AW: AW: CA7 with service now

2017-06-30 Thread Werner Kuehnel
List [mailto:IBM-MAIN@LISTSERV.UA.EDU] Im Auftrag von David Crayford Gesendet: Donnerstag, 29. Juni 2017 14:51 An: IBM-MAIN@LISTSERV.UA.EDU Betreff: Re: AW: CA7 with service now We use Jira but we're a vendor lab not a production site. Do you run cURL directly from NetView or submit a batch

Re: AW: CA7 with service now

2017-06-29 Thread David Crayford
We use Jira but we're a vendor lab not a production site. Do you run cURL directly from NetView or submit a batch job? On 29/06/2017 7:11 PM, Werner Kuehnel wrote: Nathan, I don't know ServiceNow, but we create automatically tickets for abending jobs or jobs with RC > 4 in JIRA ticketing syst

Re: AW: CA7 with service now

2017-06-29 Thread Brian France
Here we use CA-OPS to do this. There's rexx code that looks for certain items, can exclude jobs if need be and creates an email that goes to our circus now system. On 6/29/2017 7:11 AM, Werner Kuehnel wrote: Nathan, I don't know ServiceNow, but we create automatically tickets for abending job

AW: CA7 with service now

2017-06-29 Thread Werner Kuehnel
Nathan, I don't know ServiceNow, but we create automatically tickets for abending jobs or jobs with RC > 4 in JIRA ticketing system. This is done with REST services and cURL from a REXX (started by NetView). Probably ServiceNow offers also a REST API you can use. If you need more information plea