Hello All,
Is there any way of automatically replying to multiple emails when a ticket is
opened by one person, a sort of one to many?
So one person opens a ticket by email and the acknowledgement should go to not
only the person who raised the ticket but everybody else in the group (for
infor
Dear All
Is there are way to move the location of the “You are logged in as [USER]’
message in the top right of the screens?
Regards
Paul S.
Disclaimer: This e-mail (and any attachments to it) is confidential and
intended solely for the named person/s to whom it
Or you could setup a completely new system with the latest version of
everything (OS, DB, OTRS, etc.) and test it thoroughly in your environment.
When you are ready make a concerted effort to close all the open tickets you
have, swap to the new one starting at ticket number 1 on a fast system wit
o
can not vouch for it and so far it is only available for OTRS 3.1 and 3.2, not
yet for 3.3: http://znuny.com/#!/addons
Also, you can 'offload' the problem by using Active Directory or LDAP
integration and setting the policy on you AD or LDAP environment.
--
Mike
On Mon, Dec 9, 20
How do I enforce a password policy of say: 10 chars - upper/lower case - symbol
- change every 60 days - etc. for ALL agents ?
I want to lock down my system for internet access.
Regards
Paul
Disclaimer: This e-mail (and any attachments to it) is confidential and
Monday, October 21, 2013 10:51 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Pre-populate email addresses
Hi Paul,
could you give a little more detail about this?
Which addresses do you want to prepopulate?
--Mathias
Am 17.10.13 13:36, schrieb Paul Simons:
> Hello
>
All,
I have a problem with error messages - I used to write code so I know they are
there for a reason :-)
SO even though it all seems to work fine the error message output on
installation...
Check OTRS user ... otrs added
Hostname: Unknown host
...bugs me.
Does anyone know why ?
Cheers
Paul
Hi Bogdan
So your answer begs the question;
Can I just do the upgrade path on the database and skip the ‘app’ bit?
___
Paul Simons
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intended solely
ep the ticket history.
If I do have to follow the upgrade path has anyone documented how to do it and
is willing to share :-) ?
Regards
___
Paul Simons
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Hum nice idea for the attachments - I'll look closely at that.
Could you expand on your 'permissions' - which permissions - I thought they
were restored from the SQL file.
Regards
_______
Paul Simons
-Original Message-
From: otrs-b
eceding steps
Regard
___
Paul Simons
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intended solely for the named person/s to whom it is addressed. If you are not
an intended recipient, please notify us immedi
Thanks..
and for postgresql?
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Paul Simons
Disclaimer: This e-mail (and any attachments to it) is confidential and
intended solely for the named person/s to whom it is addressed. If you are not
an intended recipient
Hello All,
Trying to restore an OTRS backup.
Using supplied .pl scripts for both procedures.
The 'restore' asks for a password, which one do I supply?
Regards
___
Paul Simons
Disclaimer: This e-mail (and any a
Any chance of releasing the 'installer.pl' before the official date? I could
test it for you ;-)
___
Paul Simons
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Paul
Simons
Sent: Monday, Jun
Hi Michiel
Thank you for this advice and the links.
Very glad to hear installer is being updated
Regards
___
Paul Simons
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel
Beijen
Sent: Monday, June
gned to rather brief footnotes.
Is there someone who has installed this variant and is willing to post a
step-by-step guide?
Specifically I am have trouble with 'otrs' user access permissions on start up.
Regards
_______
Paul Simons
__
complete my installation I will
publish them - promise :-) but for now I am receiving the same error.
Any help gratefully received.
Regards
___
Paul Simons
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Kaushal
Shriyan
Sent: 27 May
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