Re: [otrs] How to configure OTRS 5s Patch Level 23 & Oracle 12c DB on different systems?

Hi Amey, > On Nov 22, 2017, at 7:51 AM, Amey Abhyankar wrote: > > Is it fine if I proceed with OTRS 5.0.24 installation now [using RPM > package] or I need to roll back & do the OTRS installation 1st & then > compile Oracle drivers? For a fresh installation I recommend the

Re: [otrs] OTRS 6.0.1 encoding/decoding of special characters sent from Outlook

Hi Martin, Kein problem. Grateful for the info. Regards Rudolf -Ursprüngliche Nachricht- Von: otrs [mailto:otrs-boun...@lists.otrs.org] Im Auftrag von Martin Gruner Gesendet: Mittwoch, 22. November 2017 09:27 An: User questions and discussions about OTRS. Betreff:

Re: [otrs] OTRS 6.0.1 encoding/decoding of special characters sent from Outlook

Hello Rudolf, this is a bug in OTRS 6: https://bugs.otrs.org/show_bug.cgi?id=13367. The data is stored correctly, but displayed wrongly, if the mail has an encoding other than ASCII or UTF-8. The fix is in QA and will be published soon in the bug and as a part of OTRS 6 patch level 2.

[otrs] OTRS 6.0.1 encoding/decoding of special characters sent from Outlook

Hi, Upgraded from 5.0.23 (Fedora 26) to 6.0.1 yesterday. We noticed an issue regarding the display of German/French characters in OTRS. We sent a test mail this morning from Outlook 2013 to OTRS 6.0.1 with the mail body “äöüàéè”. In OTRS this arrives as “��”. In the Outlook preview these