Re: [JAWS-Users] Jaws 14 freezing with outlook 2010
All, We have also determined that some users have not updated their Outlook 2010 and this has caused some issues. Please update to Outlook 2010 SP1 if you have not already. Regards, Eric Damery -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Geovanni Bahena Sent: Thursday, October 25, 2012 10:33 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 14 freezing with outlook 2010 All, This is really bran new outlook support that FS worked on. Any problems you may have, I advise everyone to contact support and report the issues you are having. As I understand it, they are working on an update that will be released in November now. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Diane Giannetti Sent: Thursday, October 25, 2012 9:30 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Jaws 14 freezing with outlook 2010 I have also had the problem of jaws 14 freezing with outlook 2010. It appears that I have no problems with regular email messages or jaws messages, but when I have messages that involve links and I try to get into a link, it either will freeze or give me blanks. I was advised to uninstall and reinstall jaws 14 to see what happens. I had an old email that still gave me trouble. So I am waiting for a new email with links to come in to see what happens. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 14 freezing with outlook 2010
Jim, You should be able to get outlook service pack 1 in windows update. Keep in mind that it won't say outlook, it will be ms office service pack 1. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of jim Sent: Friday, October 26, 2012 11:27 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Jaws 14 freezing with outlook 2010 Hi Eric: I have been helping Diane with trying to fix her outlook problem. We spent about four hours on the phone with tech support yesterday. They were very helpful and patient with us. However, she has the same problems going on, Jaws freezing up and still losing speech, or after waiting for a minute or two we get blank messages instead. the last suggestion from the Jaws tech. was to uninstall Jaws 14 and all shared conponents which I helped her do after we finished the call with the Jaws tech. person. I helped her reinstall Jaws 14 using narator, after finishing this long process of talking on the phone with tech. support and walking her through all these suggestions we are still having the same problems with Jaws 14 and outlook on her computer. How do I go about having her check for this update for Outlook 2010? Any help would be appreciated, thank you in advance... Jim: I've LearnedThat life is like a roll of toilet Paper. The Closer it gets to the end, the faster it goes. God bless: GO BUCKS!!! For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 14 freezing with outlook 2010
I can't seem to find anything about office updates in windows updates on windows 7? -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Eric Damery Sent: 26 October 2012 12:48 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 14 freezing with outlook 2010 All, We have also determined that some users have not updated their Outlook 2010 and this has caused some issues. Please update to Outlook 2010 SP1 if you have not already. Regards, Eric Damery -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Geovanni Bahena Sent: Thursday, October 25, 2012 10:33 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 14 freezing with outlook 2010 All, This is really bran new outlook support that FS worked on. Any problems you may have, I advise everyone to contact support and report the issues you are having. As I understand it, they are working on an update that will be released in November now. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Diane Giannetti Sent: Thursday, October 25, 2012 9:30 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Jaws 14 freezing with outlook 2010 I have also had the problem of jaws 14 freezing with outlook 2010. It appears that I have no problems with regular email messages or jaws messages, but when I have messages that involve links and I try to get into a link, it either will freeze or give me blanks. I was advised to uninstall and reinstall jaws 14 to see what happens. I had an old email that still gave me trouble. So I am waiting for a new email with links to come in to see what happens. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 14 freezing with outlook 2010
Hello; Firstly; If I recall correctly; Office service pack 1 was released 2011 in june. To find out whether you have the service pack installed, 1, control panel; 2, programs and features; 3, now tab and enter on, View installed updates link, 4, now press the letter m= Microsoft office service pack 1 -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of André van Deventer Sent: Friday, October 26, 2012 1:05 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 14 freezing with outlook 2010 I can't seem to find anything about office updates in windows updates on windows 7? -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Eric Damery Sent: 26 October 2012 12:48 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 14 freezing with outlook 2010 All, We have also determined that some users have not updated their Outlook 2010 and this has caused some issues. Please update to Outlook 2010 SP1 if you have not already. Regards, Eric Damery -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Geovanni Bahena Sent: Thursday, October 25, 2012 10:33 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Jaws 14 freezing with outlook 2010 All, This is really bran new outlook support that FS worked on. Any problems you may have, I advise everyone to contact support and report the issues you are having. As I understand it, they are working on an update that will be released in November now. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Diane Giannetti Sent: Thursday, October 25, 2012 9:30 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Jaws 14 freezing with outlook 2010 I have also had the problem of jaws 14 freezing with outlook 2010. It appears that I have no problems with regular email messages or jaws messages, but when I have messages that involve links and I try to get into a link, it either will freeze or give me blanks. I was advised to uninstall and reinstall jaws 14 to see what happens. I had an old email that still gave me trouble. So I am waiting for a new email with links to come in to see what happens. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Jaws 14 freezing with outlook 2010
All, This is really bran new outlook support that FS worked on. Any problems you may have, I advise everyone to contact support and report the issues you are having. As I understand it, they are working on an update that will be released in November now. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Diane Giannetti Sent: Thursday, October 25, 2012 9:30 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Jaws 14 freezing with outlook 2010 I have also had the problem of jaws 14 freezing with outlook 2010. It appears that I have no problems with regular email messages or jaws messages, but when I have messages that involve links and I try to get into a link, it either will freeze or give me blanks. I was advised to uninstall and reinstall jaws 14 to see what happens. I had an old email that still gave me trouble. So I am waiting for a new email with links to come in to see what happens. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
