Thanks Mark,
That was rather helpful!
But what about if this wasn't an originally merged ticket? Like a
customer following up on an old ticket, bearing new details?
On Tuesday, April 26, 2011, Grzella, Mark mgrze...@studienkreis.de wrote:
Because the „old and original“ ticket switches to a
Hi M El s,
I would like to notify you and the others that does not know about that
there is a otrsteam.ideascale.com site where one could create or votes on
ideas to improve otrs experience. Something related to the topics, for ie,
there is a
Hi all,
I'm trying to get the Open Tickets in the Dashboard to display
last-replied-to-tickets at the top, but failing to do so.
The problem is that tickets old enough (in pages 2 and so on, and yes, I
have the max value for the limit per page set), receive replies and updates,
and agents are
Hi all,
Is there anyway to eliminate the one or two lines between the std. response,
and the std. signature?
In new tickets, they are two lines. In replying, they are sometimes one
line, and sometimes none at all! And yes, I don't have any empty lines after
the std. response set.
Thanks and
Hello Mike :-)
Thank you for your very quick answer.
For the benefit of people new to OTRS, the method of installation (on a remote
server) was to download http://users.otrs.com/~mb/SOAP-Lite-0.713_01.opm to the
local computer, log into OTRS as root@localhost then Admin → System
What's meant here is how to re-sort tickets in the Open box from the
dashboard?
Thanks and Best Regards,
Muhammad El-Sergani.
On Wed, Apr 27, 2011 at 3:55 PM, Muhammad El-Sergani mserg...@gmail.comwrote:
Hi all,
I'm trying to get the Open Tickets in the Dashboard to display
Dear Shawn,
On 27.04.2011, at 19:54, Gadow, Shawn wrote:
My goal is to create a detailed self help response for the majority of my
sla’s that will automatically get sent out when a customer submits a ticket
under the specific SLA
If you use OTRS 2.4 or higher, you can use the event based
Would be great to have! Currently we don't have anything like this,
you can however import inventory data from discovery tooling into the
CMDB.
What's the best discovery tool (preferably open source) that people
are using? Comments from the list are welcome!
--
Mike
On Wed, Apr 27, 2011 at 5:42
Take a look at nmap2mysql.
What's the best discovery tool (preferably open source) that people
are using? Comments from the list are welcome!
--
Mike
On Wed, Apr 27, 2011 at 5:42 PM, GARDAIS Ionel
ionel.gard...@tech-advantage.com wrote:
Hi list,
We give a try to OCS Inventory to
Hello,
We happen to be partners of both OTRS and OCS Inventory.
Please keep in mind that auto-populating your CMDB using a discovery tool
will lead to an out of control configuration management process.
What we do is the following: we get the inventory from OCS, export it to
CSV, and then import
Agreed. We use nmap2mysql to build initial databases, then selectively
import into the CMDB. The next evolutionary step would be an OTRS CMDB
client agent.
On Wed, Apr 27, 2011 at 2:50 PM, Leonardo Certuche
leonardo.certu...@itconsultores.com.co wrote:
Hello,
We happen to be partners of
Dear all,
On 27.04.2011, at 21:50, Leonardo Certuche wrote:
Please keep in mind that auto-populating your CMDB using a discovery tool
will lead to an out of control configuration management process.
What we do is the following: we get the inventory from OCS, export it to CSV,
and then
Hallo Liste,
ich habe mir das Supportmodul installiert. Dieses Meckert mir fröhlich
einen load von 1 bei 15 min an.
Das sollte bei meinem Server (4Kern Maschine mit ausreichenden
Ressourcen) an sich kein Problem sein,
da der load üblicherweise bei 2 oder 2,5 liegt.
Da ich es unschön finde,
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