Re: [otrs] Client includes multiple queue email addresses in email; only goes to one

I have finally received 5 messages in my otrs system. My HOST/USERNAME can now fetch without an error when click fetch mail, but other messages sent were not received. On Wed, Apr 30, 2014 at 3:28 PM, Gerald Young wrote: > ​> If I am indeed set up this way (each mailbox is fetched independently

Re: [otrs] Client includes multiple queue email addresses in email; only goes to one

​> If I am indeed set up this way (each mailbox is fetched independently AND each independent mailbox is set to always go to a certain queue), why didn’t the ticket get created in all of the queues to which it was sent? Good question. 1) Did all mailboxes receive a copy? 2) Are there any indicatio

Re: [otrs] Client includes multiple queue email addresses in email; only goes to one

Not sure why David's question is running into my thread - it does not fit, unrelated. Please fix. How about I ask the question this way: If I am indeed set up this way (each mailbox is fetched independently AND each independent mailbox is set to always go to a certain queue), why didn’t the ti

Re: [otrs] Client includes multiple queue email addresses in email; only goes to one

>Error "Error Message: POP3: Auth for >useritsupp...@m.com.lr/mail.m.com.lr > failed!". Your userid or password is wrong. Test this by using a normal mail client. If you can't access the mailbox from a normal mail client, contact your ma

Re: [otrs] Client includes multiple queue email addresses in email; only goes to one

I have looked at that and read on otrs portal about that but still no way. when I clicked "fetch mail" under "RUN NOW" it gives me an error "Error Message: POP3: Auth for user itsupp...@m.com.lr/mail.m.com.lr failed!". while reading on the internet I understand that installing POP3 secure P

Re: [otrs] Client includes multiple queue email addresses in email; only goes to one

I'm not sure how to answer your question. If it's set up the way as suggested, you wouldn't be asking how to set it up. If it's set up as suggested and not functioning the way you expect, you'd be asking a different question. If it's not set up the way as suggested, it is confusing why you'd ask th

Re: [otrs] Client includes multiple queue email addresses in email; only goes to one

Thanks, that’s good news for us, as this is how we are set up. How do I enable this? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bi

Re: [otrs] Client includes multiple queue email addresses in email; only goes to one

yes and no. Yes IF each mailbox is fetched independently AND each independent mailbox is set to always go to a certain queue. But no, in all other cases. On Fri, Apr 25, 2014 at 11:42 AM, Leah Kelly wrote: > > A client emailed me specifically and not her Account Manager - when I > didn’t resp

[otrs] Client includes multiple queue email addresses in email; only goes to one

A client emailed me specifically and not her Account Manager - when I didn’t respond, she then emailed me again, along with three other people within the company (and whose emails go directly into OTRS). The second email only when into my queue and attached to the original email. It didn’t go i