Re: [mailop] Microsoft/Lindo - junked,not blocked

[Raman Gupta via mailop]

Just want to report success using this method. Microsoft Outlook.com
Deliverability Support wanted proof that the IP was recently assigned to me
from my network provider. Once that was done, they "applied mitigations".

Thanks,
Raman


On Wed, Dec 7, 2022 at 10:18 AM Raman Gupta  wrote:

> Thank you, yup it's the same form I had found. I submitted another request
> to it, let's see what happens.
>
> On Wed, Dec 7, 2022 at 10:03 AM Florian Effenberger via mailop <
> mailop@mailop.org> wrote:
>
>> Hello,
>>
>> Raman Gupta via mailop wrote on 07.12.22 at 15:40:
>> > Closest I've found is
>> >
>> https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75
>> <
>> https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75>
>> but I'm pretty sure I've submitted a request to that form before to no
>> effect.
>>
>> the one I've bookmarked is
>>
>> https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0=capsub=edfsmsbl3
>>
>> After some time, you get an SRX ticket number, followed by an automated
>> reply. If that says your IP has not been mitigated, reply with some
>> details (e.g. I usually explain what the server is about and what my
>> contact data is), and a human will look into it, and normally mitigate
>> the IP address.
>>
>> Florian
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Re: [mailop] Microsoft/Lindo - junked,not blocked

[Florian Effenberger via mailop]

Hello,

Raman Gupta via mailop wrote on 07.12.22 at 15:40:
Closest I've found is 
https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75  but I'm pretty sure I've submitted a request to that form before to no effect.


the one I've bookmarked is 
https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0=capsub=edfsmsbl3


After some time, you get an SRX ticket number, followed by an automated 
reply. If that says your IP has not been mitigated, reply with some 
details (e.g. I usually explain what the server is about and what my 
contact data is), and a human will look into it, and normally mitigate 
the IP address.


Florian
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Re: [mailop] Microsoft/Lindo - junked,not blocked

[Raman Gupta via mailop]

On Wed, Dec 7, 2022 at 9:06 AM Florian Effenberger via mailop <
mailop@mailop.org> wrote:

> Hi,
>
> Raman Gupta via mailop wrote on 07.12.22 at 14:45:
>
> > SNDS reports exactly the same for my mail server's outbound IP address
> > 74.207.245.70/32 , however weirdly every test
> > I've done to actual Office365 addresses works fine. It bothers me that
> > SNDS still reports this information though and I'd love to find out a
> > way to get SNDS to report the correct status.
>
> SNDS seems for Outlook/Live/Hotmail, not for Office 365 destinations.
>

You are right -- I tested to an @hotmail.com account and the message did
indeed end up in the spam folder.


> I had the same effect on one of my IPs recently, but by filling in the
> Outlook unblocking form, had the status reset within 2-3 days.
>

Do you have a link to this? Since my email is delivered I don't have an NDR
to reference. And it's unclear to me when I find stuff online from
Microsoft whether it applies to Office365 or Outlook.com. For example, the
page at
https://learn.microsoft.com/en-ca/Exchange/mail-flow-best-practices/non-delivery-reports-in-exchange-online/non-delivery-reports-in-exchange-online#run-non-delivery-report-diagnostics
appears to be for Outlook.com, but the NDR diagnostics referenced are for
365 admins only. Confusing!

Closest I've found is
https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75
but I'm pretty sure I've submitted a request to that form before to no
effect.

Regards,
Raman
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Re: [mailop] Microsoft/Lindo - junked,not blocked

[Florian Effenberger via mailop]

Hi,

Raman Gupta via mailop wrote on 07.12.22 at 14:45:

SNDS reports exactly the same for my mail server's outbound IP address 
74.207.245.70/32 , however weirdly every test 
I've done to actual Office365 addresses works fine. It bothers me that 
SNDS still reports this information though and I'd love to find out a 
way to get SNDS to report the correct status.


SNDS seems for Outlook/Live/Hotmail, not for Office 365 destinations.

I had the same effect on one of my IPs recently, but by filling in the 
Outlook unblocking form, had the status reset within 2-3 days.


Florian
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[mailop] Microsoft/Lindo - junked,not blocked

[Raman Gupta via mailop]

> According to SNDS my IP address is not blocked, but is "Junked due to
user complaints or other evidence of spamming"

SNDS reports exactly the same for my mail server's outbound IP address
74.207.245.70/32, however weirdly every test I've done to actual Office365
addresses works fine. It bothers me that SNDS still reports this
information though and I'd love to find out a way to get SNDS to report the
correct status.

Regards,
Raman Gupta
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Re: [mailop] Microsoft/Lindo - junked,not blocked

[Michael Rathbun via mailop]

On Mon, 17 Jan 2022 18:04:30 -0600, John Gateley via mailop
 wrote:

>The IP address in question is not currently blocked in our system. 
>Please refer to the email message you received from Microsoft and follow 
>the steps it suggests.

I have no detailed knowledge of what the current system structure is, but
seven years back I was one of the people maintaining blocking lists  for
O365.  

At that time, there was a variety of lists that the system consulted, some of
which were maintained by somebody with root access and vi (or emacs, according
to taste).  At least two of those could result in a "banned sender" response.
The humans responding to delist request would have no idea that these lists
even existed, let alone how to check them.

Adding that to the generally stochastic response of the architecture as it was
back then made diagnosing some delivery failures an adventure.  I imagine it
still is, but in new and different ways.

mdr
-- 
Fail-safe systems fail by failing to fail safe.

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Re: [mailop] Microsoft/Lindo - junked,not blocked

[Jay Hennigan via mailop]

On 1/17/22 22:52, Camille - Clean Mailbox via mailop wrote:
Maybe your IP is not blocked (as they told you in form result) but what 
about any IP range that includes your IP? If it’s an IP range ban, your 
IP is not explicitly blocked so form won’t find it in the list.


I'm pretty sure that Microsoft knows how to subnet.

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Network Engineering - CCIE #7880
503 897-8550 - WB6RDV
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Re: [mailop] Microsoft/Lindo - junked,not blocked

[Hans-Martin Mosner via mailop]

Am 18.01.22 um 07:52 schrieb Camille - Clean Mailbox via mailop:
Maybe your IP is not blocked (as they told you in form result) but what about any IP range that includes your IP? If 
it’s an IP range ban, your IP is not explicitly blocked so form won’t find it in the list.


Not checking IP ranges would be incredibly stupid yet totally in character for 
MS.

Cheers,
Hans-Martin

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Re: [mailop] Microsoft/Lindo - junked,not blocked

[Camille - Clean Mailbox via mailop]

Maybe your IP is not blocked (as they told you in form result) but what about 
any IP range that includes your IP? If it’s an IP range ban, your IP is not 
explicitly blocked so form won’t find it in the list.

> Le 18 janv. 2022 à 01:07, John Gateley via mailop  a écrit 
> :
> 
>  Hi Alex, and thank you for responding.
> 
> I went to that form, entered the info, got the confirmation email,
> and then when I do step 3 to unblock, it says: 
> 
> The IP address in question is not currently blocked in our system. Please 
> refer to the email message you received from Microsoft and follow the steps 
> it suggests.
> 
> I had done these steps several times (with the same results) several days 
> ago, but stopped when
> the "forward" stopped getting responses.
> 
> Reading between the lines, I think the response to the forward is a standard 
> "click here"
> message without any actual investigation, and just takes you to that link.
> 
> The full error message (sorry, should have put this in before) says:
> 
> microsoft-com.mail.protection.outlook.com[104.47.54.36] said: 550 5.7.511
> Access denied, banned sender[50.116.29.164]. To request removal from this
> list please forward this message to del...@messaging.microsoft.com. For
> more information please go to
> http://go.microsoft.com/fwlink/?LinkId=526653. AS(1410)
> [DM3NAM06FT011.Eop-nam06.prod.protection.outlook.com] (in reply to RCPT TO
> command)
> 
> 
> This looks like Outlook to me, not Office 365. I will try the support ticket 
> referenced at the
> tail end of the Office 365 process.
> 
> Thanks again for the response.
> 
> John
> 
> On 1/17/22 1:32 PM, Alex Irimia via mailop wrote:
>> Hi John,
>> 
>> The error message you've referenced is related to Office365 domains, not 
>> Outlook.
>> You should be able to unblock your IP on this form: 
>> https://sender.office.com/
>> 
>> On Mon, Jan 17, 2022 at 7:56 PM John Gateley via mailop  
>> wrote:
>>> Hello,
>>> 
>>> Thanks to a helpful message from Hetzner, I signed up for Microsoft SNDS.
>>> 
>>> According to SNDS my IP address is not blocked, but is "Junked due to user 
>>> complaints or other evidence of spamming"
>>> 
>>> I still get 
>>> 550 5.7.511
>>> Access denied, banned sender[50.116.29.164]
>>> 
>>> every time I send to a Microsoft Outlook address.
>>> I forward the bounce, as instructed, get the "we will respond in 24 hours" 
>>> response, but then nothing.
>>> 
>>> My server is very small, just my wife and I, and we do not spam ever. The 
>>> "junked" is due to someone else in a close by IP address.
>>> 
>>> I don't have enough information to open a ticket, I think. Any suggestions 
>>> for a next step?
>>> 
>>> Thanks!
>>> 
>>> John
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>> 
>> 
>> -- 
>> Regards,
>> Alex Irimia
>> 
>> 
>> Postmastery
>> Email Infrastructure, Analytics, DMARC and Deliverability
>> Amsterdam, NL/Paris, FR
>> T: +31 20 261 0438
>> M: +40 757 192 953
>> SKYPE: alex-irimia
>> 
>> PS: If you are happy with our service, a review on Trustpilot would be 
>> greatly appreciated. 
>> 
>> 
>> 
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Re: [mailop] Microsoft/Lindo - junked,not blocked

[John Gateley via mailop]

Hi Alex, and thank you for responding.

I went to that form, entered the info, got the confirmation email,
and then when I do step 3 to unblock, it says:

The IP address in question is not currently blocked in our system. 
Please refer to the email message you received from Microsoft and follow 
the steps it suggests.


I had done these steps several times (with the same results) several 
days ago, but stopped when

the "forward" stopped getting responses.

Reading between the lines, I think the response to the forward is a 
standard "click here"

message without any actual investigation, and just takes you to that link.

The full error message (sorry, should have put this in before) says:

microsoft-com.mail.protection.outlook.com[104.47.54.36] said: 550 5.7.511
Access denied, banned sender[50.116.29.164]. To request removal from this
list please forward this message todel...@messaging.microsoft.com. For
more information please go to
http://go.microsoft.com/fwlink/?LinkId=526653. AS(1410)
[DM3NAM06FT011.Eop-nam06.prod.protection.outlook.com] (in reply to RCPT TO
command)



This looks like Outlook to me, not Office 365. I will try the support 
ticket referenced at the

tail end of the Office 365 process.

Thanks again for the response.

John

On 1/17/22 1:32 PM, Alex Irimia via mailop wrote:

Hi John,

The error message you've referenced is related to Office365 domains, 
not Outlook.
You should be able to unblock your IP on this form: 
https://sender.office.com/


On Mon, Jan 17, 2022 at 7:56 PM John Gateley via mailop 
 wrote:


Hello,

Thanks to a helpful message from Hetzner, I signed up for
Microsoft SNDS.

According to SNDS my IP address is not blocked, but is "Junked due
to user complaints or other evidence of spamming"

I still get

550 5.7.511
 Access denied, banned sender[50.116.29.164]

every time I send to a Microsoft Outlook address.
I forward the bounce, as instructed, get the "we will respond in
24 hours" response, but then nothing.

My server is very small, just my wife and I, and we do not spam
ever. The "junked" is due to someone else in a close by IP address.

I don't have enough information to open a ticket, I think. Any
suggestions for a next step?

Thanks!

John
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Alex Irimia


Postmastery
*Email Infrastructure, Analytics, DMARC and Deliverability*
Amsterdam, NL/Paris, FR
T: +31 20 261 0438 
M: +40 757 192 953
SKYPE: alex-irimia

PS: If you are happy with our service, a review on Trustpilot 
 would be greatly 
appreciated.



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Re: [mailop] Microsoft/Lindo - junked,not blocked

[Alex Irimia via mailop]

Hi John,

The error message you've referenced is related to Office365 domains, not
Outlook.
You should be able to unblock your IP on this form:
https://sender.office.com/

On Mon, Jan 17, 2022 at 7:56 PM John Gateley via mailop 
wrote:

> Hello,
>
> Thanks to a helpful message from Hetzner, I signed up for Microsoft SNDS.
>
> According to SNDS my IP address is not blocked, but is "Junked due to
> user complaints or other evidence of spamming"
>
> I still get
>
> 550 5.7.511
> Access denied, banned sender[50.116.29.164]
>
>
> every time I send to a Microsoft Outlook address.
> I forward the bounce, as instructed, get the "we will respond in 24 hours"
> response, but then nothing.
>
> My server is very small, just my wife and I, and we do not spam ever. The
> "junked" is due to someone else in a close by IP address.
>
> I don't have enough information to open a ticket, I think. Any suggestions
> for a next step?
>
> Thanks!
>
> John
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Regards,
Alex Irimia


Postmastery
*Email Infrastructure, Analytics, DMARC and Deliverability*
Amsterdam, NL/Paris, FR
T: +31 20 261 0438
M: +40 757 192 953
SKYPE: alex-irimia

PS: If you are happy with our service, a review on Trustpilot
 would be greatly
appreciated.
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[mailop] Microsoft/Lindo - junked,not blocked

[John Gateley via mailop]

Hello,

Thanks to a helpful message from Hetzner, I signed up for Microsoft SNDS.

According to SNDS my IP address is not blocked, but is "Junked due to 
user complaints or other evidence of spamming"


I still get

550 5.7.511
Access denied, banned sender[50.116.29.164]

every time I send to a Microsoft Outlook address.
I forward the bounce, as instructed, get the "we will respond in 24 
hours" response, but then nothing.


My server is very small, just my wife and I, and we do not spam ever. 
The "junked" is due to someone else in a close by IP address.


I don't have enough information to open a ticket, I think. Any 
suggestions for a next step?


Thanks!

John___
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