Re: [mailop] How long to retry?

2020-02-05 Thread John Levine via mailop
In article you write: >Brandon Long via mailop writes: > >> A 5-10 minute delay for us is already in the realm of the second retry >> and pretty unusual unless something's going on. > >OK, so maybe nowadays we ought to have that first NDR (the "for some >reason, I couldn't deliver this right

Re: [mailop] How long to retry?

2020-02-04 Thread Tom Ivar Helbekkmo via mailop
Brandon Long via mailop writes: > A 5-10 minute delay for us is already in the realm of the second retry > and pretty unusual unless something's going on. OK, so maybe nowadays we ought to have that first NDR (the "for some reason, I couldn't deliver this right away, but I'll keep trying" one)

Re: [mailop] How long to retry?

2020-02-04 Thread Luis E. Muñoz via mailop
On 4 Feb 2020, at 11:43, Brandon Long via mailop wrote: The problem is, user's get used to the performance they get. It's not a question of user education or worse users. If you typically deliver messages in seconds, eventually that's what they expect. Great summary! And, there are

Re: [mailop] How long to retry?

2020-02-04 Thread Brandon Long via mailop
The problem is, user's get used to the performance they get. It's not a question of user education or worse users. If you typically deliver messages in seconds, eventually that's what they expect. You can tell them otherwise, but people get used to what normally happens. A 5-10 minute delay

Re: [mailop] How long to retry?

2020-02-04 Thread Jethro R Binks via mailop
On Tue, 4 Feb 2020, Paul Smith via mailop wrote: > In my experience, this is very much the case. NDRs are just treated like > spam for many senders, even if they are written in very simple language. Well, they're written in one language (simple or otherwise). Which is a bit of a problem if

Re: [mailop] How long to retry?

2020-02-04 Thread Large Hadron Collider via mailop
The 1st NDR (we will be trying for the next N days) can come in around half an hour of no delivery. Electronic mail has a delay even when it's working properly. That's why it's not called instant messaging. I generally expect around a 5 to 10 minute delay on messages. I have the naïve user mindset

Re: [mailop] How long to retry?

2020-02-04 Thread Thomas Walter via mailop
On 04.02.20 11:31, Jaroslaw Rafa via mailop wrote: > However, for big web-based email providers like Google, who tend to have > less educated users ;), it would be a good idea what Brandon already > mentioned here - some way of signalling in the GUI that a particular message > has not yet been

Re: [mailop] How long to retry?

2020-02-04 Thread Paul Smith via mailop
On 03/02/2020 22:43, Luis E. Muñoz via mailop wrote: Since recently – heh, let's call it 5-6 years – I've observed more and more that senders are unable to connect the first NDR ("your mail is stuck, we're still trying") with their original message. There's some cognitive dissonance at play

Re: [mailop] How long to retry?

2020-02-04 Thread Jaroslaw Rafa via mailop
Dnia 4.02.2020 o godz. 22:53:00 Mark Foster via mailop pisze: > > I've always made a point of educating people that email is not an SLA'd > service and the odd delay will happen. If people need a fast response they > need an interactive engagement - a phonecall. However, for big web-based email

Re: [mailop] How long to retry?

2020-02-04 Thread Mark Foster via mailop
> > > On 3 Feb 2020, at 14:04, Brandon Long via mailop wrote: > >> One of the main reasons I don't think we should use such long retries >> is >> that it violates user expectations. Users often treat email as nearly >> instantaneous, because it normally is... so taking hours or days of >>

Re: [mailop] How long to retry?

2020-02-03 Thread SM via mailop
Hi Chris, At 09:52 AM 02-02-2020, Chris Adams via mailop wrote: Just an idle Sunday question... how long do you have your mail server(s) configured to queue and retry messages before bouncing them back to the sender? I use five days. That may need to be tuned if the queue is filling up

Re: [mailop] How long to retry?

2020-02-03 Thread Luis E. Muñoz via mailop
On 3 Feb 2020, at 14:20, Michael Orlitzky via mailop wrote: You have problems with 100% of messages 0.0001% of the time -- it's not a steady 99. success rate, even though that's what the numbers look like if your window is five-years long. Since recently – heh, let's call it 5-6 years

Re: [mailop] How long to retry?

2020-02-03 Thread Brandon Long via mailop
On Mon, Feb 3, 2020 at 2:23 PM Michael Orlitzky via mailop < mailop@mailop.org> wrote: > On 2/3/20 5:04 PM, Brandon Long wrote: > > > > I always wanted to lower it, the messages that take longer than a day > > are in the noise, and a lot of time that's because a mailbox is so busy > > that it's

Re: [mailop] How long to retry?

2020-02-03 Thread Luis E. Muñoz via mailop
On 3 Feb 2020, at 14:04, Brandon Long via mailop wrote: One of the main reasons I don't think we should use such long retries is that it violates user expectations. Users often treat email as nearly instantaneous, because it normally is... so taking hours or days of actually failing without

Re: [mailop] How long to retry?

2020-02-03 Thread Michael Orlitzky via mailop
On 2/3/20 5:04 PM, Brandon Long wrote: > > I always wanted to lower it, the messages that take longer than a day > are in the noise, and a lot of time that's because a mailbox is so busy > that it's on the edge of being able to actually handle the volume, and > the problem is more one of flow

Re: [mailop] How long to retry?

2020-02-03 Thread Brandon Long via mailop
Behalf Of Michael Orlitzky > via mailop > Sent: Sunday, February 2, 2020 1:16 PM > To: mailop@mailop.org > Subject: Re: [mailop] How long to retry? > > On 2/2/20 12:52 PM, Chris Adams via mailop wrote: > > Just an idle Sunday question... how long do you have your mail >

Re: [mailop] How long to retry?

2020-02-02 Thread Tony Patti via mailop
o: mailop@mailop.org Subject: Re: [mailop] How long to retry? On 2/2/20 12:52 PM, Chris Adams via mailop wrote: > Just an idle Sunday question... how long do you have your mail > server(s) configured to queue and retry messages before bouncing them > back to the sender? >

Re: [mailop] How long to retry?

2020-02-02 Thread Michael Orlitzky via mailop
On 2/2/20 12:52 PM, Chris Adams via mailop wrote: > Just an idle Sunday question... how long do you have your mail server(s) > configured to queue and retry messages before bouncing them back to the > sender? > > I know back in the day, 5 days was the norm, to handle servers that were > only

[mailop] How long to retry?

2020-02-02 Thread Chris Adams via mailop
Just an idle Sunday question... how long do you have your mail server(s) configured to queue and retry messages before bouncing them back to the sender? I know back in the day, 5 days was the norm, to handle servers that were only sometimes connected, outages, etc. I think that's still the