Hi,
Here is a patch to create a customerUser if it does not already exist, so
that it appears in the customers list and can be edited afterwards.
Cheers,
Thomas
On Wed, Nov 2, 2011 at 7:32 PM, Carlos Andrés Gallego Arboleda
carlos.gall...@itconsultores.com.co wrote:
Hi Thomas,
When the
Hi,
I am new to OTRS, and after a lot of googling, I cannot find why what I'm
trying to do does not work.
I have set up ticket creation through email via pop3. That works fine. But
the customer created via this process does not apper in the main customers
list, so I cannot edit its information.
Hello,
Altough your ticket will be created, your customer won't be automatically
created, you gotta create him on db or sync your otrs with an ldap
El nov 2, 2011 1:06 p.m., Thomas Bouffon thomas.bouf...@gmail.com
escribió:
Hi,
I am new to OTRS, and after a lot of googling, I cannot find why
Hi Thomas,
When the tickets are created by e-mail OTRS allow everyone mails and create
a tickets, don't validate if the customer exists on customers Admin or not.
The only way to edit the preferences is to add the customer information on
AdminCustomer Users.
2011/11/2 Thomas Bouffon
