Hi both,
On 18.01.2012, at 21:42, Leonardo Certuche wrote:
> That would be /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl
>
> On 18 January 2012 15:34, Parag Bhalerao wrote:
> Hello,
> I want to customize the TicketZoom view and add one more URL to it.
Parag, why don’t you use Ticke
Hello,
That would be /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl
On 18 January 2012 15:34, Parag Bhalerao wrote:
> Hello,
>
> ** **
>
> I want to customize the TicketZoom view and add one more URL to it.
>
> ** **
>
> Default view looks like this.
>
> ** **
>
>
>
Hello,
I want to customize the TicketZoom view and add one more URL to it.
Default view looks like this.
I want to make it look like
Can someone tell me which file/code I need to edit to add a custom field
like this?
GoodWills
Parag Bhalerao
Work 215-494-270
Hi Jan,
On 18.01.2012, at 14:02, Jan Behrend wrote:
> I have one OTRS with multiple queues: One for our administration and one for
> our IT.
>
> Now as a member of the IT helpdesk I want to create an OTRS ticket addressed
> to our
> adminsitration using their OTRS address.
>
> What happens i
every time we try to login otrs trough agent interface we receive the
following error. This issue occurs since my migration to 3.x. Do you have
any idea regarding it ?
Core.App.UnblockEvents is not a function
(?)()@http://cac.easyap.com/otrs/index.pl:194
Ready((function (j, s) {return new b
I did this... =D
it's work!!
Thank you *Ken godee* and *Michiel Beijen*.
--! *Dilson Tomé*
On Wed, Jan 18, 2012 at 06:16, Michiel Beijen wrote:
> Hi,
>
> On Sun, Jan 15, 2012 at 23:33, Dilson Tomé wrote:
> > I am trying to set ticket number to start from 1 like Ticket#1,
> > but when i s
Also try restarting your OTRS service.
Sent from my iPad
On Jan 18, 2012, at 4:15 PM, Leonardo Certuche <
leonardo.certu...@itconsultores.com.co> wrote:
Hello,
Run /opt/otrs/bin/Cron.sh restart otrs and see if that makes it work again
On 18 January 2012 09:12, Diego F. wrote:
> Hello everyb
Hello,
Run /opt/otrs/bin/Cron.sh restart otrs and see if that makes it work again
On 18 January 2012 09:12, Diego F. wrote:
> Hello everybody!
>
> Suddenly my OTRS 3.0.11 stopped to get emails automatically. When I run
> "Fetch mail" manually, it runs perfectly. Everything looks like ok, mainl
Hello everybody!
Suddenly my OTRS 3.0.11 stopped to get emails automatically. When I run
"Fetch mail" manually, it runs perfectly. Everything looks like ok, mainly
CRONw that is running (the crontab.txt file is ok also). I read lots and
lots of foruns/pages on the web but I couldn't find anything
Hi Jan,
I'm seeing the same thing.
I guess this is a "feature" with our current setup, so we've been trying to do
"Moves" into the relevant queues instead of sending e-mails back and forth.
I've also been wanting to test if setting the Postmaster Mail Account to "not
trusted" makes a difference
Hello everybody,
I have one OTRS with multiple queues: One for our administration and
one for our IT.
Now as a member of the IT helpdesk I want to create an OTRS ticket
addressed to our
adminsitration using their OTRS address.
What happens is that the Mail sent is taken as a follow up to t
Hi,
On Sun, Jan 15, 2012 at 23:33, Dilson Tomé wrote:
> I am trying to set ticket number to start from 1 like Ticket#1,
> but when i set in Ticket::NumberGenerator::MinCounterSize to 1 digit, it
> start from 100, so the first ticket is Ticket#101 =(
It's appending the system ID. The System ID is
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