Federico Zaina wrote:
2) How can I get to setup the ticket number format, other than the
standards 'Date', 'Checksum', 'Date + Checksum', etc...
I would need to have a shorter number, like a four digit number only, or
like a mmddyy1234 format, that would be 6 digits for the date and 4
digits
Hello again!
My first question was answered, thanks to Elias Probst, but I still have
my other two questions...
2) How can I get to setup the ticket number format, other than the
standards 'Date', 'Checksum', 'Date + Checksum', etc...
I would need to have a shorter number, like a four digit
Hello!
I am implementing OTRS to answer Google Groups' support list messages.
I would need to know:
1) How can I setup OTRS NOT to quote the answered message text?
When I click to answer a received message, I don't want to have included
the original message's text.
(Or at least, I would want
On Friday 18 May 2007 22:44:24 Federico Zaina wrote:
1) How can I setup OTRS NOT to quote the answered message text?
When I click to answer a received message, I don't want to have included
the original message's text.
(Or at least, I would want to have it automatically included AFTER my
