Hello,
I’m currently testing the latest OTRS ITSM 3.0 beta1 version.
I would like to modify the ‘Add Change’ form (ITSM Change - New) so it
contains more text fields similar to ‘Description’ and ‘Justification’.
Ideally I would like to add attributes like ‘Risk Analysis’ and ‘Test Plan’
that
Dear Robert,
you can add ChangeFreeText fields also without predefined values which will
result in normal input fields - but they are just one line in size.
What is about saving a Change Template that has all the Workorders predefined?
Cheers, Nils
—
Nils Leideck
Senior Consultant
Nils,
Ok, if WorkOrders and Change Templates is the only way to do it then I
will need to convince the management that we have no other option.
I'll see how it goes.
Thanks again.
--
Kind Regards,
Robert
On Tue, Jan 11, 2011 at 11:11 AM, Nils Leideck nils.leid...@leidex.netwrote:
Dear
Hello,
I'm currently testing the latest OTRS ITSM 3.0 beta1 version.
I would like to modify the 'Add Change' form (ITSM Change - New) so it
contains more text fields similar to 'Description' and 'Justification'.
Ideally I would like to add attributes like 'Risk Analysis' and 'Test Plan'
