Hello,
I would like to change the default value of a dropdown box in the
screen, where an agent composes the response.
In our company the workflow looks like this:
a. The ticket comes in
b. An agent works on it and either sets it to close successful (if the
problem is solved) or pending
Hi,
I have configured,installed OTRS on my machine.Now I have exim and
fetchmail installed on my machine.How to integrate the Exim for
outoging mail and Fetchmail for incoming mail/queue ?
I have installed the Apache2::Reload perlmodule for apache2 but the
Package Manager of Admin link is
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Hash: SHA1
Jan Miczaika schrieb:
Hello,
I would like to change the default value of a dropdown box in the
screen, where an agent composes the response.
In our company the workflow looks like this:
a. The ticket comes in
b. An agent works on it and
I did it on my own
Thx although nobody answered... :)
On Di, 8.05.2007, 11:17, Maximilian Haertl sagte:
Nobody any idea?
Is it allowed, to change the *.pm code, or have i to compile something in
a special way
thank u again,
Max
On So, 6.05.2007, 16:36, Maximilian Haertl sagte:
Hi,
I've installed OTRS (2.0.4) on a Debian 4.0 (Etch) server: I've followed
the easy way, using the .deb package.
I can log in and play around while reading OTRS docs. Everything looks fine.
Whenever I log in and try to add a new user (or a new client) tough, I get an error page
with this:
Filippo Fiorani wrote:
Whenever I log in and try to add a new user (or a new client) tough, I
get an error page with this:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue May 8 19:35:44 2007
Message: Email address ([EMAIL PROTECTED]) not valid (invalid
[EMAIL PROTECTED] (no mail
Hi guys,
Did someone tried to make those 4 types of notifications (New ticket, Follow
up, ticket lock timeout and Moved ticket) per each queue.
Not just for all queues together or just those selected as My Queues, but
really for each individual queue.
Or is there such feature for next versions
On 5/8/07, Shawn Beasley [EMAIL PROTECTED] wrote:
Mike Dent schrieb:
On 5/8/07, Shawn Beasley [EMAIL PROTECTED] wrote:
Mike Dent schrieb:
Hi,
I'm new to OTRS, so please forgive me, I've been using RT for a couple
of years
but it lacks some features which I hope otrs can help with.
Mike Dent schrieb:
On 5/8/07, Shawn Beasley [EMAIL PROTECTED] wrote:
Mike Dent schrieb:
On 5/8/07, Shawn Beasley [EMAIL PROTECTED] wrote:
Mike Dent schrieb:
Hi,
I'm new to OTRS, so please forgive me, I've been using RT for a
couple
of years
but it lacks some features which I hope
Hi,
I'm testing OTRS. Is it possible to get the original database like at
install time
back?
thanks
Mike
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Petar Kazakov schrieb:
Hi guys,
Did someone tried to make those 4 types of notifications (New ticket,
Follow up, ticket lock timeout and Moved ticket) per each queue.
Not just for all queues together or just those selected as “My Queues”,
but really for each individual queue.
Or is there
Grande Nils!
Thanks a lot, your mail give me a perfect starting point to solve my
problem.
And more. I've a few notions about Linux (or *nix, generally speaking)
systems and sometimes I just need a small kick to get started the right
direction.
Thus, that was a good kick.
To answer your
On 5/9/07, Shawn Beasley [EMAIL PROTECTED] wrote:
Mike Dent schrieb:
On 5/8/07, Shawn Beasley [EMAIL PROTECTED] wrote:
Mike Dent schrieb:
On 5/8/07, Shawn Beasley [EMAIL PROTECTED] wrote:
Mike Dent schrieb:
Hi,
I'm new to OTRS, so please forgive me, I've been using RT for a
couple
bradis wrote:
Hello!
Dear friends,
again several stupid problems with OTRS,
used several ways to install
1. tried to use http://howtoforge.com/otrs_centos4.4
several troubles that we all knew already, but then just added repository
( in maillist were several comments ) and used
Hi guys,
I hope somebody can help me.
I want to use the OTRS rpc to create a new ticket to a customer via a
php script. I have had a look at the rpc-example.pl, but unfortunately I
dont know much about perl or soap for that matter. Is there any
documentation that might help me, or could
Hi
I have to autofill the Time unit field in the Close ticket webpage.
Can someone explain me how modify to obtain this behaviour?
thanks
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Hello,
After a ticket is sent to the customer using the normal submit button, the
user is taken back to a queue. The way our setup is done, we really need
the user to be taken to the locked tickets view instead. How can we do
this?
I searched the archive, but unfortunately couldn't find
Hi,
What are the meanings of fields
valid_id
create_time
create_by
change_time
change_by
in customer_user table. Are these fields important if I am just doing
a bulk import of
a few hundred customers?
thanks
Mike
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Mike Dent schrieb:
Hi,
I'm testing OTRS. Is it possible to get the original database like at
install time
back?
...e.g. you can drop the DB, create a new one and set it up with the
scripts in scripts/database.
regards, Torsten Thau
- --
Filippo,
Are you using an internal DNS server which is set as authoritative for
condor.it ? If so, does your internal DNS know about the MX records?
On 5/9/07 08:01, Filippo Fiorani [EMAIL PROTECTED] wrote:
Grande Nils!
Thanks a lot, your mail give me a perfect starting point to solve my
What operating system are you running? I ran into the same problem and I
think I may have the solution
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Wednesday, May 09, 2007 6:38 AM
To: otrs@otrs.org
Subject: [otrs] OTRS
Hallo OTRS'ler!
Gibt es eine Möglichkeit, dass ich Agenten / Benutzer anlege, die nur ihnen
zugewiesene Tickets sehen können?
Bzw. eine Ansicht oder Queue die genau das steuert?
Speziell geht es hier um die Einbindung von externen Mitarbeitern, die nicht
mit unzähligen Tickets belastet werden
Würde mir spontan nur eine eigene Gruppe/Queue einfallen in die die
Tickets dann verschoben werden.
Kai Osthoff schrieb:
Hallo OTRS'ler!
Gibt es eine Möglichkeit, dass ich Agenten / Benutzer anlege, die nur ihnen
zugewiesene Tickets sehen können?
Bzw. eine Ansicht oder Queue die genau das
Guten Tag,
ich habe die DTL der Q-Ansicht so modifiziert, dass nun auch der Bearbeiter
angezeigt wird.
Jedoch steht bei neu erzeugten Calls als Besitzer automatisch der Agent, der
das Ticket eröffnete. Beim vom
System erzeugten Calls (via Mail) steht der System-Accound ID1. Jedoch ist
Hallo Herr Boguschewski,
Ist das normal, dass automatische Aktionen dem ersten Mitarbeiter zugerechnet
werden?
Ja, das ist normal. Der Benutzer mit der ID 1 ist der Systembenutzer
[EMAIL PROTECTED] Diesem sind Standardmäßig alle Tickets zugeordnet, bis
ein Agent am Ticket eine Aktion
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