Am 10.07.2018 um 08:51 schrieb sysadmin.caos:
> Sorry, but I don't understand your answer... "Forward or
> Communication/New Email" are options in any configuration menu?
I think what's meant is the ways to answer a ticket: instead of 'reply'
choose 'forward' or 'new email'.
Another possibility,
Sorry, but I don't understand your answer... "Forward or
Communication/New Email" are options in any configuration menu?
Message: 2
Date: Tue, 3 Jul 2018 18:38:54 -0400
From: Gerald Young
To: "User questions and discussions about OTRS."
Subject: Re: [otrs] Reply with e
Forward or Communication/New Email might be of interest.
On Mon, Jul 2, 2018 at 8:13 AM Sysadmin CAOS wrote:
> Hello,
>
> is there any way for configuring OTRS to reply a ticket with an email
> and, then, when "AgentTicketZoom" opens ticket, body appears empty, not
> with standard message and
