Re: trouble upgrading MacBook Pro 2019 to Monterey

2022-01-03 Thread Brad Snyder 
As said by Roseanne Rosanna Danna, on those early SNL Weekend Updates, "It's 
always something."

- Brad -

On Jan 3, 2022, at 16:09, Raul Gallegos  wrote:

Hello everyone and happy New Year if you celebrate it.


I'm writing to report success! The final fix was completely reformatting the 
hard drive, installing Mohave, and then immediately upgrading to Monterey. I 
had so many things, and thought I had done a recovery, but now that I think of 
it, when I did the recovery, I had done it without reformatting the drive. In 
any case, all is well and my wife is now enjoying this MBP 2019 for her daily 
work. Now, it's onto other customization.


Thanks everyone for your wonderful suggestions.


On 12/27/2021 3:25 PM, matthew dyer wrote:
> Hi,
> 
> I w9ould do a clean install consideringg that you are jumping several 
> versions behind.   This should give you a clean install truly.
> 
> Matthew
> 
> 
> 
>> On Dec 27, 2021, at 10:14 AM, Raul Gallegos  wrote:
>> 
>> Hello everyone, I have recently purchased a MacBook Pro 2019 from someone 
>> who has upgraded to something else. This Mac was reset to all factory 
>> defaults and there are no problems there. It is currently using Mohave and 
>> is running fine. I am trying to upgrade it to the Monterey OS but running 
>> into a snag. After the download is done and I choose to upgrade, the 
>> standard Agree of license terms comes up. I do that, and then it gets stuck 
>> on checking with (null), no percentage. No other windows seem to be open. I 
>> have tried shutting it down and starting over, I have removed the install 
>> icon from the Applications finder folder and re-downloaded the 12 GB size 
>> file, and I have connected and reconnected it to the WiFi. Still, no go. Do 
>> others have ideas of what else I may be able to try? I have not done any 
>> other kind of configuration or customization other than the standard Apple 
>> ID and one Gmail account on it, so if I need to erase it completely and 
>> start all over, no data will get lost.
>> 
>> 
>> Thanks all for any suggestions you may offer.
>> 
>> 
>> /Raul
>> 
>> 
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Re: trouble upgrading MacBook Pro 2019 to Monterey

2022-01-03 Thread Raul Gallegos 

Hello everyone and happy New Year if you celebrate it.


I'm writing to report success! The final fix was completely reformatting 
the hard drive, installing Mohave, and then immediately upgrading to 
Monterey. I had so many things, and thought I had done a recovery, but 
now that I think of it, when I did the recovery, I had done it without 
reformatting the drive. In any case, all is well and my wife is now 
enjoying this MBP 2019 for her daily work. Now, it's onto other 
customization.



Thanks everyone for your wonderful suggestions.


On 12/27/2021 3:25 PM, matthew dyer wrote:

Hi,

I w9ould do a clean install consideringg that you are jumping several versions 
behind.   This should give you a clean install truly.

Matthew




On Dec 27, 2021, at 10:14 AM, Raul Gallegos  wrote:

Hello everyone, I have recently purchased a MacBook Pro 2019 from someone who 
has upgraded to something else. This Mac was reset to all factory defaults and 
there are no problems there. It is currently using Mohave and is running fine. 
I am trying to upgrade it to the Monterey OS but running into a snag. After the 
download is done and I choose to upgrade, the standard Agree of license terms 
comes up. I do that, and then it gets stuck on checking with (null), no 
percentage. No other windows seem to be open. I have tried shutting it down and 
starting over, I have removed the install icon from the Applications finder 
folder and re-downloaded the 12 GB size file, and I have connected and 
reconnected it to the WiFi. Still, no go. Do others have ideas of what else I 
may be able to try? I have not done any other kind of configuration or 
customization other than the standard Apple ID and one Gmail account on it, so 
if I need to erase it completely and start all over, no data will get lost.


Thanks all for any suggestions you may offer.


/Raul


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Re: trouble upgrading MacBook Pro 2019 to Monterey

2021-12-29 Thread Raul Gallegos 
Hi all. Well, still no go. I also thought that it might be some kind of 
authentication prompt. However, trying out FN+VO+1,1 on this MBP 2019 
did not work either. It showed me the available windows to switch into 
and non e were a password prompt. I contacted Apple accessibility and 
the person was equally stumped. He tried directing me to download the OS 
update from the App Store instead of using the Update section from About 
my Mac and that did not work either. he tried having me download an 
earlier OS but it was not found in the App Store either. Brad, if your 
offer of Catalina is still good, let's make that happen and I can try 
this way. The Apple rep got a screen shot of the null screen when the 
update is trying to process and the issue was escalated. So far, I am 
waiting to hear back from them. Maybe this Friday, maybe next week. I 
also found a guide on installing the update using a bootable USB drive, 
but I can't get the Mac to boot from the drive even though I gave it 
what I think are the right terminal commands. The guide I found is from 
this site: 
https://www.cleverfiles.com/howto/clean-install-macos-monterey.html



Meanwhile, things are working fine with Mohave. However, if this mystery 
can be solved, that will be wonderful.




If there are other ideas, please let me know.


On 12/27/2021 6:49 PM, Brad Snyder wrote:

I agree.  This is so obvious, I should have thought of this myself.
/
- Brad -/




On Dec 27, 2021, at 10:59, 'Tim Kilburn' via MacVisionaries 
 wrote:


Hi,

I suspect that it’s asking you to enter your password for the 
computer.  Upgrading from Mojave to Monterey is perfectly normal and 
supported.  If just entering your password then pressing return does 
not get it started, use the Application Chooser, VO-f1-f1, down to 
system Dialogs, and there should be an authentication dialog waiting 
for your attention.


Later…


Tim Kilburn
Jamf Certified Tech
Apple Professional Learning Specialist
Apple Teacher
(with Swift Playgrounds Recognition)
Fort McMurray, AB Canada


On Dec 27, 2021, at 09:15, Herbie Allen  wrote:

I was thinking the same thing, although the Apple help page makes it 
sound like you should be able to upgrade directly from Mohave.



On Dec 27, 2021, at 10:08, Brad Snyder  wrote:

I would try updating to macOS Catalina first, and then do the update 
to Monterey.
If you have a problem finding the Catalina installer, contact me off 
list, and I can get it to you.


HTH.

- Brad -

On Dec 27, 2021, at 09:14, Raul Gallegos  wrote:

Hello everyone, I have recently purchased a MacBook Pro 2019 from 
someone who has upgraded to something else. This Mac was reset to 
all factory defaults and there are no problems there. It is 
currently using Mohave and is running fine. I am trying to upgrade 
it to the Monterey OS but running into a snag. After the download is 
done and I choose to upgrade, the standard Agree of license terms 
comes up. I do that, and then it gets stuck on checking with (null), 
no percentage. No other windows seem to be open. I have tried 
shutting it down and starting over, I have removed the install icon 
from the Applications finder folder and re-downloaded the 12 GB size 
file, and I have connected and reconnected it to the WiFi. Still, no 
go. Do others have ideas of what else I may be able to try? I have 
not done any other kind of configuration or customization other than 
the standard Apple ID and one Gmail account on it, so if I need to 
erase it completely and start all over, no data will get lost.



Thanks all for any suggestions you may offer.


/Raul


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Re: trouble upgrading MacBook Pro 2019 to Monterey

2021-12-27 Thread Brad Snyder 
I agree.  This is so obvious, I should have thought of this myself.

- Brad -




On Dec 27, 2021, at 10:59, 'Tim Kilburn' via MacVisionaries 
 wrote:

Hi,

I suspect that it’s asking you to enter your password for the computer.  
Upgrading from Mojave to Monterey is perfectly normal and supported.  If just 
entering your password then pressing return does not get it started, use the 
Application Chooser, VO-f1-f1, down to system Dialogs, and there should be an 
authentication dialog waiting for your attention.

Later…


Tim Kilburn
Jamf Certified Tech
Apple Professional Learning Specialist
Apple Teacher
(with Swift Playgrounds Recognition)
Fort McMurray, AB Canada

> On Dec 27, 2021, at 09:15, Herbie Allen  > wrote:
> 
> I was thinking the same thing, although the Apple help page makes it sound 
> like you should be able to upgrade directly from Mohave.
> 
>> On Dec 27, 2021, at 10:08, Brad Snyder > > wrote:
>> 
>> I would try updating to macOS Catalina first, and then do the update to 
>> Monterey.
>> If you have a problem finding the Catalina installer, contact me off list, 
>> and I can get it to you.
>> 
>> HTH.
>> 
>> - Brad -
>> 
>> On Dec 27, 2021, at 09:14, Raul Gallegos > > wrote:
>> 
>> Hello everyone, I have recently purchased a MacBook Pro 2019 from someone 
>> who has upgraded to something else. This Mac was reset to all factory 
>> defaults and there are no problems there. It is currently using Mohave and 
>> is running fine. I am trying to upgrade it to the Monterey OS but running 
>> into a snag. After the download is done and I choose to upgrade, the 
>> standard Agree of license terms comes up. I do that, and then it gets stuck 
>> on checking with (null), no percentage. No other windows seem to be open. I 
>> have tried shutting it down and starting over, I have removed the install 
>> icon from the Applications finder folder and re-downloaded the 12 GB size 
>> file, and I have connected and reconnected it to the WiFi. Still, no go. Do 
>> others have ideas of what else I may be able to try? I have not done any 
>> other kind of configuration or customization other than the standard Apple 
>> ID and one Gmail account on it, so if I need to erase it completely and 
>> start all over, no data will get lost.
>> 
>> 
>> Thanks all for any suggestions you may offer.
>> 
>> 
>> /Raul
>> 
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> mk...@ucla.edu  and your owner is Cara Quinn - you 
>> can reach Cara at caraqu...@caraquinn.com 
>> 
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
>> 
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Re: trouble upgrading MacBook Pro 2019 to Monterey

2021-12-27 Thread matthew dyer 
Hi,

I w9ould do a clean install consideringg that you are jumping several versions 
behind.   This should give you a clean install truly.

Matthew



> On Dec 27, 2021, at 10:14 AM, Raul Gallegos  wrote:
> 
> Hello everyone, I have recently purchased a MacBook Pro 2019 from someone who 
> has upgraded to something else. This Mac was reset to all factory defaults 
> and there are no problems there. It is currently using Mohave and is running 
> fine. I am trying to upgrade it to the Monterey OS but running into a snag. 
> After the download is done and I choose to upgrade, the standard Agree of 
> license terms comes up. I do that, and then it gets stuck on checking with 
> (null), no percentage. No other windows seem to be open. I have tried 
> shutting it down and starting over, I have removed the install icon from the 
> Applications finder folder and re-downloaded the 12 GB size file, and I have 
> connected and reconnected it to the WiFi. Still, no go. Do others have ideas 
> of what else I may be able to try? I have not done any other kind of 
> configuration or customization other than the standard Apple ID and one Gmail 
> account on it, so if I need to erase it completely and start all over, no 
> data will get lost.
> 
> 
> Thanks all for any suggestions you may offer.
> 
> 
> /Raul
> 
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
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Re: trouble upgrading MacBook Pro 2019 to Monterey

2021-12-27 Thread 'Tim Kilburn' via MacVisionaries 
Hi,

I suspect that it’s asking you to enter your password for the computer.  
Upgrading from Mojave to Monterey is perfectly normal and supported.  If just 
entering your password then pressing return does not get it started, use the 
Application Chooser, VO-f1-f1, down to system Dialogs, and there should be an 
authentication dialog waiting for your attention.

Later…


Tim Kilburn
Jamf Certified Tech
Apple Professional Learning Specialist
Apple Teacher
(with Swift Playgrounds Recognition)
Fort McMurray, AB Canada

> On Dec 27, 2021, at 09:15, Herbie Allen  wrote:
> 
> I was thinking the same thing, although the Apple help page makes it sound 
> like you should be able to upgrade directly from Mohave.
> 
>> On Dec 27, 2021, at 10:08, Brad Snyder  wrote:
>> 
>> I would try updating to macOS Catalina first, and then do the update to 
>> Monterey.
>> If you have a problem finding the Catalina installer, contact me off list, 
>> and I can get it to you.
>> 
>> HTH.
>> 
>> - Brad -
>> 
>> On Dec 27, 2021, at 09:14, Raul Gallegos  wrote:
>> 
>> Hello everyone, I have recently purchased a MacBook Pro 2019 from someone 
>> who has upgraded to something else. This Mac was reset to all factory 
>> defaults and there are no problems there. It is currently using Mohave and 
>> is running fine. I am trying to upgrade it to the Monterey OS but running 
>> into a snag. After the download is done and I choose to upgrade, the 
>> standard Agree of license terms comes up. I do that, and then it gets stuck 
>> on checking with (null), no percentage. No other windows seem to be open. I 
>> have tried shutting it down and starting over, I have removed the install 
>> icon from the Applications finder folder and re-downloaded the 12 GB size 
>> file, and I have connected and reconnected it to the WiFi. Still, no go. Do 
>> others have ideas of what else I may be able to try? I have not done any 
>> other kind of configuration or customization other than the standard Apple 
>> ID and one Gmail account on it, so if I need to erase it completely and 
>> start all over, no data will get lost.
>> 
>> 
>> Thanks all for any suggestions you may offer.
>> 
>> 
>> /Raul
>> 
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
>> caraqu...@caraquinn.com
>> 
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>> caraqu...@caraquinn.com
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Re: trouble upgrading MacBook Pro 2019 to Monterey

2021-12-27 Thread Herbie Allen 
I was thinking the same thing, although the Apple help page makes it sound like 
you should be able to upgrade directly from Mohave.

> On Dec 27, 2021, at 10:08, Brad Snyder  wrote:
> 
> I would try updating to macOS Catalina first, and then do the update to 
> Monterey.
> If you have a problem finding the Catalina installer, contact me off list, 
> and I can get it to you.
> 
> HTH.
> 
> - Brad -
> 
> On Dec 27, 2021, at 09:14, Raul Gallegos  wrote:
> 
> Hello everyone, I have recently purchased a MacBook Pro 2019 from someone 
> who has upgraded to something else. This Mac was reset to all factory 
> defaults and there are no problems there. It is currently using Mohave and is 
> running fine. I am trying to upgrade it to the Monterey OS but running into a 
> snag. After the download is done and I choose to upgrade, the standard Agree 
> of license terms comes up. I do that, and then it gets stuck on checking with 
> (null), no percentage. No other windows seem to be open. I have tried 
> shutting it down and starting over, I have removed the install icon from the 
> Applications finder folder and re-downloaded the 12 GB size file, and I have 
> connected and reconnected it to the WiFi. Still, no go. Do others have ideas 
> of what else I may be able to try? I have not done any other kind of 
> configuration or customization other than the standard Apple ID and one Gmail 
> account on it, so if I need to erase it completely and start all over, no 
> data will get lost.
> 
> 
> Thanks all for any suggestions you may offer.
> 
> 
> /Raul
> 
> 
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Re: trouble upgrading MacBook Pro 2019 to Monterey

2021-12-27 Thread Brad Snyder 
I would try updating to macOS Catalina first, and then do the update to 
Monterey.
If you have a problem finding the Catalina installer, contact me off list, and 
I can get it to you.

HTH.

- Brad -

On Dec 27, 2021, at 09:14, Raul Gallegos  wrote:

Hello everyone, I have recently purchased a MacBook Pro 2019 from someone who 
has upgraded to something else. This Mac was reset to all factory defaults and 
there are no problems there. It is currently using Mohave and is running fine. 
I am trying to upgrade it to the Monterey OS but running into a snag. After the 
download is done and I choose to upgrade, the standard Agree of license terms 
comes up. I do that, and then it gets stuck on checking with (null), no 
percentage. No other windows seem to be open. I have tried shutting it down and 
starting over, I have removed the install icon from the Applications finder 
folder and re-downloaded the 12 GB size file, and I have connected and 
reconnected it to the WiFi. Still, no go. Do others have ideas of what else I 
may be able to try? I have not done any other kind of configuration or 
customization other than the standard Apple ID and one Gmail account on it, so 
if I need to erase it completely and start all over, no data will get lost.


Thanks all for any suggestions you may offer.


/Raul


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trouble upgrading MacBook Pro 2019 to Monterey

2021-12-27 Thread Raul Gallegos 
Hello everyone, I have recently purchased a MacBook Pro 2019 from 
someone who has upgraded to something else. This Mac was reset to all 
factory defaults and there are no problems there. It is currently using 
Mohave and is running fine. I am trying to upgrade it to the Monterey OS 
but running into a snag. After the download is done and I choose to 
upgrade, the standard Agree of license terms comes up. I do that, and 
then it gets stuck on checking with (null), no percentage. No other 
windows seem to be open. I have tried shutting it down and starting 
over, I have removed the install icon from the Applications finder 
folder and re-downloaded the 12 GB size file, and I have connected and 
reconnected it to the WiFi. Still, no go. Do others have ideas of what 
else I may be able to try? I have not done any other kind of 
configuration or customization other than the standard Apple ID and one 
Gmail account on it, so if I need to erase it completely and start all 
over, no data will get lost.



Thanks all for any suggestions you may offer.


/Raul


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