On Friday, 2012-02-24, Martin Gräßlin wrote:
On Friday 24 February 2012 19:32:10 Andras Mantia wrote:
On Friday, February 24, 2012 06:10:23 PM Thomas Lübking wrote:
Am 24.02.2012, 09:44 Uhr, schrieb Andras Mantia aman...@kde.org:
If you can moderate it, it means you have time and
On 02/22/12 20:41, David Faure wrote:
On Wednesday 22 February 2012 16:15:45 Giorgos Tsiapaliwkas wrote:
Hello,
Toma's blog
posthttp://www.omat.nl/2012/02/18/sysadmin-needs-help-with-bugzilla-instal
lation/ inspired
me to send you this mail.
Right now our bugzilla is a mess. We have so many
On Sat, Feb 25, 2012 at 03:06, dE . wrote:
I tend to think closing duplicate bugs and checking wish list issues can be
done by a non-developer contributers. In which case there should be an
option by which a particular user can be CCd to for a specific program(s).
There should be an entry
On Fri, Feb 24, 2012 at 8:06 PM, Martin Gräßlin mgraess...@kde.org wrote:
On Friday 24 February 2012 02:15:54 Sven Burmeister wrote:
Am Mittwoch, 22. Februar 2012, 19:00:26 schrieb Martin Gräßlin:
Personally I'm not sure whether the MeeGo bugzilla can be compared to
the KDE one (technical
On Friday 24 February 2012 21:03:42 Ben Cooksley wrote:
On Fri, Feb 24, 2012 at 8:06 PM, Martin Gräßlin mgraess...@kde.org wrote:
On Friday 24 February 2012 02:15:54 Sven Burmeister wrote:
Am Mittwoch, 22. Februar 2012, 19:00:26 schrieb Martin Gräßlin:
Personally I'm not sure whether the
On Friday, February 24, 2012 08:06:41 Martin Gräßlin wrote:
Consider that we have to ask again and again for all those things to find
out in the end that it is a known issue with $foo driver in combination
with $bar feature. All these things could so easily be handled by a first
level
On Thursday, February 23, 2012 04:57:16 PM David Edmundson wrote:
First of all, the bugzilla is supposed to be a communication tool between
the user and the developer.
Or is it?
If I understand Martin correctly, he wants bugzilla to be a list of
things broken in my app, not a
On Fri, 24 Feb 2012, Alex Merry wrote:
On 24/02/12 09:22, Thorsten Zachmann wrote:
Why not have a state for bugs that you know are worth fixing? Then the
developers can concentrate on those and Other people can do the initial
cleaning to get the bugs to a state they can be closed or the proper
On Friday 24 February 2012, Martin Gräßlin wrote:
On Friday 24 February 2012 21:03:42 Ben Cooksley wrote:
On Fri, Feb 24, 2012 at 8:06 PM, Martin Gräßlin mgraess...@kde.org
...
Consider that we have to ask again and again for all those things to
find out in the end that it is a known
On Friday 24 February 2012, Ben Cooksley wrote:
On Fri, Feb 24, 2012 at 11:41 AM, Kevin Ottens er...@kde.org wrote:
On Thursday 23 February 2012 17:39:12 Trever Fischer wrote:
Random, possibly entirely unhelpful suggestion: Perhaps using our
redmine install of projects.kde.org for this kind
Am 24.02.2012, 09:44 Uhr, schrieb Andras Mantia aman...@kde.org:
Bugzilla is not a to-do list, it is for what else... a bug (and wishlist)
reporting tool for users.
The problem here that this is noise prone and the low entropy isn't
helping anyone (and i'm not talking about users should not
On Friday, February 24, 2012 06:10:23 PM Thomas Lübking wrote:
Am 24.02.2012, 09:44 Uhr, schrieb Andras Mantia aman...@kde.org:
Bugzilla is not a to-do list, it is for what else... a bug (and wishlist)
reporting tool for users.
The problem here that this is noise prone and the low entropy
On Friday 24 February 2012 19:32:10 Andras Mantia wrote:
On Friday, February 24, 2012 06:10:23 PM Thomas Lübking wrote:
Am 24.02.2012, 09:44 Uhr, schrieb Andras Mantia aman...@kde.org:
Bugzilla is not a to-do list, it is for what else... a bug (and
wishlist)
reporting tool for users.
On 2012-02-22, David Faure fa...@kde.org wrote:
up with was the few cases where bugs turned into actual political flamewars;
his answer was obviously give rights to everyone, and remove rights when
someone abuses them. This is also what we do for SVN/GIT, so why don't we do
this for
Am Freitag, 24. Februar 2012, 08:06:41 schrieb Martin Gräßlin:
My claim is that most of that user support only ends-up in bugzilla
because people did not get help somewhere else, e.g. because only
developers are familiar enough with the code to understand the issue.
No, that is clearly
Am Freitag, 24. Februar 2012, 18:51:11 schrieb Martin Gräßlin:
On Friday 24 February 2012 19:32:10 Andras Mantia wrote:
On Friday, February 24, 2012 06:10:23 PM Thomas Lübking wrote:
Am 24.02.2012, 09:44 Uhr, schrieb Andras Mantia aman...@kde.org:
Bugzilla is not a to-do list, it is for
On Friday 24 February 2012 19:11:12 Sven Burmeister wrote:
Am Freitag, 24. Februar 2012, 08:06:41 schrieb Martin Gräßlin:
My claim is that most of that user support only ends-up in bugzilla
because people did not get help somewhere else, e.g. because only
developers are familiar enough
On Friday, February 24, 2012 06:51:11 PM Martin Gräßlin wrote:
- first level support
issues are not opened on the bug tracker but in a user support management
system - e.g. forums.kde.org. Only if the supporters figure out that there
is a real bug, they will open a bug report. This is high
On Friday 24 February 2012 19:27:09 Sven Burmeister wrote:
yes, of course, we have to help the users. But they need to get a tool for
user support, not a tool for developer communication. We need a
first-level- support to help the users. Developers are the
third-level-support.
I doubt
On Fri, Feb 24, 2012 at 8:44 AM, Andras Mantia aman...@kde.org wrote:
On Thursday, February 23, 2012 04:57:16 PM David Edmundson wrote:
First of all, the bugzilla is supposed to be a communication tool between
the user and the developer.
Or is it?
If I understand Martin correctly, he wants
On Friday, February 24, 2012 07:28:33 PM Martin Gräßlin wrote:
User asking on distro/KDE mailinglist/forum/IRC because xyz does not work.
1. he gets an answer
1.1 known bug
1.2 me too - the user might open a bug report
1.3 it works like this…
2. he does not get an answer
On Friday 24 February 2012 20:31:46 Andras Mantia wrote:
On Friday, February 24, 2012 06:51:11 PM Martin Gräßlin wrote:
- first level support
issues are not opened on the bug tracker but in a user support management
system - e.g. forums.kde.org. Only if the supporters figure out that
On Thursday, February 23, 2012 11:57:16 AM David Edmundson wrote:
First of all, the bugzilla is supposed to be a communication tool between
the user and the developer.
Or is it?
If I understand Martin correctly, he wants bugzilla to be a list of
things broken in my app, not a
On Fri, Feb 24, 2012 at 11:41 AM, Kevin Ottens er...@kde.org wrote:
On Thursday 23 February 2012 17:39:12 Trever Fischer wrote:
Random, possibly entirely unhelpful suggestion: Perhaps using our redmine
install of projects.kde.org for this kind of task tracking? I'd love to see
p.k.o be used as
Am Mittwoch, 22. Februar 2012, 12:38:38 schrieb Antonis Tsiapaliokas:
For e.x., someone is a core developer, someone is on release team or
someone else is a sysadmin and some others are taking critical decisions
about the feature of KDE. I don't think that neither of them was there
where he
Am Mittwoch, 22. Februar 2012, 19:00:26 schrieb Martin Gräßlin:
Personally I'm not sure whether the MeeGo bugzilla can be compared to
the KDE one (technical oriented vs. user oriented). From my personal
experience (KWin bugtracker is felt 90 % a user support forum)
My claim is that most of
On Friday 24 February 2012 02:15:54 Sven Burmeister wrote:
Am Mittwoch, 22. Februar 2012, 19:00:26 schrieb Martin Gräßlin:
Personally I'm not sure whether the MeeGo bugzilla can be compared to
the KDE one (technical oriented vs. user oriented). From my personal
experience (KWin bugtracker
Hello,
Toma's blog
posthttp://www.omat.nl/2012/02/18/sysadmin-needs-help-with-bugzilla-installation/
inspired
me to send you this mail.
Right now our bugzilla is a mess. We have so many bug entries which we
can't handle.
Everyone is able to open a new bug, but only a few people are able to
On Wednesday 22 February 2012 16:15:45 Giorgos Tsiapaliwkas wrote:
Hello,
Toma's blog
posthttp://www.omat.nl/2012/02/18/sysadmin-needs-help-with-bugzilla-instal
lation/ inspired
me to send you this mail.
Right now our bugzilla is a mess. We have so many bug entries which we
can't
On Wed, Feb 22, 2012 at 4:11 PM, David Faure fa...@kde.org wrote:
give rights to everyone, and remove rights when
someone abuses them. This is also what we do for SVN/GIT, so why don't we do
this for bugzilla? Presuming people are innocent upfront, rather than guilty
What we do for SVN/Git is
On Wednesday 22 February 2012 11:57:25 Parker Coates wrote:
On Wed, Feb 22, 2012 at 10:23, Stefan Majewsky wrote:
On Wed, Feb 22, 2012 at 4:11 PM, David Faure wrote:
give rights to everyone, and remove rights when
someone abuses them. This is also what we do for SVN/GIT, so why don't
we
The suggestion remains: to allow everyone to edit and close bugs, as is
apparently the case in some other bug trackers.
+1.
Worked fine on the MeeGo bugzilla for instance, I previously used.
Best Regards,
Laszlo Papp
Am 22.02.2012 18:13, schrieb Laszlo Papp:
The suggestion remains: to allow everyone to edit and close bugs, as
is
apparently the case in some other bug trackers.
+1.
Worked fine on the MeeGo bugzilla for instance, I previously used.
Personally I'm not sure whether the MeeGo bugzilla can be
On Wednesday, February 22, 2012 07:00:26 PM Martin Gräßlin wrote:
Am 22.02.2012 18:13, schrieb Laszlo Papp:
The suggestion remains: to allow everyone to edit and close bugs, as
is
apparently the case in some other bug trackers.
+1.
Worked fine on the MeeGo bugzilla for instance, I
Am 22.02.2012, 16:11 Uhr, schrieb David Faure fa...@kde.org:
In case that a user finds a true bug, he can go to the project's irc
and
to ask from someone to
open the new bug.
Doesn't sound very open
[Disclaimer: Describing a custom, proprietary and vastly expensive system
;-)
No
On Wed, Feb 22, 2012 at 7:11 AM, David Faure fa...@kde.org wrote:
Doesn't sound very open
--
David Faure, fa...@kde.org, http://www.davidfaure.fr
Sponsored by Nokia to work on KDE, incl. KDE Frameworks 5
First of all, the bugzilla is supposed to be a communication tool between
the user
On Wednesday, February 22, 2012 04:11:57 PM David Faure wrote:
He asked me why we don't do this, and the only reply I could come
up with was the few cases where bugs turned into actual political
flamewars; his answer was obviously give rights to everyone, and remove
rights when someone
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