RE: I am baffled with the accessibility team.

to find out if you can call them using a local number from your own country. Thanks. Kawal. From: macvisionaries@googlegroups.com On Behalf Of Anders Holmberg Sent: Sunday, May 22, 2022 5:06 PM To: 'Tim Kilburn' via MacVisionaries Subject: Re: I am baffled with the accessibility team

Re: I am baffled with the accessibility team.

I agree, Still appreciate the calls I made myself earlier this year, both of which were wonderful. On Fri, 27 May 2022, dan d. wrote: I called 2 days ago and was asked what my disability is. We then went right into my issue. Perhaps callers can make a point to mention this at the

Re: I am baffled with the accessibility team.

I called 2 days ago and was asked what my disability is. We then went right into my issue. Perhaps callers can make a point to mention this at the start. On Fri, 27 May 2022, Bill Gallik wrote: > I must say, this certainly is a serious problem. I haven???t called in for > about 18 months

Re: I am baffled with the accessibility team.

I must say, this certainly is a serious problem. I haven’t called in for about 18 months so wasn’t aware of this poorly thought out policy. * * * * * * * * * * * * - Bill from Ino, Wisconsin - "In our daily lives, we must see that it is not happiness that makes us grateful," - "but the

Re: I am baffled with the accessibility team.

Hi, This changed about a year ago or so. Something to do with making sure that the accessibility team is dealing with accessibility issues instead of regular OS features. Definitely not well thought out as the people who aren’t a part of the Accessibility team often don’t know how to assist

Re: I am baffled with the accessibility team.

I keep being referred to the regular support because they only work on problems with the accessibility features. They tell me they aren’t able to help when I call them about , say trying to synch my new AirPods. The person I then speak with keeps giving me visual instruction like tap the blue

Re: I am baffled with the accessibility team.

Hi! Since I am not in the u s I am not able to call the accessibility number. So forget the support number. Its when I do reports to the accessibil...@apple.com I sometimes get very strange answers. But as long they are aware of the issues its great. /A > 22 maj

Re: I am baffled with the accessibility team.

I’m chiming in on this thread to offer some pointers. I can honestly state that I’ve had very effective experiences with the assistance from the access-ability team. These pointers follow: First and foremost, make certain the technical support person you are working with is fully aware of

Re: I am baffled with the accessibility team.

This fits with my experience as well. My sense is that the caliber of the people on the accessibility team has fallen substantially. I think they either used to hire people who already knew accessibility well, or trained the people they hired very well. It seems like now they just hire

Re: I am baffled with the accessibility team.

I always send screen videos to the accessibility team and get back kind of personalized very interested e-Mails. But sometimes my guess is it’s a sighted person at the other end without much VoiceOver experiences. But anyway since I send screen videos my bug reports are much more effective than

Re: I am baffled with the accessibility team.

speaking personally? My guess would be several people managing several things at the same time. I might add that my personal experiences with apple accessibility have been uniformly off the charts amazing...and I am far far far from an apple product user. My personal suggestion is this. If

I am baffled with the accessibility team.

Hi! I actually sent a mail to the accessibility team about the unlabeled buttons in messages ap when answering a message. They replied to me and when they did it looked like this was something new to them. They wanted to investigate this issue. But I know that at least Donna has sent mails to