Hi Christian,
Yes I changed those settings. My concern is how a Ticket
which closed by an Agent will be totally CLOSED? If a
customer make a follow-up, OTRS will send him new Ticket
Number and will not open his previouly closed ticket?
Hope you could me.
Thanks.
On Mon, 11 Jul 2005 15:41:
Hi Len,
On Fri, Jul 08, 2005 at 05:03:46PM +0800, [EMAIL PROTECTED] wrote:
>My intention is when the Ticket is already "closed
>successfully" by an agent, once the customer make a follow
>up, he should not receive any reply just notification that
>his ticket is already closed and he will receiv
Hi Alex,
On Mon, Jul 11, 2005 at 01:13:10PM +0200, Alessio Tosi wrote:
>would be possible to implement something similar via procmail and somthing
>else?
[...]
>>On Thu, Jul 07, 2005 at 12:02:07PM +0200, Alessio Tosi wrote:
>>>OKI Systems (Italia) S.p.A.Is it possible to include a cc address in
Hi Ivica,
On Sat, Jul 09, 2005 at 01:17:33AM +0800, Ivica Mustapic wrote:
>I have just installed OTRS v2-beta4 on Fedora 3.
>Installation looked normal but OTRS would not connect.
>
>Database was created OK.
>OTRS user can access DB.
>Permissions look OK.
>
>After running CheckDB.pl following err
Victor Rodriguez Cortes wrote:
I believe that errors generated by cron jobs are submited to the mail address
defined by "aaa_base" cronjob:
http://doc.otrs.org/1.3/en/html/cronjob-default-cronjobs.html
Thanks, I should have noticed that, sorry...
--
Peace, love & harmony
Atte
http
On 11 Jul 2005 at 13:03, Atte André Jensen wrote:
> I realize that this warning also show up in the html interface for the
> system administrator, but wouldn't it be appropriate if the system
> would notify the administrator in some way, for instance by email. It
> would be nice, so we avoid havin
would be possible to implement something similar via procmail and somthing
else?
Ciao
AleX
Hi Alex,
On Thu, Jul 07, 2005 at 12:02:07PM +0200, Alessio Tosi wrote:
OKI Systems (Italia) S.p.A.Is it possible to include a cc address in the
atu response when the new mail that open a ticket come
Victor Rodriguez Cortes wrote:
Jul 11 10:50:23 localhost OTRS-PM3-10[24298]:
[Error][main::FetchMail][Line:153]: Can't fetch email 2 from
Email to big (6560 KB - max 6144 KB)!
I realize that this warning also show up in the html interface for the
system administrator, but wouldn't it be
Victor Rodriguez Cortes wrote:
For v1.3.2, in Config.pm, add something like this:
$Self->{PostMasterPOP3MaxEmailSize} = 1024 * X;
Thanks alot, that fixed the problem...
--
Peace, love & harmony
Atte
http://www.atte.dk
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Hi!
> Jul 11 10:50:23 localhost OTRS-PM3-10[24298]:
> [Error][main::FetchMail][Line:153]: Can't fetch email 2 from
> Email to big (6560 KB - max 6144 KB)!
>
> I'd like to set that limit higher, but I can't figure out where it's
> done, so if somebody could help I'd really appreciate
I get the following in my /var/log/syslog everytime otrs tries to pop:
Jul 11 10:50:23 localhost OTRS-PM3-10[24298]:
[Error][main::FetchMail][Line:153]: Can't fetch email 2 from Email
to big (6560 KB - max 6144 KB)!
I'd like to set that limit higher, but I can't figure out where it's
d
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