Morning!
I think the issue is with the 1 you added. It has to be just after the
AuthModule but not after the ::
Let me explain: The LDAP modules expects some parameters: Host, BaseDN, etc.
These names cannot change. What can change is the identifier of the auth module
you're configuring. I think
Dear Ralf,
With your browser's developer tools, you can watch the query that the search
form sends to the server, with it's parameters. It's send as POST but you can
recreate as GET, just adding the parameters to the URL string.
For example, the parameter string
`Action=AgentTicketSearch;Subacti
Hi Jaouen,
I don't think you need to be worried: probably the alter table resetted the
autoincrement value but the database is still preventing any collision, it's
just filling the empty values (autoincrement normally doesn't fill all the
values, sometimes there are gaps between IDs)
Worry if
Hi,
what’s your LogModule configuration? may be OTRS is writing to some log file.
Did you run otrs.CheckModules?
Kind regards,
Juan Clavero
De: otrs [mailto:otrs-boun...@lists.otrs.org] En nombre de JAOUEN Egareg
Enviado el: miércoles, 11 de octubre de 2017 10:01
Para: 'User questions and discus
Dear Parag,
There isn’t a module for that. Let’s say the Stats widget is a “plugin” for the
Agent Dashboard, it can not be called directly. You could try and build a
module to act as an enclosure for TicketStatsGeneric.
Kind regards,
Juan Clavero
De: otrs [mailto:otrs-boun...@lists.otrs.org] E
Hi,
this usually means a javascript problem. Can you open the developer tools of
your browser and see if it shows any errors in the console?
Kind regards,
Juan Clavero
De: otrs [mailto:otrs-boun...@lists.otrs.org] En nombre de André Cavalcante
Enviado el: jueves, 10 de agosto de 2017 19:26
Para
Hi,
I think TicketObject->TicketMerge doesn't check than the MergeTicket exists:
My interpretation is that all the things (article, watchers, etc) of the
MergeTicket must move to the MainTicket. If MergeTicket exists, everything is
moved (success!). If it doesn't exist, nothing has to be moved
Hi all,
I’d like to add that one place that Queues are not referred by ID but by Name
is in PostMaster filters: if you’ve set the “X-OTRS-Queue” value to the queue
name in a filter, you should change it before fetching emails.
Kind regards,
Juan Clavero
De: otrs [mailto:otrs-boun...@lists.otrs
Hi,
Answering to
> Is there a better way to programmatically insert customer_user?
I'd prefer writing a script that uses OTRS System modules. You can take a look
at the scripts in scripts/test/ to get an idea.
Kind regards,
Juan Clavero
-Mensaje original-
De: otrs [mailto:otrs-boun...@
Dear Pedro,
I've seen in opar a package that I think may be useful:
https://opar.perl-services.de/dist/CopySearchTemplates-4.0.1
The main problem it's not updated to OTRS 5.
Atentamente,
Juan Clavero
___
Oficina de Tecnologies de la Informació i Comuni
being closed without being
correctly classified.
Best Regards.
2017-05-17 2:03 GMT-06:00 Juan Manuel Clavero Almirón
mailto:juanm.clav...@ibsalut.es>>:
Hi all,
We want to forbid closing a ticket without service. We've been able to do it
for stored tickets with an ACL but can't se
Hi all,
We want to forbid closing a ticket without service. We've been able to do it
for stored tickets with an ACL but can't seem to manage in a new ticket form
(e.g, in AgentTicketPhone). We thought we could do it with Service in the
Properties section but can't match an undefined value.
Ou
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