Re: [OPEN-ILS-GENERAL] odd holds issue

[Hardy, Elaine]

We have had it happen in PINES. I’m not certain of the particulars since
circ is not my forte, but I believe it happens both ways Thomas describes.

Elaine
 
 
J. Elaine Hardy
PINES Bibliographic Projects and Metadata Manager
Georgia Public Library Service,
A Unit of the University System of Georgia
1800 Century Place, Suite 150
Atlanta, Ga. 30345-4304
404.235-7128
404.235-7201, fax
 
eha...@georgialibraries.org
www.georgialibraries.org
http://www.georgialibraries.org/pines/

-Original Message-
From: open-ils-general-boun...@list.georgialibraries.org
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of
Thomas Berezansky
Sent: Wednesday, June 27, 2012 11:37 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] odd holds issue

The times we have seen this have appeared to have been Staff captures for
hold, puts it on the shelf, action/trigger sends out notice, some other
staff member cancels that hold and captures for another within a few
hours, another notice goes out, the first patron then shows up and is
annoyed that the item isn't available for them.

Though I suppose it could also happen if a double-scan in during checkin
caused two holds to be captured for.

Thomas Berezansky
Merrimack Valley Library Consortium


Quoting Jesse Ephraim jephr...@roanoketexas.com:

 We have had a few incidents where Evergreen has sent a notice out to
 more than one person on the Holds list for the same single item (only
 one copy held by the library).  Has anyone else experienced this?

 Jesse Ephraim
 Director, Roanoke Public Library
 Roanoke, TX

Re: [OPEN-ILS-GENERAL] odd holds issue

[Thomas Berezansky]

The times we have seen this have appeared to have been Staff captures  
for hold, puts it on the shelf, action/trigger sends out notice, some  
other staff member cancels that hold and captures for another within a  
few hours, another notice goes out, the first patron then shows up and  
is annoyed that the item isn't available for them.


Though I suppose it could also happen if a double-scan in during  
checkin caused two holds to be captured for.


Thomas Berezansky
Merrimack Valley Library Consortium


Quoting Jesse Ephraim jephr...@roanoketexas.com:

We have had a few incidents where Evergreen has sent a notice out to  
more than one person on the Holds list for the same single item  
(only one copy held by the library).  Has anyone else experienced  
this?


Jesse Ephraim
Director, Roanoke Public Library
Roanoke, TX