Hi,
I was wondering if the OTRS software allows agent to send out mails to
customers on their own initiative and if these mails contain automatically a
ticketnumber?
I walked through the manuals but didn't find any info on this. I'm looking for
a trouble ticket system, not only to respond to
Nic Mertens wrote:
I was wondering if the OTRS software allows agent to send out mails
to customers on their own initiative and if these mails contain
automatically a ticketnumber?
I walked through the manuals but didn't find any info on this. I'm
looking for a trouble ticket system, not
