Re: [mailop] Microsoft Support System Down?

2019-01-18 Thread Rob Schneider 
I had that recently as well.  Actually, just this week, I replied back to the 
auto-response inquiring about an update (because it had been a week or so 
without a response) and a person responded to me within a couple hours.  
Granted it wasn't the answer I wanted, but...baby steps...
Thanks,
Rob


Message: 1
Date: Thu, 17 Jan 2019 12:11:56 -0800
From: Christina Hoheisel 
To: mailop@mailop.org
Subject: Re: [mailop] Microsoft Support System Down?
Message-ID:

Content-Type: text/plain; charset="UTF-8"

Thanks for all of your replies — it sounds like others are seeing this issue 
too.

Exactly what Mathieu said. I'm referring to this new issue where I never 
receive a reply from Microsoft other than the auto-response noting that a 
ticket was created and that I should expect to receive a response in 8 hours. I 
am not receiving anything after that for the past few weeks and others on my 
team, as well as some of our customers, have reported this as well.

Thanks,

Christina

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Re: [mailop] Microsoft Support System Down?

2019-01-17 Thread Christina Hoheisel via mailop 
Thanks for all of your replies — it sounds like others are seeing this
issue too.

Exactly what Mathieu said. I'm referring to this new issue where I
never receive a reply from Microsoft other than the auto-response
noting that a ticket was created and that I should expect to receive a
response in 8 hours. I am not receiving anything after that for the
past few weeks and others on my team, as well as some of our
customers, have reported this as well.

Thanks,

Christina

On Thu, Jan 17, 2019 at 2:30 AM  wrote:
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>
>1. Re: Microsoft Support System Down? (Benjamin BILLON)
>
>
> --
>
> Message: 1
> Date: Thu, 17 Jan 2019 10:28:25 +
> From: Benjamin BILLON 
> To: Mathieu Bourdin , Laura Atkins
> , mailop 
> Subject: Re: [mailop] Microsoft Support System Down?
> Message-ID:
> 
> 
>
> Content-Type: text/plain; charset="utf-8"
>
> Yup
>
> --
> Benjamin
>
> From: Mathieu Bourdin 
> Sent: jeudi 17 janvier 2019 10:26
> To: Laura Atkins ; Benjamin BILLON 
> 
> Cc: mailop 
> Subject: RE: [mailop] Microsoft Support System Down?
>
> I think Benjamin was talking about the case (rare, but they do happen) where 
> you get no answer at the ticket opening, ie you have nothing to answer to. 
> You do get the ticket opening receipt, but no “first level answer” to build a 
> conversation from.
>
> Mathieu.
>
> De : mailop mailto:mailop-boun...@mailop.org>> De 
> la part de Laura Atkins
> Envoyé : jeudi 17 janvier 2019 10:16
> À : Benjamin BILLON mailto:bbil...@splio.com>>
> Cc : mailop mailto:mailop@mailop.org>>
> Objet : Re: [mailop] Microsoft Support System Down?
>
> Why do you open a new ticket and not respond to the old one? When I’ve dealt 
> with MS on behalf of clients (which, admittedly, has been a while), I’ve 
> always kept everything in the same ticket.
>
> Is there something I’m missing that makes it better to open a new ticket?
>
> laura
>
>
> On 16 Jan 2019, at 06:13, Benjamin BILLON 
> mailto:bbil...@splio.com>> wrote:
>
> Seems really on People reported a few days ago that yay, they finally 
> got answers to their requests.
> Your message indicates it's not "solved", but it's been like that for months.
>
> I guess the best (and most awful) way would be to open a new ticket if 
> there's no feedback after 24 hours (given them some margin out of the 8h SLA)
>
> --
> Benjamin
>
> From: mailop mailto:mailop-boun...@mailop.org>> On 
> Behalf Of Christina Hoheisel via mailop
> Sent: mercredi 16 janvier 2019 02:08
> To: mailop@mailop.org<mailto:mailop@mailop.org>
> Subject: [mailop] Microsoft Support System Down?
>
> Hello Everyone,
>
> For the past couple weeks we've noticed an issue with Microsoft's support 
> system. After submitting a new support request, we receive the auto-response 
> message noting that the ticket has been received and we should expect to 
> receive a response within 8 hours (like normal), but then we never actually 
> receive a response. The first time we noticed this happening was at the end 
> of December and the issue still persists. Is anyone else having luck with 
> getting through to Microsoft support right now? I appreciate your help with 
> this.
>
> Thanks,
>
> Christina
>
> --
> Christina Hoheisel
> Technical Account Manager
> SparkPost<http://sparkpost.com/>
>
> ___
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>
> Laura Atkins
> Word to the Wise
> la...@wordtothewise.com<mailto:la...@wordtothewise.com>
> (650) 437-0741
>
> Email Delivery Blog: https://wordtothewise.com/blog
>
>
>
>
>
>
> -- next part --
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Re: [mailop] Microsoft Support System Down?

2019-01-17 Thread Michael Wise via mailop 

Then that is broken-ness, and needs to be addressed offline.
I’m glad it’s rare….

Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Got the Junk Mail Reporting 
Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ?

From: mailop  On Behalf Of Benjamin BILLON
Sent: Thursday, January 17, 2019 2:28 AM
To: Mathieu Bourdin ; Laura Atkins ; 
mailop 
Subject: Re: [mailop] Microsoft Support System Down?

Yup

--
Benjamin

From: Mathieu Bourdin mailto:mbour...@np6.com>>
Sent: jeudi 17 janvier 2019 10:26
To: Laura Atkins mailto:la...@wordtothewise.com>>; 
Benjamin BILLON mailto:bbil...@splio.com>>
Cc: mailop mailto:mailop@mailop.org>>
Subject: RE: [mailop] Microsoft Support System Down?

I think Benjamin was talking about the case (rare, but they do happen) where 
you get no answer at the ticket opening, ie you have nothing to answer to. You 
do get the ticket opening receipt, but no “first level answer” to build a 
conversation from.

Mathieu.

De : mailop mailto:mailop-boun...@mailop.org>> De la 
part de Laura Atkins
Envoyé : jeudi 17 janvier 2019 10:16
À : Benjamin BILLON mailto:bbil...@splio.com>>
Cc : mailop mailto:mailop@mailop.org>>
Objet : Re: [mailop] Microsoft Support System Down?

Why do you open a new ticket and not respond to the old one? When I’ve dealt 
with MS on behalf of clients (which, admittedly, has been a while), I’ve always 
kept everything in the same ticket.

Is there something I’m missing that makes it better to open a new ticket?

laura


On 16 Jan 2019, at 06:13, Benjamin BILLON 
mailto:bbil...@splio.com>> wrote:

Seems really on People reported a few days ago that yay, they finally got 
answers to their requests.
Your message indicates it's not "solved", but it's been like that for months.

I guess the best (and most awful) way would be to open a new ticket if there's 
no feedback after 24 hours (given them some margin out of the 8h SLA)

--
Benjamin

From: mailop mailto:mailop-boun...@mailop.org>> On 
Behalf Of Christina Hoheisel via mailop
Sent: mercredi 16 janvier 2019 02:08
To: mailop@mailop.org<mailto:mailop@mailop.org>
Subject: [mailop] Microsoft Support System Down?

Hello Everyone,

For the past couple weeks we've noticed an issue with Microsoft's support 
system. After submitting a new support request, we receive the auto-response 
message noting that the ticket has been received and we should expect to 
receive a response within 8 hours (like normal), but then we never actually 
receive a response. The first time we noticed this happening was at the end of 
December and the issue still persists. Is anyone else having luck with getting 
through to Microsoft support right now? I appreciate your help with this.

Thanks,

Christina

--
Christina Hoheisel
Technical Account Manager
SparkPost<http://sparkpost.com/>

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Laura Atkins
Word to the Wise
la...@wordtothewise.com<mailto:la...@wordtothewise.com>
(650) 437-0741

Email Delivery Blog: https://wordtothewise.com/blog






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Re: [mailop] Microsoft Support System Down?

2019-01-17 Thread Benjamin BILLON 
Yup

--
Benjamin

From: Mathieu Bourdin 
Sent: jeudi 17 janvier 2019 10:26
To: Laura Atkins ; Benjamin BILLON 
Cc: mailop 
Subject: RE: [mailop] Microsoft Support System Down?

I think Benjamin was talking about the case (rare, but they do happen) where 
you get no answer at the ticket opening, ie you have nothing to answer to. You 
do get the ticket opening receipt, but no “first level answer” to build a 
conversation from.

Mathieu.

De : mailop mailto:mailop-boun...@mailop.org>> De la 
part de Laura Atkins
Envoyé : jeudi 17 janvier 2019 10:16
À : Benjamin BILLON mailto:bbil...@splio.com>>
Cc : mailop mailto:mailop@mailop.org>>
Objet : Re: [mailop] Microsoft Support System Down?

Why do you open a new ticket and not respond to the old one? When I’ve dealt 
with MS on behalf of clients (which, admittedly, has been a while), I’ve always 
kept everything in the same ticket.

Is there something I’m missing that makes it better to open a new ticket?

laura


On 16 Jan 2019, at 06:13, Benjamin BILLON 
mailto:bbil...@splio.com>> wrote:

Seems really on People reported a few days ago that yay, they finally got 
answers to their requests.
Your message indicates it's not "solved", but it's been like that for months.

I guess the best (and most awful) way would be to open a new ticket if there's 
no feedback after 24 hours (given them some margin out of the 8h SLA)

--
Benjamin

From: mailop mailto:mailop-boun...@mailop.org>> On 
Behalf Of Christina Hoheisel via mailop
Sent: mercredi 16 janvier 2019 02:08
To: mailop@mailop.org<mailto:mailop@mailop.org>
Subject: [mailop] Microsoft Support System Down?

Hello Everyone,

For the past couple weeks we've noticed an issue with Microsoft's support 
system. After submitting a new support request, we receive the auto-response 
message noting that the ticket has been received and we should expect to 
receive a response within 8 hours (like normal), but then we never actually 
receive a response. The first time we noticed this happening was at the end of 
December and the issue still persists. Is anyone else having luck with getting 
through to Microsoft support right now? I appreciate your help with this.

Thanks,

Christina

--
Christina Hoheisel
Technical Account Manager
SparkPost<http://sparkpost.com/>

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Having an Email Crisis?  We can help! 800 823-9674

Laura Atkins
Word to the Wise
la...@wordtothewise.com<mailto:la...@wordtothewise.com>
(650) 437-0741

Email Delivery Blog: https://wordtothewise.com/blog






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Re: [mailop] Microsoft Support System Down?

2019-01-17 Thread Mathieu Bourdin 
I think Benjamin was talking about the case (rare, but they do happen) where 
you get no answer at the ticket opening, ie you have nothing to answer to. You 
do get the ticket opening receipt, but no “first level answer” to build a 
conversation from.

Mathieu.

De : mailop  De la part de Laura Atkins
Envoyé : jeudi 17 janvier 2019 10:16
À : Benjamin BILLON 
Cc : mailop 
Objet : Re: [mailop] Microsoft Support System Down?

Why do you open a new ticket and not respond to the old one? When I’ve dealt 
with MS on behalf of clients (which, admittedly, has been a while), I’ve always 
kept everything in the same ticket.

Is there something I’m missing that makes it better to open a new ticket?

laura


On 16 Jan 2019, at 06:13, Benjamin BILLON 
mailto:bbil...@splio.com>> wrote:

Seems really on People reported a few days ago that yay, they finally got 
answers to their requests.
Your message indicates it's not "solved", but it's been like that for months.

I guess the best (and most awful) way would be to open a new ticket if there's 
no feedback after 24 hours (given them some margin out of the 8h SLA)

--
Benjamin

From: mailop mailto:mailop-boun...@mailop.org>> On 
Behalf Of Christina Hoheisel via mailop
Sent: mercredi 16 janvier 2019 02:08
To: mailop@mailop.org<mailto:mailop@mailop.org>
Subject: [mailop] Microsoft Support System Down?

Hello Everyone,

For the past couple weeks we've noticed an issue with Microsoft's support 
system. After submitting a new support request, we receive the auto-response 
message noting that the ticket has been received and we should expect to 
receive a response within 8 hours (like normal), but then we never actually 
receive a response. The first time we noticed this happening was at the end of 
December and the issue still persists. Is anyone else having luck with getting 
through to Microsoft support right now? I appreciate your help with this.

Thanks,

Christina

--
Christina Hoheisel
Technical Account Manager
SparkPost<http://sparkpost.com/>

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--
Having an Email Crisis?  We can help! 800 823-9674

Laura Atkins
Word to the Wise
la...@wordtothewise.com<mailto:la...@wordtothewise.com>
(650) 437-0741

Email Delivery Blog: https://wordtothewise.com/blog






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Re: [mailop] Microsoft Support System Down?

2019-01-17 Thread Laura Atkins 
Why do you open a new ticket and not respond to the old one? When I’ve dealt 
with MS on behalf of clients (which, admittedly, has been a while), I’ve always 
kept everything in the same ticket. 

Is there something I’m missing that makes it better to open a new ticket?

laura 


> On 16 Jan 2019, at 06:13, Benjamin BILLON  wrote:
> 
> Seems really on People reported a few days ago that yay, they finally 
> got answers to their requests.
> Your message indicates it's not "solved", but it's been like that for months.
>  
> I guess the best (and most awful) way would be to open a new ticket if 
> there's no feedback after 24 hours (given them some margin out of the 8h SLA)
>  
> --
> Benjamin
> 
>  
> From: mailop mailto:mailop-boun...@mailop.org>> 
> On Behalf Of Christina Hoheisel via mailop
> Sent: mercredi 16 janvier 2019 02:08
> To: mailop@mailop.org <mailto:mailop@mailop.org>
> Subject: [mailop] Microsoft Support System Down?
>  
> Hello Everyone,
>  
> For the past couple weeks we've noticed an issue with Microsoft's support 
> system. After submitting a new support request, we receive the auto-response 
> message noting that the ticket has been received and we should expect to 
> receive a response within 8 hours (like normal), but then we never actually 
> receive a response. The first time we noticed this happening was at the end 
> of December and the issue still persists. Is anyone else having luck with 
> getting through to Microsoft support right now? I appreciate your help with 
> this.
>  
> Thanks,
>  
> Christina
>  
> -- 
> Christina Hoheisel
> Technical Account Manager
> SparkPost <http://sparkpost.com/>
>  
> ___
> mailop mailing list
> mailop@mailop.org <mailto:mailop@mailop.org>
> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop 
> <https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop>
-- 
Having an Email Crisis?  We can help! 800 823-9674 

Laura Atkins
Word to the Wise
la...@wordtothewise.com
(650) 437-0741  

Email Delivery Blog: https://wordtothewise.com/blog 







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Re: [mailop] Microsoft Support System Down?

2019-01-16 Thread Michael Wise via mailop 

If you want a human, you *MUST* reply to the emails.

Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Got the Junk Mail Reporting 
Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ?

From: Scott Southard 
Sent: Wednesday, January 16, 2019 12:16 PM
To: Michael Wise 
Cc: Benjamin BILLON ; mailop 
Subject: Re: [mailop] Microsoft Support System Down?

I know that the auto-responses indicate that replying to them won't work, but 
I've had success replying directly to those with the common keywords.

On Wed, Jan 16, 2019 at 2:08 PM Michael Wise via mailop 
mailto:mailop@mailop.org>> wrote:

I’m not in a position to comment … ☹
But others have been informed of y’all’s concerns.

Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Got the Junk Mail Reporting 
Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ?

From: mailop mailto:mailop-boun...@mailop.org>> On 
Behalf Of Benjamin BILLON
Sent: Tuesday, January 15, 2019 10:14 PM
To: mailop mailto:mailop@mailop.org>>
Subject: Re: [mailop] Microsoft Support System Down?

Seems really on People reported a few days ago that yay, they finally got 
answers to their requests.
Your message indicates it's not "solved", but it's been like that for months.

I guess the best (and most awful) way would be to open a new ticket if there's 
no feedback after 24 hours (given them some margin out of the 8h SLA)

--
Benjamin

From: mailop mailto:mailop-boun...@mailop.org>> On 
Behalf Of Christina Hoheisel via mailop
Sent: mercredi 16 janvier 2019 02:08
To: mailop@mailop.org<mailto:mailop@mailop.org>
Subject: [mailop] Microsoft Support System Down?

Hello Everyone,

For the past couple weeks we've noticed an issue with Microsoft's support 
system. After submitting a new support request, we receive the auto-response 
message noting that the ticket has been received and we should expect to 
receive a response within 8 hours (like normal), but then we never actually 
receive a response. The first time we noticed this happening was at the end of 
December and the issue still persists. Is anyone else having luck with getting 
through to Microsoft support right now? I appreciate your help with this.

Thanks,

Christina

--
Christina Hoheisel
Technical Account Manager
SparkPost<http://sparkpost.com/>

___
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Re: [mailop] Microsoft Support System Down?

2019-01-16 Thread Scott Southard via mailop 
I know that the auto-responses indicate that replying to them won't work,
but I've had success replying directly to those with the common keywords.

On Wed, Jan 16, 2019 at 2:08 PM Michael Wise via mailop 
wrote:

>
>
> I’m not in a position to comment … ☹
>
> But others have been informed of y’all’s concerns.
>
>
>
> Aloha,
>
> Michael.
>
> --
>
> *Michael J Wise*
> Microsoft Corporation| Spam Analysis
>
> "Your Spam Specimen Has Been Processed."
>
> Got the Junk Mail Reporting Tool
> <http://www.microsoft.com/en-us/download/details.aspx?id=18275> ?
>
>
>
> *From:* mailop  *On Behalf Of *Benjamin BILLON
> *Sent:* Tuesday, January 15, 2019 10:14 PM
> *To:* mailop 
> *Subject:* Re: [mailop] Microsoft Support System Down?
>
>
>
> Seems really on People reported a few days ago that yay, they finally
> got answers to their requests.
>
> Your message indicates it's not "solved", but it's been like that for
> months.
>
>
>
> I guess the best (and most awful) way would be to open a new ticket if
> there's no feedback after 24 hours (given them some margin out of the 8h
> SLA)
>
>
>
> --
> *Benjamin*
>
>
>
> *From:* mailop  *On Behalf Of *Christina
> Hoheisel via mailop
> *Sent:* mercredi 16 janvier 2019 02:08
> *To:* mailop@mailop.org
> *Subject:* [mailop] Microsoft Support System Down?
>
>
>
> Hello Everyone,
>
>
>
> For the past couple weeks we've noticed an issue with Microsoft's support
> system. After submitting a new support request, we receive the
> auto-response message noting that the ticket has been received and we
> should expect to receive a response within 8 hours (like normal), but then
> we never actually receive a response. The first time we noticed this
> happening was at the end of December and the issue still persists. Is
> anyone else having luck with getting through to Microsoft support right
> now? I appreciate your help with this.
>
>
>
> Thanks,
>
>
>
> Christina
>
>
>
> --
>
> Christina Hoheisel
>
> Technical Account Manager
>
> SparkPost <http://sparkpost.com/>
>
>
> ___
> mailop mailing list
> mailop@mailop.org
> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
>
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Re: [mailop] Microsoft Support System Down?

2019-01-16 Thread Michael Wise via mailop 

I’m not in a position to comment … ☹
But others have been informed of y’all’s concerns.

Aloha,
Michael.
--
Michael J Wise
Microsoft Corporation| Spam Analysis
"Your Spam Specimen Has Been Processed."
Got the Junk Mail Reporting 
Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ?

From: mailop  On Behalf Of Benjamin BILLON
Sent: Tuesday, January 15, 2019 10:14 PM
To: mailop 
Subject: Re: [mailop] Microsoft Support System Down?

Seems really on People reported a few days ago that yay, they finally got 
answers to their requests.
Your message indicates it's not "solved", but it's been like that for months.

I guess the best (and most awful) way would be to open a new ticket if there's 
no feedback after 24 hours (given them some margin out of the 8h SLA)

--
Benjamin

From: mailop mailto:mailop-boun...@mailop.org>> On 
Behalf Of Christina Hoheisel via mailop
Sent: mercredi 16 janvier 2019 02:08
To: mailop@mailop.org<mailto:mailop@mailop.org>
Subject: [mailop] Microsoft Support System Down?

Hello Everyone,

For the past couple weeks we've noticed an issue with Microsoft's support 
system. After submitting a new support request, we receive the auto-response 
message noting that the ticket has been received and we should expect to 
receive a response within 8 hours (like normal), but then we never actually 
receive a response. The first time we noticed this happening was at the end of 
December and the issue still persists. Is anyone else having luck with getting 
through to Microsoft support right now? I appreciate your help with this.

Thanks,

Christina

--
Christina Hoheisel
Technical Account Manager
SparkPost<http://sparkpost.com/>

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Re: [mailop] Microsoft Support System Down?

2019-01-15 Thread Benjamin BILLON 
Seems really on People reported a few days ago that yay, they finally got 
answers to their requests.
Your message indicates it's not "solved", but it's been like that for months.

I guess the best (and most awful) way would be to open a new ticket if there's 
no feedback after 24 hours (given them some margin out of the 8h SLA)

--
Benjamin

From: mailop  On Behalf Of Christina Hoheisel via 
mailop
Sent: mercredi 16 janvier 2019 02:08
To: mailop@mailop.org
Subject: [mailop] Microsoft Support System Down?

Hello Everyone,

For the past couple weeks we've noticed an issue with Microsoft's support 
system. After submitting a new support request, we receive the auto-response 
message noting that the ticket has been received and we should expect to 
receive a response within 8 hours (like normal), but then we never actually 
receive a response. The first time we noticed this happening was at the end of 
December and the issue still persists. Is anyone else having luck with getting 
through to Microsoft support right now? I appreciate your help with this.

Thanks,

Christina

--
Christina Hoheisel
Technical Account Manager
SparkPost<http://sparkpost.com/>

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[mailop] Microsoft Support System Down?

2019-01-15 Thread Christina Hoheisel via mailop 
Hello Everyone,

For the past couple weeks we've noticed an issue with Microsoft's support
system. After submitting a new support request, we receive the
auto-response message noting that the ticket has been received and we
should expect to receive a response within 8 hours (like normal), but then
we never actually receive a response. The first time we noticed this
happening was at the end of December and the issue still persists. Is
anyone else having luck with getting through to Microsoft support right
now? I appreciate your help with this.

Thanks,

Christina

-- 
Christina Hoheisel
Technical Account Manager
SparkPost 
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