Hi Anthony,
By "Group", do you mean "OTRS Group" or "LDAP Group" ?
Regards
Alexis
De: "Anthony F McInerney"
À: "otrs"
Envoyé: Samedi 9 Novembre 2019 15:56:47
Objet: [otrs] LDAP Lookup for Ticket Content
Hi All,
I am looking for a very specific feature/plugin for LDAP lookup.
If
Just to clarify, 'Add the Members' I mean as text in an article / ticket
entry, not as customers or agents.
(and sorry about the previous cc screwup)
On Thu, 19 Dec 2019 at 14:56, Anthony F McInerney wrote:
>
> Hi Alexis,
>
> LDAP group. I need to query the current members of the group and add
Hello,
With OTRS 5, 6 and etc you can sync groups or roles from LDAP, so when
Agent logs in it checks LDAP groups and assigns corresponding OTRS Roles or
Groups as required.
Best Regards.
El lun., 11 nov. 2019 a las 6:26, Arpita Barman ()
escribió:
> I am using ORTS version 5 . Where agents
Hi,
Yes, the issue with this method, and syncing to dynamic field is it only
does this when an agent or customer logs in. (As i understand it.)
The lists are being populated for compliance reasons. Most members of the
various ldap groups will never be agents or customers, let alone use the
Hi Alexis,
LDAP group. I need to query the current members of the group and add the
members to a ticket.
Thanks
Ant
On Thu, 19 Dec 2019 at 14:29, Alexis HAUSER
wrote:
> Hi Anthony,
>
> By "Group", do you mean "OTRS Group" or "LDAP Group" ?
>
> Regards
> Alexis
>
>
>
