After the Ticket is closed it is removed from your queues, but you can
search for closed tickets. Just use the search tool to find them.
Greg Horne
gehorne
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Qing Zhang
Sent: Friday, September 26, 2008 4:15 AM
replaced the 10 with a 2.
To edit the file you can use the command:
crontab -e -u otrs
Have fun.
Greg Horne
GEH
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
JR
Sent: Friday, September 26, 2008 8:43 AM
To: otrs@otrs.org
Subject: [otrs] help with setting
the mail.
All this assumes that you are using a POP3 mail account.
Thanks
Greg Horne
GEH
GEHORNE
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Russell
Streitenberger
Sent: Wednesday, July 23, 2008 12:01 PM
To: User questions and discussions about
May want to check,
SysConfig-Framework - Core::ScriptAlias to make sure it does not have a
leading / (/otrs/ is wrong, otrs/ is correct and the default.)
This will cause it.
Greg Horne
gehorne
geh
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Henry
May want to check,
SysConfig-Framework - Core::ScriptAlias to make sure it does not have a
leading / (/otrs/ is wrong, otrs/ is correct and the default.)
This will cause it.
Greg Horne
gehorne
geh
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Henry
this helps.
Greg Horne
gehorne
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Brett
Davis
Sent: Thursday, June 05, 2008 1:28 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Outgoing Mail Question
Hmmm, bummer. The response you
, but
I understand.
Have fun
Greg Horne
GEH
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Zimmerling, Alexander
Sent: Thursday, May 29, 2008 3:02 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS on Windows 2000 Server
Hi,
Logfiles
are using,
and the steps that you have taken to setupp OTRS this far.
Thanks
Greg Horne
GEH
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Zimmerling, Alexander
Sent: Thursday, May 29, 2008 5:58 AM
To: User questions and discussions about OTRS.org
Subject: Re
Not that this will help, but
What OS are you hostin OTRS on?
Have you looked in the syslog for messages, does it show the outgoing email,
over and over...
Greg Horne
gehorne
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Buice, David R
Sent
with and
select a response, and click submit and test.
Hope this helps.
Greg Horne
gehorne
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
LQ Marshall
Sent: Thursday, May 01, 2008 4:39 PM
To: 'User questions and discussions about OTRS.org'
Subject: [otrs] No Email Reply
. The question
is, is there are easy way to have all customers use the same customer_IDs
value. Also do I need to repeate the value that I have mapped in
customer_id?
Thanks
Greg Horne
geh
gehorne
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.
General question, what is the real goal(s) of allowing the end user to post
using the web interface without a login account?
Greg Horne
gehorne
geh
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Mark D. Anderson
Sent: Thursday, July 12, 2007 1:49 AM
To: otrs
?
Have Fun.
Greg Horne
geh
gehorne
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Sándor Fehér
Sent: Thursday, July 12, 2007 2:00 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] LDAP auth problem
Sándor Fehér írta:
Some additional
your Config.pm with any usernames/password
changed.
Sorry everyone for the poor prior post, again its early here :)
Have Fun.
Greg Horne
geh
gehorne
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Sándor Fehér
Sent: Thursday, July 12, 2007 2:00 AM
To: User
,
'var', '', 0 ],
[ 'UserComment','Comment','description', 1, 0,
'var', '', 0 ],
],
};
# End of Map Array
Have Fun
Greg Horne
geh
gehorne
# Full cut and paste of the sample code from
http://doc.otrs.org/2.2/en/html/x1572.html#customer
if anyone
has any suggestions.
Thanks
GEH
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Sándor Fehér
Sent: Thursday, July 12, 2007 9:29 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] LDAP auth problem
Greg Horne írta
PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Mark D. Anderson
Sent: Thursday, July 12, 2007 4:27 PM
To: User questions and discussions about OTRS.org; 'Userquestions and
discussions about OTRS.org'
Subject: RE: [otrs] anonymous (public) access to tickiets?
On Thu, 12 Jul 2007 05:49:13 -0400, Greg Horne
Dan,
I'll just cover a few general things. Most of this is from another email I
sent a while back but should help.
Have fun
GEH
Greg Horne
Setup a user account that can browse AD's LDAP. (username - OTRS_Account
password - whatever) you may want to make it never expire.
Setup two
I have had the same issue. I have been using the HTML docs, hoping that
with the new release a few days ago the problem would resolve itself.
GEH
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
[EMAIL PROTECTED]
Sent: Tuesday, July 03, 2007 5:18 AM
';
$Self-{'PostmasterFollowUpSearchInAttachment'} = '1';
$Self-{'PostmasterFollowUpSearchInRaw'} = '1';
Have not tested, but looked at it as a requirement a while back.
Have fun
Greg Horne
geh
gehorne
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf
. add the line:
unshift @INC, /{insertFullPathHere}/Kernel/cpan-lib/Net/DNS/;
to index.pl, this way you will search that directory first while using
index.pl. Would that do what you need? Hope this helps.
Greg Horne
geh
gehorne
___
OTRS mailing list
Just for my clarification, are you running as
http://localhost/otrs/installer.pl ?
Greg Horne
geh
gehorne
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Dan King
Sent: Friday, June 22, 2007 4:02 PM
To: otrs@otrs.org
Subject: [otrs] Installing perl
installed.
**
Looked at the download from OTRS and its a exe file. So I would think that
that was the installation executable? What file are you unzipping or does the
exe create the zip?
Wish I was more help.
Greg Horne
geh
gehorne
-Original Message-
From: [EMAIL PROTECTED
groups for customers in 2.1.x or using the Company groupings in 2.2.x?
Thanks for any insight.
Greg Horne
GEH
GEHORNE
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To unsubscribe: http://lists.otrs.org
A fast answer is Groups. Login as an Admin and verify that you are a member of
the group that the queue was made part of.
Greg Horne
GEH
GEHORNE
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Eugene Ventimiglia
Sent: Tuesday, June 19, 2007 10:53 AM
A little different, not that this should make any difference, but remove your
rights from the group, update it. The come back in and give yourself rights
again. Should not make any difference, but its worked in the past for other
products.
Greg Horne
geh
gehorne
-Original Message
Don't know if its the only way, to remove a ticket, but its a fast way that
is easy to use.
Greg Horne
geh gehorne
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
kekieres
Sent: Thursday, June 14, 2007 5:40 AM
To: User questions and discussions about
Is OTRS running on the Novell server or is that your internal mail server?
Specifically what OS is OTRS running on?
Thanks
Greg Horne
geh gehorne
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Allen Laymon
Sent: Thursday, June 14, 2007 10:36 AM
To: otrs
in OTRS or from the mail
server logs, relay rejects, auth errors
Hope this helps...
Greg Horne
geh gehorne
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Allen Laymon
Sent: Thursday, June 14, 2007 11:14 AM
To: 'User questions and discussions about OTRS.org
I think this is a job for the GenericAgent. Quickest way would be to define
a wildcard on the ticket# and then remove/delete them. Give it a try.
After you remove all the old tickets, you may want to delete this global
delete from the job-list.
Greg Horne
geh gehorne
-Original Message
this today.
I have the Agent group working, but not the customer group.
With your setup, are Agents in both groups?
Thanks
On 6/8/07, Greg Horne [EMAIL PROTECTED] wrote:
Sorry to hear its going slow. Had fun also with getting it to work
using
AD. You did not include all
to get just the install that I wanted.
Get input from the groups that will be using the system after you have the
concept of Queues, Groups and Roles working in your test system.
Have fun with the project and ask questions if needed.
Greg Horne
-Original Message-
From: [EMAIL
it.
Thoughts?
Thanks in advance
Greg Horne
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Support or consulting for your OTRS system?
= http
on the domain get
SSO but my Linux users are prompted for their LDAP account info? If yes,
does anyone have an example of what the Config.pm would look like for this?
Thanks
Greg Horne
___
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Archive: http
When I ran into this message, I think I traced it back to my mappings in the
Config.pm file not being mapped to the correct fields in LDAP. I verified
each mapping and corrected my errors and all was well.
GEH
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
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