[otrs] Changing the design of notifications from mail

Hi, Is there a way in OTRS to change the design of the notifications received by mail from OTRS system ? For example : by default, there is an Orange border in all mails, where is it possible to edit this color setting ? Best Regards Alexis

Re: [otrs] Changing the design of notifications from mail

Hi Alexis, In Ticket Notification settings there is field as "Email template" and selected as "Default". This template is under /opt/otrs/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email. You can edit the Default file or copy this file as a new template and edit the line starting with

[otrs] (no subject)

Hi Guys ! What is the purpose of the "Review Required" flag on the 'Close ticket' screen? Regards, Willian Silva. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe

Re: [otrs] Search issue in otrs6

Solved. On v.6 there is a new option that allows indexing (or not) FullText searchs on Archived tickets (I usually archive old tickets). I have enabled the check on Ticket::SearchIndex::IndexArchivedTickets and now its working normally as in v. 5. Regards,   Manuel Martínez El 21/02/18 a

[otrs] Review Required in the Close Ticket Screen

Hi Guys ! What is the purpose of the "Review Required" flag on the 'Close ticket' screen? Regards, Willian Silva. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscri