8429 f > 616.653.2717 > > -Original Message- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Allan Staller > Sent: Wednesday, August 30, 2017 9:56 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: IBM support portal Broken? > > **CAUTION EXTERNAL EMAIL** > > **DO NOT open attachments or click on links from unknown senders or > unexpected emails** > > Get partial display of support portal Home Page. > > https://www.ibm.com/support/home/entry/portal/support > > > > ::DISCLAIMER:: > > > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > E-mail transmission is not guaranteed to be secure or error-free as > information could be intercepted, corrupted, lost, destroyed, arrive late or > incomplete, or may contain viruses in transmission. The e mail and its > contents (with or without referred errors) shall therefore not attach any > liability on the originator or HCL or its affiliates. > Views or opinions, if any, presented in this email are solely those of the > author and may not necessarily reflect the views or opinions of HCL or its > affiliates. Any form of reproduction, dissemination, copying, disclosure, > modification, distribution and / or publication of this message without the > prior written consent of authorized representative of HCL is strictly > prohibited. If you have received this email in error please delete it and > notify the sender immediately. > Before opening any email and/or attachments, please check them for viruses > and other defects. > > -
