[MCN-L] MCN visitation recovery benchmark
Hi MCNers, Hope this email finds everyone well and your museums reopened! To help track and compare recovery, we've made our visitation dashboard with benchmarks free - together with a special MCN group for this community to establish a MCN specific cohort. It's a great tool to manage visitation data and track your recovery, with the added benefit of seeing this journey in the context of how industry peers are doing globally, locally and in the group (all while keeping your own data secure). To join and be part of the MCN benchmarking community go to https://dexibit.com/product/join-dashboard-mcn/. Or more info, see join.dexibit.com. Please reach out if you're already using Dexibit and want to join the MCN group, or have other groups you'd like us to setup. A few highlights on the latest - most museums reopened at around 20% of the equivalent day last year and are tracking gently upwards in the first month or so. Last week across the US, the average for museums was 35% of normal, on par with the UK but slightly down from August. Wishing you all the best in welcoming visitors back through the doors again. Best, Angie ___ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://lists.mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
[MCN-L] COVID19: managing through crisis for museums, webinar
Hi all, We are hosting a webinar on managing through crisis in museums during COVID19, will be joined by Laura Lott, American Alliance of Museums. Thursday, 19th March 12PM Eastern Register at: https://zoom.us/webinar/register/WN_pUSqMGOFRlSO4njCFPYvhg This agenda will cover industry impacts, crisis response management and mitigation, health and safety, remote work, closures and other restrictions, visitorship and financial impacts, scenario simulation for scaling down, managing the crisis by department plus strategies and tactics - technology and digital included. If you have content or advice you can contribute, please let me know. Stay well, Angie ___ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
[MCN-L] GDPR webinar recording
Hi all, The General Data Protection Regulation (GDPR) comes into force on the 25th May and impacts museums, even those outside the EU. To learn all about it, here's the link to our MCN Data & Insights SIG MCN Pro webinar with Paulina Jedwabska, from the Department for Digital, Culture, Media and Sport: https://www.youtube.com/watch?v=m1GFhhreMIw=youtu.be Enjoy! Best, Angie *Angie Judge*Chief Executive Officer (6421) 186 9321 Mobile (888) 772 7921 US toll free (808) 164 9248 UK toll free @Dexibit #musedata ___ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
Re: [MCN-L] mcn-l Digest, Vol 150, Issue 14
Hi Bryon, I hope so - we will release some more details soon. Angie On Thu, Feb 15, 2018 at 4:00 AM, <mcn-l-requ...@mcn.edu> wrote: > Send mcn-l mailing list submissions to > mcn-l@mcn.edu > > To subscribe or unsubscribe via the World Wide Web, visit > http://mcn.edu/mailman/listinfo/mcn-l > or, via email, send a message with subject or body 'help' to > mcn-l-requ...@mcn.edu > > You can reach the person managing the list at > mcn-l-ow...@mcn.edu > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of mcn-l digest..." > > > Today's Topics: > >1. Re: GDPR webinar with the MCN Data and Insights SIG > (Bryon Thornburgh) > > > -- > > Message: 1 > Date: Wed, 14 Feb 2018 18:08:07 + > From: Bryon Thornburgh <bthornbu...@denverartmuseum.org> > To: Museum Computer Network Listserv <mcn-l@mcn.edu> > Subject: Re: [MCN-L] GDPR webinar with the MCN Data and Insights SIG > Message-ID: > <CY4PR02MB3285FBF6E5B450F3D9B3F2D7B6F50@CY4PR02MB3285. > namprd02.prod.outlook.com> > > Content-Type: text/plain; charset="us-ascii" > > Thanks for organizing! Will this webinar be recorded? > > Thanks, > Bryon Thornburgh > Director of Technology > (720) 913-0136 > bthornbu...@denverartmuseum.org > > Denver Art Museum > 100 W. 14th Avenue Parkway > Denver, CO 80204 > > Visit www.denverartmuseum.org and sign up for our e-mail updates. The > Denver Art Museum salutes the citizens of metro Denver for helping fund > arts, culture and science through their support of the Scientific and > Cultural Facilities District (SCFD). > > > > -Original Message- > From: mcn-l [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Angie Judge > Sent: Tuesday, February 13, 2018 9:06 PM > To: mcn-l@mcn.edu > Subject: [MCN-L] GDPR webinar with the MCN Data and Insights SIG > > Hi all, > > The General Data Protection Regulation (GDPR) law changes coming into play > will impact museums and visitor privacy globally, enforceable from 25 May > 2018 as discussed already in this forum. > > To help clarify what GDPR means for museums both in the EU and also in > other countries, the MCN Data and Insights SIG will present a webinar on > GDPR led by Paulina Jedwabska, Head of Information Governance and > Departmental Records Officer at Department for Digital, Culture, Media and > Sport (DCMS), Thursday 15th March 2018 at 3PM Eastern time. > > More details to come, stay tuned and look forward to seeing you there. > > > Best, > Angie > ___ > You are currently subscribed to mcn-l, the listserv of the Museum Computer > Network (http://www.mcn.edu) > > To post to this list, send messages to: mcn-l@mcn.edu > > To unsubscribe or change mcn-l delivery options visit: > http://mcn.edu/mailman/listinfo/mcn-l > > The MCN-L archives can be found at: > http://www.mail-archive.com/mcn-l@mcn.edu/ > [SCFD] > > > ------ > > Subject: Digest Footer > > ___ > mcn-l mailing list > mcn-l@mcn.edu > http://mcn.edu/mailman/listinfo/mcn-l > > > -- > > End of mcn-l Digest, Vol 150, Issue 14 > ** > -- *Angie Judge*Chief Executive Officer (6421) 186 9321 Mobile (888) 772 7921 US toll free (808) 164 9248 UK toll free @Dexibit #musedata Love museums and data? Follow our adventures at blog.dexibit.com or join us at careers.dexibit.com . ___ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
[MCN-L] GDPR webinar with the MCN Data and Insights SIG
Hi all, The General Data Protection Regulation (GDPR) law changes coming into play will impact museums and visitor privacy globally, enforceable from 25 May 2018 as discussed already in this forum. To help clarify what GDPR means for museums both in the EU and also in other countries, the MCN Data and Insights SIG will present a webinar on GDPR led by Paulina Jedwabska, Head of Information Governance and Departmental Records Officer at Department for Digital, Culture, Media and Sport (DCMS), Thursday 15th March 2018 at 3PM Eastern time. More details to come, stay tuned and look forward to seeing you there. Best, Angie ___ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
Re: [MCN-L] Tapping the MCN Brain Trust
Hi Nik, Looks like you’ve already got enough responses to write the book, but here’s my two cents on our experience if useful, mostly at museums and indoor cultural institutions , plus a couple of outdoor sites too. Detecting presence using WiFi relies only on the visitor having a device with WiFi turned on. They don’t need to connect to the network (though this helps data quality), don’t need to download an app, accept permissions, be actively looking at their WiFi list, have ‘ask to join’ on, etc. In our experience, WiFi enabled devices are far more pervasive than Bluetooth. Detection works because as our devices are surveying the field for possible networks, they send out a signal in doing so, their MAC – a bit like a game of Marco Polo. A MAC address is non-identifiable, ie we can only see this is device 1234, not Nik’s device, with no reverse look up facility. However, privacy is still important – data should be viewed only in aggregate and the raw address should not be access ed by general users. If required, the MAC can be hashed at source, though this reduces data quality. Detection can be performed by the venue’s own WiFi network (most mainstream vendor s e.g. Ruckus and Cisco as mentioned offer this facility), or with a hardware accessory. Ranges vary, and some can be adjusted to scan an isolated area. Battery power is possible, but not desirable as it does require more power than say a b eacon, and devices only last a week or so before having to be recharged which is logistically difficult. They can be hidden from sight, but perform better at height and also need to be weather proof, which can be tricky outdoors. These also still require a WiFi connection to report back remotely. We then connect via API to stream this data, combining it alongside other relevant data sources, such as online, social, transactions, weather etc. This raw data as you’ve probably discovered needs to be clea n ed up; before insight analysis and then visualization. In our case, we’re accounting for all sorts of influencing factors. These differ city to city, site to site, but a very rough guide is 92% of visitors carry a device to a cultural institution (may differ for parks than museums), 75% WiFi enabled. Then, you have to allow for everything else, people who carry multiple devices, randomization, fixed equipment, staff movements, etc. Outdoors, your configuration would need to protect against passers by and traffic. Devices differ in their advertisements, network vendors differ in their scanning reach and intervals, both impact accuracy. Outdoor environments also play a part, especially if there are a lot of trees . Parks are tricky as often there are no defined entrances and therefore the coverage has to be high unless deemed a sample only . A sample manual count can help validate the overall scaling factor. Where possible, we rely upon machine learning as part of this cleansing, important because other than differing by site, these factors rarely stay the same over time. Using this approach, we’ve managed to get accurate results when compared with other counting methods, and generally speaking each method has its own flaws (clicker counters case in point). Additionally, WiFi data can reveal zone activation, trail routes, dwell times, repeat visitation etc. I imagine this data would be equally valuable to the park. Some of our clients use presence to understand visitor behavior and take their visitation counts from ticketing or elsewhere, others rely upon presence to report visitation itself, as well as behavior. At parks, the question then quickly turns to ‘what constitutes a visit ?' , especially with thoroughfare. For example, if I cut through on my way to work, am I visiting? If I do the same on my way home, is that two? I would imagine the value of this over and above validating the big number, is to start to see the impact of levers within the park’s control, and influences to otherwise allow for, in both overall visitation and engagement. This insight can then be tracked against the capital plan or used for operational purposes. For example, promotion, digital engagement, seasonality, weather, events, what’s on in the area, new facilities, maintenance, etc. And lastly I might add, though we have yet to measure the angle of curiosity, rest assured we’re working on it. Angie Angie Judge Dexibit www.dexibit.com an...@dexibit.com @Dexibit #musedata ___ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
[MCN-L] Webinar 26/10 2PM EST: Becoming data driven with lean sigma
Hi all, For those interested in the data driven museum, Mark McKay and I will shortly be hosting a preview webinar on lean sigma ahead of a MCN workshop. This introduction to lean sigma in the museum will cover innovation experiments under the feedback loop with the lean canvas, plus continuous improvement under a data driven leadership framework with statistical analysis techniques. For the webinar, join us at 2PM EST 26/10, online: https://www.youtube.com/watch?v=ldMmV3vKdB4 For the workshop, join us at the conference on 01/11, register for the session at: http://conference.mcn.edu/2016/profile.cfm?profile_name=session_key=88142A12-AA35-2928-0550-40481679D816_key=AD2CAECE-E55C-4B47-9116-F9CB5C96B5DD=0 Plus, if you have a new project or process needing improvement from your museum, we're looking for example scenarios to work with in group break out sessions - please get in touch. Angie Angie Judge Chief Executive Officer (6421) 186 9321 Mobile (888) 772 7921 US toll free @Dexibit #musedata ___ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
[MCN-L] Musedata: analytics in the cultural sector
If you'd like to continue the conversation on data, metrics and analytics in museums from MCN's conference this year, we invite you to join with #musedata or at the Arts Analytics Facebook Group, now with over 400 musedata enthusiasts from beginner to expert: https://www.facebook.com/groups/artsanalytics/ . We welcome project shares, questions and ideas. See you there, Angie Judge Director, Dexibit ___ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l@mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/mcn-l@mcn.edu/
