[otrs] Changing the default value of a dropdown box in the compose screen

2007-05-09 Thread Jan Miczaika
Hello, I would like to change the default value of a dropdown box in the screen, where an agent composes the response. In our company the workflow looks like this: a. The ticket comes in b. An agent works on it and either sets it to close successful (if the problem is solved) or pending

[otrs] OTRS Configuration

2007-05-09 Thread d . shri
Hi, I have configured,installed OTRS on my machine.Now I have exim and fetchmail installed on my machine.How to integrate the Exim for outoging mail and Fetchmail for incoming mail/queue ? I have installed the Apache2::Reload perlmodule for apache2 but the Package Manager of Admin link is

Re: [otrs] Changing the default value of a dropdown box in the compose screen

2007-05-09 Thread Torsten Thau
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Jan Miczaika schrieb: Hello, I would like to change the default value of a dropdown box in the screen, where an agent composes the response. In our company the workflow looks like this: a. The ticket comes in b. An agent works on it and

Re: [otrs] LDAP -- Getting customer User Multivalue attributes

2007-05-09 Thread Maximilian Haertl
I did it on my own Thx although nobody answered... :) On Di, 8.05.2007, 11:17, Maximilian Haertl sagte: Nobody any idea? Is it allowed, to change the *.pm code, or have i to compile something in a special way thank u again, Max On So, 6.05.2007, 16:36, Maximilian Haertl sagte:

[otrs] New user in OTRS

2007-05-09 Thread Filippo Fiorani
Hi, I've installed OTRS (2.0.4) on a Debian 4.0 (Etch) server: I've followed the easy way, using the .deb package. I can log in and play around while reading OTRS docs. Everything looks fine. Whenever I log in and try to add a new user (or a new client) tough, I get an error page with this:

Re: [otrs] New user in OTRS

2007-05-09 Thread Nils Breunese (Lemonbit Internet)
Filippo Fiorani wrote: Whenever I log in and try to add a new user (or a new client) tough, I get an error page with this: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue May 8 19:35:44 2007 Message: Email address ([EMAIL PROTECTED]) not valid (invalid [EMAIL PROTECTED] (no mail

[otrs] Notifications

2007-05-09 Thread Petar Kazakov
Hi guys, Did someone tried to make those 4 types of notifications (New ticket, Follow up, ticket lock timeout and Moved ticket) per each queue. Not just for all queues together or just those selected as My Queues, but really for each individual queue. Or is there such feature for next versions

Re: [otrs] Re: Getting customer data in to OTRS, fields for address, OS, postcode etc?

2007-05-09 Thread Mike Dent
On 5/8/07, Shawn Beasley [EMAIL PROTECTED] wrote: Mike Dent schrieb: On 5/8/07, Shawn Beasley [EMAIL PROTECTED] wrote: Mike Dent schrieb: Hi, I'm new to OTRS, so please forgive me, I've been using RT for a couple of years but it lacks some features which I hope otrs can help with.

[otrs] Re: Getting customer data in to OTRS, fields for address, OS, postcode etc?

2007-05-09 Thread Shawn Beasley
Mike Dent schrieb: On 5/8/07, Shawn Beasley [EMAIL PROTECTED] wrote: Mike Dent schrieb: On 5/8/07, Shawn Beasley [EMAIL PROTECTED] wrote: Mike Dent schrieb: Hi, I'm new to OTRS, so please forgive me, I've been using RT for a couple of years but it lacks some features which I hope

[otrs] Getting OTRS database back to original state.

2007-05-09 Thread Mike Dent
Hi, I'm testing OTRS. Is it possible to get the original database like at install time back? thanks Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Re: Notifications

2007-05-09 Thread Shawn Beasley
Petar Kazakov schrieb: Hi guys, Did someone tried to make those 4 types of notifications (New ticket, Follow up, ticket lock timeout and Moved ticket) per each queue. Not just for all queues together or just those selected as “My Queues”, but really for each individual queue. Or is there

Re: [otrs] New user in OTRS

2007-05-09 Thread Filippo Fiorani
Grande Nils! Thanks a lot, your mail give me a perfect starting point to solve my problem. And more. I've a few notions about Linux (or *nix, generally speaking) systems and sometimes I just need a small kick to get started the right direction. Thus, that was a good kick. To answer your

Re: [otrs] Re: Getting customer data in to OTRS, fields for address, OS, postcode etc?

2007-05-09 Thread Mike Dent
On 5/9/07, Shawn Beasley [EMAIL PROTECTED] wrote: Mike Dent schrieb: On 5/8/07, Shawn Beasley [EMAIL PROTECTED] wrote: Mike Dent schrieb: On 5/8/07, Shawn Beasley [EMAIL PROTECTED] wrote: Mike Dent schrieb: Hi, I'm new to OTRS, so please forgive me, I've been using RT for a couple

Re: [otrs] Once again :-) CentOS 4.x and OTRS :)

2007-05-09 Thread Nils Breunese (Lemonbit Internet)
bradis wrote: Hello! Dear friends, again several stupid problems with OTRS, used several ways to install 1. tried to use http://howtoforge.com/otrs_centos4.4 several troubles that we all knew already, but then just added repository ( in maillist were several comments ) and used

[otrs] Using OTRS API

2007-05-09 Thread Patric
Hi guys, I hope somebody can help me. I want to use the OTRS rpc to create a new ticket to a customer via a php script. I have had a look at the rpc-example.pl, but unfortunately I dont know much about perl or soap for that matter. Is there any documentation that might help me, or could

[otrs] Autofill Time unit field

2007-05-09 Thread Chef Tony
Hi I have to autofill the Time unit field in the Close ticket webpage. Can someone explain me how modify to obtain this behaviour? thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

[otrs] screen after pressing submit to send an answer

2007-05-09 Thread Tabitha Stang
Hello, After a ticket is sent to the customer using the normal submit button, the user is taken back to a queue. The way our setup is done, we really need the user to be taken to the locked tickets view instead. How can we do this? I searched the archive, but unfortunately couldn't find

[otrs] customer_user table, meanings?

2007-05-09 Thread Mike Dent
Hi, What are the meanings of fields valid_id create_time create_by change_time change_by in customer_user table. Are these fields important if I am just doing a bulk import of a few hundred customers? thanks Mike ___ OTRS mailing list: otrs -

Re: [otrs] Getting OTRS database back to original state.

2007-05-09 Thread Torsten Thau
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Mike Dent schrieb: Hi, I'm testing OTRS. Is it possible to get the original database like at install time back? ...e.g. you can drop the DB, create a new one and set it up with the scripts in scripts/database. regards, Torsten Thau - --

Re: [otrs] New user in OTRS

2007-05-09 Thread Salvador Manzo
Filippo, Are you using an internal DNS server which is set as authoritative for condor.it ? If so, does your internal DNS know about the MX records? On 5/9/07 08:01, Filippo Fiorani [EMAIL PROTECTED] wrote: Grande Nils! Thanks a lot, your mail give me a perfect starting point to solve my

RE: [otrs] OTRS Configuration

2007-05-09 Thread Maurice James Ny
What operating system are you running? I ran into the same problem and I think I may have the solution -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, May 09, 2007 6:38 AM To: otrs@otrs.org Subject: [otrs] OTRS

[otrs-de] Agent soll nur zugewiesene Tickets sehen

2007-05-09 Thread Kai Osthoff
Hallo OTRS'ler! Gibt es eine Möglichkeit, dass ich Agenten / Benutzer anlege, die nur ihnen zugewiesene Tickets sehen können? Bzw. eine Ansicht oder Queue die genau das steuert? Speziell geht es hier um die Einbindung von externen Mitarbeitern, die nicht mit unzähligen Tickets belastet werden

Re: [otrs-de] Agent soll nur zugewiesene Tickets sehen

2007-05-09 Thread Dennis Schwan
Würde mir spontan nur eine eigene Gruppe/Queue einfallen in die die Tickets dann verschoben werden. Kai Osthoff schrieb: Hallo OTRS'ler! Gibt es eine Möglichkeit, dass ich Agenten / Benutzer anlege, die nur ihnen zugewiesene Tickets sehen können? Bzw. eine Ansicht oder Queue die genau das

[otrs-de] Verwirrung bei Besitzer-Anzeige

2007-05-09 Thread Boguschewski, Frank
Guten Tag, ich habe die DTL der Q-Ansicht so modifiziert, dass nun auch der Bearbeiter angezeigt wird. Jedoch steht bei neu erzeugten Calls als Besitzer automatisch der Agent, der das Ticket eröffnete. Beim vom System erzeugten Calls (via Mail) steht der System-Accound ID1. Jedoch ist

Re: AW: [otrs-de] Anzeige der Ticket-Bearbeiter in Queue-Ansicht

2007-05-09 Thread Stefan Rother
Hallo Herr Boguschewski, Ist das normal, dass automatische Aktionen dem ersten Mitarbeiter zugerechnet werden? Ja, das ist normal. Der Benutzer mit der ID 1 ist der Systembenutzer [EMAIL PROTECTED] Diesem sind Standardmäßig alle Tickets zugeordnet, bis ein Agent am Ticket eine Aktion